1. HR Shared Services – Americas Introduction

2. Agenda page Overview of HR Shared Services
Function of HR Shared Services
How to connect with HR Shared Services
Future initiatives

3. Overview of HR Shared Services
Role and Purpose of HR Shared Services
HR Shared Services is the centralization of HR Administrative tasks to allow the HR team to focus on core initiatives and programs.
HR Shared Services partners with the greater Americas HR Team in delivering HR Services.

4. Overview of HR Shared Services
InaMarie Johnson – SVP & CHRO
Coleen Bentley – Global VP of HR Operations
Martha Drury – Sr. HR Manager – Canada
Karolina P. – Canada HR
Preet Lidder – Canada HR
Marie Taylor – Global VP of HR Shared Services, HRIS & Payroll
HR Shared Services
HRIS – Workday
Payroll
Online Academy

5. Overview of HR Shared Services
HR Shared Services – Team Structure
HR Shared Services Team
Americas
HR Shared Services
HRIS – Workday
Payroll
Online Academy
Africa
EMENA
TBD
APAC

6. Overview of HR Shared Services
HR Shared Services – Americas
Noal Robinson, Manager
HR Helpdesk
SS Analyst
SS Specialists (2)
UTi Benefits Center
Benefits Analyst
Benefits Specialists (4)

7. Functions of HR Shared Services
Benefits Administration
Enrollment & Termination of Benefits
Benefits Questions – Coverage, Information, Changes
Manage Administrative Function
Pre-Employment Background Checks
Employee files
Employment Verifications
Process Development
New Hire Process
Termination Process
Manage HR Communication Portals
HR Helpdesk
HR Page on myUTi.com – Employee Intranet

8. How to Connect with HR Shared Services
For HR Questions
HR Helpdesk & Knowledgebase
HR Questions
Payroll Questions
Workday Questions – Password reset, changes in Workday
UTi Online Academy
For Benefits questions
UTi Benefits Center
Enrollment
Changes
Claims Issues
Conversion of coverage at separation

9. Connecting with the HR Helpdesk
Website
Submit a ticket using the “Questions” tab
HR Knowledgebase – FAQ’s and Commonly asked questions
HR Shared Services
Payroll
Workday
Online Academy
HR Questions
Payroll Questions
Workday password resets
Issues with Workday
UTi Online Academy questions

10. Connecting with the HR Helpdesk
UTi Benefits Center
Phone – –
Hours of operation
M-F, 8 am to 8 PM – Eastern Time Zone

11. HR Shared Services – Future Initiatives
Working to improve Workday business processes.
Improved Communication sources
Canada Human Resources dedicated site on myUTi.com employee intranet.
Addition of information on HR Helpdesk Knowledgebase
Weekly to greater HR Americas Team
Monthly HR Shared Services call with greater HR Americas Team
Monthly HR Shared Services call with Canadian HR Team

12. Questions?

13. HR Shared Services Contact Sheet
HR Helpdesk
For HR, Payroll or Workday questions
Go to
Or for HR & Payroll
Or for Workday questions & password resets
Or for UTi Online Academy questions & password resets
UTi Benefits Center
For Benefit questions
Call
Or for information & knowledgebase go to