1. Best Practices For Using Technology To Deliver Instructional Support Services Dr. Steven G. Sachs Northern Virginia Community College Copyright Steven G. Sachs (2005). This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. Agenda Context Problem Goals Solution Best Practices Putting it together !

5. Northern Virginia Community College College Technology Plan 2005-2006

6. So we’ve spent all this money, and have all this stuff….. What are we doing with it ?

7. Yes, but... Do we need it ? Is it worth it ? Can we afford it ? Can we even do it ?

8. Goals Not technology – specific Flexible for departments/colleges Common language for “application” of technology Provided Roadmap

11. Orientation Tutorial & Mentoring Learning & Information Resources Enrollment & Student Records Financial Aid Advising Help Desk Bookstore Coordination

12. BASIC Level Service Delivery INTERMEDIATE Level Service Delivery ADVANCED Level Service Delivery

13. Static, one-way information delivery Traditional hours No dedicated staff Basic Level

14. Intermediate Level Interactive Web sites Online tutorials and assessments Expanded hours Dedicated staff Expanded information

15. Advanced Level Two-way interaction Student-to-student linkages Customizable information Expanded technology use Greatly expanded information

17. x x x

18. x x x x x x x x x x x x x x x x x x x x x x x x x xx

19. x x x x x x xx x x x x xx x x xx x x x x x x xx x

20. Best Practices

21. Where to find Checklist on the Web www.nvcc.edu/oit/presentations_pubs.htm or www.nvcc.edu/oit