1. Online Shopping Take Charge of Your Finances 1.3.2

2. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 2 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 What Does Online Shopping Offer? What goods and services are available online?  Jewelry  Pizza  Movies  Concert tickets  House cleaning services  Computers  Transportation services  The list goes on…

3. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 3 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 Positive aspects of online shopping Prices may be compared for the following:  Actual product price  Shipping and handling  Travel expenses Conveniences may include:  Hours  Location Variety of goods and services are available

4. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 4 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 Negative aspects of online shopping Tangible  Pictures may be deceiving Little if any contact with the merchant More personal information provided Often a credit card is required to make a purchase A consumer is responsible for tracking purchases

5. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 5 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 Unsafe purchasing methods  Personal checks, debit cards not affiliated with credit card companies, money orders, and wire transfers. Safe purchasing methods include:  Using a debit card that is affiliated with credit card companies  Using a credit card Purchasing methods

6. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 6 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 Making safe online purchases When making safe online purchases it is important to remember safety tips regarding the following:  Passwords  Website indicators  Consumer protection from the Better Business Bureau, the Fair Credit Billing Act, and the Federal Trade Commission  Products such as anti-virus software

7. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 7 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 Passwords Create a password using a combination of letters and numbers unique to you  Avoid using bizarre character combinations 3XJ2%&6JK Change on a regular basis  Minimum 90 days Keep In Secure Place  Out of sight and in a location that is easy to remember.

8. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 8 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 Web browser Look for “https” and a closed lock  The “s” stands for secure

9. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 9 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 Better Business Bureau  Helps to determine the reliability of a company  If you are questioning the reliability of a company go directly to the BBB website for assistance This lock is displayed on websites that are secure and approved by the better business bureau This lock is displayed on websites that are approved especially for kids

10. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 10 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 Online shopping tips Fair Credit Billing Act  Protects the consumer from unauthorized purchases using a credit card. Online payment service  A third party to help protect the buyer and seller Credit card and bank statements  Review statements for unauthorized charges

11. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 11 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 Online shopping tips Federal Trade Commission  Specializes in consumer protection Anti virus software  Will help to protect your computer and personal files against computer viruses.

12. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 12 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 Internet auctions Examples of online auction sites include:  Ebay  Yahoo Auction  uBid How do they work?  Create a user name and password to participate Bidding  Highest bid is able to purchase the product Reserve price  The set price that the seller has established. If a buyer does not bid above the reserve price, the seller will not release the product.

13. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 13 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 Phishing A type of internet fraud Pop Up messages and E-mail What do “phishers” want?  Personal information including Social security number Drivers license number

14. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 14 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 Review Positive aspects of shopping online Negative aspects of shopping online Passwords Online shopping tips Internet auctions Phishing

15. Any Questions?

16. © Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 16 Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The University of Arizona 1.3.2.G1 Resources 1. Better Business Bureau - Shopping Safely Online http://www.bbb.org/alerts/article.asp?ID=435 2. On Guard Online- Your Safety Net http://www.onguardonline.gov/stopthinkclick.html 3. Computer and Internet Use In the United States: 2003 http://www.census.gov/prod/2005pubs/p23-208.pdf 4. Federal Trade Commissions - Internet Auctions, A Guide For Buyers and Sellers http://www.ftc.gov/bcp/conline/pubs/online/auctions.shtm 5. Statistics: Us Online Shoppers http://www.shop.org/learn/stats_intshop_general.asp 6. Picture of secure website http://www.lloydstsb.com/media/lloydstsb2004/other_images/securityscreen_480x550_4.gif 7. Picture of debit card www.offshore-manual.com/images/cirrusmaestro.jpg&imgrefurl 8. Picture of credit card logos www.thelodgestudios.com/images/CreditCardLogo