2. Everything You Want to Know About Medical Tourism… But were afraid to ask. Elizabeth Ziemba, JD, MPH, President Medical Tourism Training, Inc.

3. 5 Secrets about Medical Tourism

4. #1 - Market Size No one knows the size of the market…but lots of people estimate, guess, exaggerate, and fib.

5. GuEs(s)timates USD 38.5-55 billion (Patients Beyond Borders)* USD 130 billion (KPMG)** USD 50 – 60 billion (Frost and Sullivan)*** * http://www.patientsbeyondborders.com/medical-tourism-statistics-facts **http://www.imtj.com/EasysiteWeb/getresource.axd?AssetID=373334 *** http://www.forbes.com/sites/reenitadas/2014/08/19/medical-tourism-gets-a-facelift-and-perhaps-a-pacemaker/

6. #2 – Horrible data collection There is no universally accepted definition of a “Medical Tourist”. What does the term include? Anything, everything and nothing.

7. Cooperate and coordinate!

8. It’s Not That Complicated! Tourist Health and Wellness Traveler Medical Tourist Medical Traveler Residents overseas Emergency

9. #3 – Statsophobia Stats o pho bi a*: the (ir)rational fear of statistics that gives you brain freeze making you unable to think clearly. *I completely made up this word but you get the idea.

10. #3 – Statsophobia

11. Banish the fear! Number of medical tourists to Thailand in 2012: Thai Ministry of HealthThai Ministry of Health: 2.53 million Tourism Authority of Thailand (TAT)Tourism Authority of Thailand (TAT): 858,000 or 700,000 http://www.imtj.com/news/?entryid82=430412#sthash.tTVfWGBA.dpuf

12. #4 – Fragmented, high failure rate

13. Growth: Time of struggling Looking for: Visionaries and true leadership Structure…where there is little or none Ethics…in the Wild West Models that work Creativity and innovation Return on investment

14. #5 - Lots of sizzle Because of Secrets 1-4…people are seduced by the sex-appeal of the sector and fall for the sizzle without looking for the steak.

15. Is she crazy? Why would anyone want to work in medical tourism? Access Affordability Challenges Opportunity

16. #1 question asked How do I become a facilitator?

17. What is a Facilitator? “The term facilitator is used herein to cover the range of companies providing services that link patients and providers in different geographies, and therefore encompasses companies engaged in medical concierge, arranging medical packages for patients, and health-related travel services individually or in combination.” https://www.partners.org/Assets/Documents/International/IMTJ-Article.pdf

18. A Facilitator must have… Travel agent and concierge skills Medical knowledge/clinical background Understanding of medical laws Cultural sensitivity Bi-lingual or multi-lingual A “people person” Problem solver Ethical

19. A Facilitator must have (Part 2) Knowledge of in-country services Ability to assess clinical/physician quality Reimbursement, insurance and payment Business sense Technologically savvy And more!

20. Skill Sets Required Logistics Case Management RiskBusiness Success

21. Speaking of Opportunities! Being a facilitator is only one option… Up sell services Expand – concierge services Collaborate and/or partner Innovate Jump in!

22. Learn more… Patients Beyond Borders series, Josef Woodman Health, Tourism and Hospitality: Spa, wellness and medical travel, Melanie Smith and Laszlo Puczko Medical Tourism Facilitator’s Handbook, Maria K. Todd. Visit the “Resources” section at www.MedicalTourismTraining.com

23. Contact me Elizabeth Ziemba, JD, MPH, President Medical Tourism Training, Inc. 29 Touro Street Newport, RI 02840 USA +1 (857) 366 – 1315 eziemba@medicaltourismtraining.com www.MedicalTourismTraining.com Skype: medtourismtraining