2. Kevin Muldoon Senior Program Manager Microsoft Corporation MGT307

3. Agenda Challenges Addressed / Key Capabilities Why Interop Architecture Operations Manager 2007 R2 Connectors Product Features Universal Connector Demo Service Manager Connectors Roadmap

4. System Center Interoperability Challenges Addressed Utilize multiple tools to manage IT environments Management cannot see health of IT investment in one place Administrators need to be experts in multiple technologies to handle issues from different sources Help desk tickets manually transcribed to incident management systems Utilize multiple tools to manage IT environments Management cannot see health of IT investment in one place Administrators need to be experts in multiple technologies to handle issues from different sources Help desk tickets manually transcribed to incident management systems Interoperate with enterprise management & incident management systems Forward alerts from SCOM 2007 R2 to enterprise management & incident management systems to create events and incidents Inter-twining of tools/processes to produce an effective, efficient solution Interoperate with enterprise management & incident management systems Forward alerts from SCOM 2007 R2 to enterprise management & incident management systems to create events and incidents Inter-twining of tools/processes to produce an effective, efficient solution Key Capabilities Connector for HP OpenView Connector for IBM TEC

5. CfgMgrCfgMgr Why Interop for System Center? Interoperate with other Enterprise Management and Ticketing systems Integrate alerting data and asset information into their Enterprise Operations workflow Ability to receive inbound alert, asset, and health data OpsMgrOpsMgrSvcMgrSvcMgr System Center Interop Interoperate with other Enterprise Management and Ticketing systems Interoperate with other CMDB’s and Ticketing systems

6. Manager of Managers Integration Provide alerting data from Operations Manager into the top level Enterprise Management System Enables creation of tickets on 3 rd party systems upon incident detection Sync of alert information between both systems Provide ticketing data from Service Manager into the Enterprise level ticketing system

7. System Center Interop Architecture Common across System Center Cross Platform & Interop Microsoft is active on the OpenPegasus steering committee Our commitment to using open source technology WS-Man (OpenPegasus) OpsMgr Providers Connector Providers OpsMgrOpsMgrSvcMgrSvcMgr WS-ManWS-ManWS-ManWS-Man OS Resources TEC, OVO Remedy, Universal Universal CIMOM (OpenPegasus)

8. Systems Center Interop Architecture Flow Operations Manager Connector Service OpsMgr SDK Public APIs, i.e., GetMonitoringAlerts

9. Systems Center Interop Architecture Flow Operations Manager Connector Service OpsMgr SDK WinRMWinRMOpenPegasusOpenPegasus Public APIs, i.e., GetMonitoringAlerts

10. Systems Center Interop Architecture Flow Operations Manager Connector Service OpsMgr SDK WinRMWinRMOpenPegasusOpenPegasus winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector @{ } –r: https:// :1270 -u: -p: Public APIs, i.e., GetMonitoringAlerts

11. Systems Center Interop Architecture Flow Operations Manager Connector Service OpsMgr SDK WinRMWinRMOpenPegasusOpenPegasus Interop Provider Public APIs, i.e., GetMonitoringAlerts EMS APIs winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector @{ } –r: https:// :1270 -u: -p:

12. System Center Operations Manager 2007 R2 Connectors Operations Manager 2007 R2 Connector EMS VersionEMS OS Platform IBM Tivoli Enterprise Console (TEC)- Tivoli Framework 4.1 & 4.1.1 - TEC 3.9 - Windows 2003 - Solaris 10 - AIX 5.3 HP OpenView Operations for Windows- OVO/W 7.5 - OVO/W 8.x - Windows 2003 HP OpenView Operations for Unix- OVO/U 7.2 - OVO/U 8.x - HPUX 11i v3 Itanium & PA-RISC - HPUX 11i v2 Itanium & PA-RISC - Solaris 10 BMC Remedy ARS- ARS 6.3 - ARS 7.1 - Windows 2003 *(supports remote connection to unix/linux platforms) UniversalNot Applicable- Windows 2003 - Windows 2008 - Solaris 10 - AIX 5.3 - HPUX 11i v3 Itanium & PA-RISC - HPUX 11i v2 Itanium & PA-RISC - RHEL 5 - SLES 10

13. Operations Manager 2007 R2 Universal Connector What is it? Enables Operations Manager 2007 R2 to share alert data with any remote system Enables customers to develop custom integration logic on the remote system to process the received alert data Provides bi-directional synchronization once the alert has been forwarded to the remote system Accept data from updates on the remote system in a standard format Utilize XML for Windows based remote systems and Unix property files for unix/linux based remote systems for data exchange Includes a Configuration UI for selecting what alert data should be forwarded WS-Man used for secure communication

14. Systems Center Interop Architecture Flow Universal Connector Connector Service OpsMgr SDK WinRMWinRMOpenPegasusOpenPegasus Public APIs, i.e., GetMonitoringAlerts Custom Integration Logic winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector @{ } –r: https:// :1270 -u: -p: Integration Adapter Interop Provider

15. Operations Manager 2007 R2 Universal Connector Processing Flow New alert forwarded to remote system in either XML or Unix Property file format Provider on remote system creates a file (xml or property file) in a specified directory (%ProviderInstallDirectory%\UnvEvents\FromOpsMgr) Customer’s integration picks up file from specified directory and inserts data into customer’s application Customer’s integration creates a file in a specified directory with specific data to update Operations Manager alert, i.e.. TicketID, owner, custom fields (%ProviderInstallDirectory%\UnvEvents\%ManagementGroup%) Universal Provider picks up Customer’s integration file and sends it back to Operations Manager to update alert

16. Operations Manager 2007 R2 Universal Connector

17. Operations Manager 2007 R2 Interop Connectors TechNet Forums Interop – General http://social.technet.microsoft.com/forums/en- US/interopgeneral/threads/ Interop – Tivoli Enterprise Console Connector http://social.technet.microsoft.com/Forums/en- US/interoptivoli/threads/ Interop – HP OpenView Operations Connector http://social.technet.microsoft.com/Forums/en- US/interophpoperationsmanager/threads/ Interop – BMC Remedy ARS Connector http://social.technet.microsoft.com/Forums/en- US/interopremedy/threads/ Interop – Universal Connector http://social.technet.microsoft.com/Forums/en- US/interopuniversalconnector/threads/

18. Service Manager Connectors ConnectorsScenarios Universal “Inbound” Incident Creation Create incidents in SCSM from eventing sources Create incidents in SCSM from trouble ticketing sources Bi-directional synchronization of incident updates in SCSM and the event/trouble ticket in the remote system HP Service Manager BMC Remedy & Atrium CMDB Forward incidents from SCSM to remote service desk to create a new incident Create incidents in SCSM from incidents forwarded from remote service desk Bi-directional synchronization of incident updates between SCSM and the remote service desk

19. Service Manager Connectors Universal Inbound Use Cases Forward events/alerts from monitoring sources (such as HP OM for Windows) into SCSM to create incidents Forward trouble tickets/incidents from other help desk sources into SCSM to create incidents Bi-directional synchronization of the event/incident updates throughout the life of the event/incident Ability to extend the incident class with the necessary data from the remote system Ability to route newly created incidents to the appropriate support group/person based on data in the incident

20. System Center Interop Roadmap System Center Operations Manager ConnectorsScenarios HP Service Manager Forward alerts to create incidents in remote incident management system Bi-directional synchronization of alerts and incidents between SCOM and the remote incident management system IBM OMNIBus/Netcool Forward alerts to create events in remote EMS Bi-directional synchronization of alerts and events between SCOM and the remote EMS Universal “Inbound” Forward events from remote EMS to create alerts in SCOM Bi-directional synchronization of alerts and events between SCOM and the remote EMS

21. System Center Interoperability SCOMSCOMSCSMSCSMSCCMSCCM IBM TEC HP OVO / OM CA Uni- center CA BMC Remedy HP Service Manager IBM Netcool BMC Remedy HP Service Manager MS Visual Studio TFS MS Dynamic s Uni- versal IBM Netcool Uni- versal Inbound Inbound EMC Smarts BMC Patrol HP CMDB BMC Atrium CMDB BMC Event Mgr HP Service Center CA Service Desk Desk CA CMDB CA Spectru m CA HP Service Desk Alarm- Point MS Project

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