1. Define the following terms:
Activities of daily living (ADLs)
personal daily care tasks, such as bathing, dressing, caring for teeth and hair, toileting, eating and drinking, walking, and transferring.
Assistive (or adaptive) devices
special equipment that helps a person who is ill or disabled to perform ADLs

2. 1. Identify the members of the care team and describe how the care team works together to provide care
Each member of the care team has a role in providing care:
Nursing Assistant
Registered Nurse
Licensed Practical Nurse/Licensed Vocational Nurse
Physician or Doctor
Physical Therapist
Occupational Therapist

3. 1. Identify the members of the care team and describe how the care team works together to provide care
Care team members (cont’d.):
Speech Language Pathologist
Registered Dietitian
Medical Social Worker
Activities Director
Resident and Resident’s Family

4. Define the following terms:
Delegation
the act of transferring authority to a person to for a specific task.
Charting
writing down important information and observations about residents.

5. 2. Explain the nursing assistant’s role
NAs provide services for residents by
Performing assigned nursing tasks
Providing personal care or assisting with self-care

6. 2. Explain the nursing assistant’s role
REMEMBER:
There are specific tasks NAs do perform (e.g. helping to dress residents, caring for supplies and equipment) and tasks NAs generally do not perform (e.g. giving medications, changing sterile dressings).

7. 2. Explain the nursing assistant’s role
REMEMBER:
NAs are the “eyes and ears” of the healthcare team. Your observations are very important.

8. Define the following terms:
Professional
having to do with work or a job.
Personal
relating to life outside one’s job, such as family, friends, and home life.
Professionalism
how a person behaves when on the job; it includes how a person dresses, the words he uses, and the things he talks about.
Compassionate
caring, concerned, considerate, empathetic, and understanding.

9. Define the following terms:
Empathy
entering into the feelings of others.
Sympathy
sharing in the feelings and difficulties of others.
Tact
the ability to understand what is proper and appropriate when dealing with others; being able to speak and act without offending others.
Conscientious
guided by a sense of right and wrong; having principles.

10. 3. Explain professionalism and list examples of professional behavior
These important points help maintain professional relationships with residents:
Be positive
Be clean and neatly dressed
Do only assigned tasks
Keep residents’ information confidential
Be polite and cheerful

11. 3. Explain professionalism and list examples of professional behavior
Points for maintaining professional relationships with residents (cont’d.):
Never discuss personal problems
Do not use profanity
Listen
Call residents by their proper names
Do not give or accept gifts
Explain care
Follow care practices

12. 3. Explain professionalism and list examples of professional behavior
These important points will help you maintain professional relationships with employers:
Complete duties
Follow policies/procedures
Document and report care
Communicate problems
Ask questions

13. 3. Explain professionalism and list examples of professional behavior
Points for maintaining professional relationships with employers (cont’d.):
Take directions and criticism
Be on time
Notify if absent
Follow chain of command
Participate in education programs
Be a role model for the facility

14. Transparency 2-1: Qualities of Great Nursing Assistants
Compassion
Honesty
Tact
Conscientiousness
Dependability
Respect
Lack of prejudice
Tolerance

15. 4. Describe proper personal grooming habits
When working as an NA you should not wear
Clothes that are tight, baggy, in poor repair, or revealing
Large jewelry
Artifical nails
Too much makeup
Perfume or cologne

16. 4. Describe proper personal grooming habits
When working as an NA you should
Bathe or shower daily
Use deodorant or antiperspirant
Brush teeth frequently
Keep hair clean and neat (tied back if long)
Keep facial hair neat, clean, and short
Cover tattoos or body piercings (except earlobes)
Dress in a clean and pressed uniform
Keep nails short, smooth and clean
Wear comfortable, high-quality shoes

17. 4. Describe proper personal grooming habits
Think about this question:
Why do you think an NA’s grooming affects how a resident feels about the care that NA gives?

18. Define the following terms:
Liability
a legal term that means someone can be held responsible for harming someone else.
Scope of practice
defines the things that healthcare providers are legally allowed to do and how to do them correctly.

19. Transparency 2-2: Chain of Command

20. 5. Explain the chain of command and scope of practice
REMEMBER:
Some tasks are never performed by NAs (e.g. administering medications, performing procedures involving sterile technique, making diagnoses).
NAs must never honor a request to do something outside their scope of practice, and such requests must be reported to the nurse.

21. 6. Define “care plan” and explain its purpose
The care plan
Is created for each resident by the nurse or doctor
Lists steps and tasks the care team must perform
Is a guide to help the resident reach and maintain the best health possible
Should involve input from resident, family, care team members
Must be followed very carefully

22. 6. Define “care plan” and explain its purpose
REMEMBER:
Activities not listed on the care plan should not be performed.

23. Transparency 2-3: Resident Care Plan 1

24. Transparency 2-4: Resident Care Plan 2

25. Transparency 2-5: Nursing Process
Assessment: Getting
information from many sources
Diagnosis:
Identifying health problems
Planning: Setting goals and
creating care plan
Implementation: Putting
care plan into action
Evaluation: Examining to
see if goals were met

26. 7. Describe the nursing process
REMEMBER:
The nursing process is how the care team communicates to best meet the resident’s changing needs.

27. 8. Describe “The Five Rights of Delegation”
The five “rights” of delegation are
Right Task
Right Circumstance
Right Person
Right Direction/Communication
Right Supervision/Evaluation

28. 8. Describe “The Five Rights of Delegation”
NAs must consider these questions before accepting tasks:
Do I have all the information I need to do this job? Are there questions I should ask?
Do I believe that I can do this task? Do I have the necessary skills?
Do I have the needed supplies, equipment, and other support?
Do I know who my supervisor is, and how to reach him/her?
Do we both understand who is doing what?

29. 8. Describe “The Five Rights of Delegation”
REMEMBER:
You can provide better care by asking questions and asking for help when you need it.

30. 9. Demonstrate how to manage time and assignments
Remember the following five basic strategies for managing time:
Plan ahead.
Prioritize.
Make a schedule.
Combine activities.
Get help.

31. 9. Demonstrate how to manage time and assignments
Think about this question:
The last item on the list of time management strategies is “get help.” Where can an NA get help?