1. Service Design / Figure 3.7 The Service Portfolio & its Contents

2. SKMS A set of tools and databases that are used to manage knowledge and information. The SKMS includes the Configuration Management System, as well as other tools and databases. The SKMS stores, manages, updates, and presents all information that an IT Service Provider needs to manage the full Lifecycle of IT Services. A set of tools and databases that are used to manage knowledge and information. The SKMS includes the Configuration Management System, as well as other tools and databases. The SKMS stores, manages, updates, and presents all information that an IT Service Provider needs to manage the full Lifecycle of IT Services.

3. Service Design / Figure 3.7 The Service Portfolio & its Contents SKMS The complete set of Services that are managed by a Service Provider. The Service Portfolio is used to manage the entire Lifecycle of all Services. The complete set of Services that are managed by a Service Provider. The Service Portfolio is used to manage the entire Lifecycle of all Services. Service Portfolio

4. Service Design / Figure 3.7 The Service Portfolio & its Contents SKMS A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. Service Portfolio Service

5. Service Design / Figure 3.7 The Service Portfolio & its Contents SKMS Service Portfolio Service Lifecycle Service Pipeline Service Catalogue Retired Service A series of states in the delivery of a service that are connected by allowable transitions. The service lifecycle represents progressive phases that represent change and transformation. A series of states in the delivery of a service that are connected by allowable transitions. The service lifecycle represents progressive phases that represent change and transformation.

6. Service Design / Figure 3.7 The Service Portfolio & its Contents SKMS Service Portfolio Service Lifecycle Service Pipeline Service Catalogue Retired Service A database or structured document listing all IT Services that are under consideration or development, but are not yet available to customers. The Service Pipeline provides a business view of possible future IT Services and is part of the Service Portfolio which is not normally published to Customers. A database or structured Document with information about all Live IT Services, including those available for. The Service Catalogue is the only part of the published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes. De-commissioned. No longer provided anywhere within the organization.

7. Service Design / Figure 3.7 The Service Portfolio & its Contents SKMS Requirements : a set of outline requirements have been received from the business or IT for a new or changed service Defined : the set of requirements for the new service are being assessed, defined and documented and the SLR is being produced Analyzed : the set of requirements for the new service are being analyzed and prioritized Approved : the set of requirements for the new service have been finalized and authorized Chartered : the new service requirements are being communicated and resources and budgets allocated Designed : the new service and its constituent components are being designed and procured, if required Developed : the service and its constituent components are being developed or harvested, if applicable Built : the service and its constituent components are being built Tested : the service and its constituent components are being tested Released : the service and its constituent components are being released Operational: the service and its constituent components are operational within the live environment Retired : the service and its constituent components have been retired.. Requirements : a set of outline requirements have been received from the business or IT for a new or changed service Defined : the set of requirements for the new service are being assessed, defined and documented and the SLR is being produced Analyzed : the set of requirements for the new service are being analyzed and prioritized Approved : the set of requirements for the new service have been finalized and authorized Chartered : the new service requirements are being communicated and resources and budgets allocated Designed : the new service and its constituent components are being designed and procured, if required Developed : the service and its constituent components are being developed or harvested, if applicable Built : the service and its constituent components are being built Tested : the service and its constituent components are being tested Released : the service and its constituent components are being released Operational: the service and its constituent components are operational within the live environment Retired : the service and its constituent components have been retired.. Service Portfolio Service Lifecycle Service Pipeline Service Catalogue Retired Service

8. Service Design / Figure 3.7 The Service Portfolio & its Contents