1. Developing Aramex Corporate University Lessons Learned 1 Dr. Salman Al-Shobaki Chief Learning Officer

2. Aramex Corporate University About Aramex Brief History: 1982 - Aramex was established with offices in Amman and New York 1997 - Aramex became the first Arab company to be listed on NASDAQ 2002 - Aramex de-listed from NASDAQ and returned to private ownership 2005 - Aramex became a public shareholding company trading on the Dubai Financial Market

3. Aramex Corporate University About Aramex Corporate Facts: 310 locations around the globe in 58 countries and 200 major cities Worldwide coverage through Global Distribution Alliance Over 9,500 employees from 82 nationalities Logistics facilities, strategically located and technologically connected Serving over 50,000 companies worldwide

4. Aramex Corporate University Flexible, people-centered business model The Aramex Edge

5. Aramex Corporate University The Challenge Training Learning Creating a learning culture

6. Aramex Corporate University What have we done? University Set Up And Current Curriculum Upgrading ● Staff ● Management processes ● Training Material ● Trainers ● Learning within a career development plan ● Basic induction program ● Training Needs analysis ● Training plan ● Start implementation ! ● Market research on curriculum providers ● Build external partnerships ● Specific solutions to cover gaps ● Learning management systems ● Product quality ● Increase training delivery Partnerships Development New Curriculum Design & Commissioning ● Review systems and KPI’s ● Network audits ● Different forms of learning delivery (e.g. e- learning, distance learning, self-paced learning, etc.) ● Revenue generation Full Service University Operating Within Network Of Training Alliance Partners 2007 – Mid 2008 Mid 2008 – 20092009 - onward

7. Aramex Corporate University Reflection: What we have done?

8. Aramex Corporate University Reflection: What we have done? Clear mission and objectives Start with a road map outlining what you want to do Build your own university not the model university Think ahead of time – Change management of people and expectations Focus on the three C's: Corporate citizenship, Contextual framework and Core workplace competencies.

9. Aramex Corporate University Reflection: What we have done? Ensure strategic alignment to business priorities Never settle for the status quo Forget ROI “Training for the masses” Ensure leadership support: Actions speak larger than words No gimmicks: Back to basics

10. Aramex Corporate University Thank You