1. Administrative Medical Assisting 5th Edition Marilyn T. Fordney Linda L. French Joan Johnson Follis Presentation written by Alice Sweeney PowerPoint ® Presentation to Accompany

2. Unit 1 Professional and Career Responsibilities

3. Chapter 1 A Career As an Administrative Medical Assistant

4. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-4 Learning Objectives  Name some of the pioneers of medicine and their contributions  Describe the variety of career possibilities and areas of specialization open to those trained as administrative assistants  List personal qualifications of an administrative medical assistant

5. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-5 Learning Objectives  State the educational requirements for a job as a medical assistant  Describe typical duties of a medical assistant  Choose appropriate office attire  Explain how medical knowledge can be kept current

6. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-6 Performance Objectives  Enhance knowledge of medical terminology, interpret abbreviations, and accurately spell medical words  Use the Internet to obtain information on certification and accredited medical assisting courses

7. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-7 Heart of the Health Care Professional Service  Matching one’s attributes with the job  Serving the needs of the patients  Having an empathetic attitude

8. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-8 Evolution of the Medical Assisting Career  Medicine closely allied to religion(early times)  Illness-punishment(God’s anger)  First prescription 3000 B.C.  Hippocrates “father of medicine” first to describe diseases  Other notable medical events(table 1-1)  Previously physicians able to handle work load- possible front office assist  Medical Assistant role changing-more responsibilities

9. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-9 Career Advantages  Both clinical and administrative skills  Work availability  National certification available CMA RMA  Flexible hours  Employed as Administrative or Clinical Medical Assistant

10. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-10 Typical Duties of the Administrative Medical Assistant  Greets and receives patients  Receives incoming telephone calls  Schedules and reschedules appointments  Executes banking responsibilities  Collects payments and bills patients  Prepares and documents patients’ charts  Maintains inventory and orders supplies

11. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-11 Typical Duties of the Administrative Medical Assistant  Communicates with hospital personnel Arranges hospital admissions Schedules surgery Advises the patient Acts as physician liaison between the physician and key hospital staff

12. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-12 Typical Duties of the Administrative Medical Assistant  Office manager Hires Trains Reviews performance and salary Terminates employees when necessary

13. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-13 Personal Qualifications  Exemplary personality characteristics Dedication Commitment Integrity Sensitivity towards others Positive attitude Willingness to learn and take on reponsibility Like people and being able to get along with other individuals

14. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-14 Personal Qualifications  Secretarial skills Typing/keying, filling, letter composition, transcription Command of English language Basic math and computer skills Medicolegal knowledge  Human behavior Understanding human behavior

15. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-15 Personal Qualifications  Communication Skills Good oral communication skills Nonverbal behavior Listening and observing Expected to show interest and concern Tone of voice Sensitive to ones feelings Positive attitude Ability to follow instructions

16. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-16 Personal Qualifications  Client Service Willingness to serve patients Put others’ needs first Educate  Job Motivation Initiative/high motivation Confidentiality Multitasks  Medical Assistant’s Creed(pg 13)  Team interaction Treat with respect Accept criticism Show regard for authority

17. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-17 Personal Qualifications  Understanding death and dying Dealing with terminally ill patients Familiar with living will and durable power of attorney Elizabeth Kubler-Ross – Stages of dying oDenial oAnger oBargaining oDepression oAcceptance

18. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-18 Professionalism  Maintaining a professional image Work ethics traits  Personal image Female grooming (handbook) Male grooming  Health and physical fitness  Accreditation CAAHEP(Commision of Accreditation of Allied Health Education Programs)  Certification/licensure/recertification  Table 1-2

19. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-19 Keeping Current  Professional publications Professional magazines Newsletters Certification review books  Educational seminars  Research information on the Internet  Membership in professional organizations

20. Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED.1-20 Stop and Think  A patient arrives and you ask him how he is. He responds, “Well, I won’t know until I find out my test results.” He also says, “The numbers probably haven’t changed and I’ll have to continue taking all of these pills.” How might you respond to this patient?