1. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Trip-Planning: More Than Just Road Signs Michele Ackles Delaware Department of Transportation Work Zone Safety Conference

2. Delaware Department of Transportation Trip Planning: More Than Just Road Signs The Context in Delaware Small state with emphasis on personal relationships Extensive state road system - 88% of roads are state-maintained Population becoming more diverse

3. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Routes for DelDOT Communication Ongoing, general DelDOT Outreach Project-Specific Outreach - Pre-Construction - During Construction

4. Delaware Department of Transportation Trip Planning: More Than Just Road Signs General DelDOT Outreach Website Email Subscription Notices Print Construction Report Events DelDOT AM Radio Station DelDOT 1-800 number

5. Delaware Department of Transportation Trip Planning: More Than Just Road Signs DelDOT Web Site Press Releases Travel Advisories & Live Traffic Camera Subscription Services Announcements of Public Meetings & Workshops Capital Transportation Program Links to DART, RideShare, TMA Links to Project Sites

6. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Live Traffic Cameras

7. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Subscription Email Services

8. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Print Construction Reports Weekly traffic restriction information Summer Construction Report

9. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Events Transportation Festival, Home Show, Trade Shows Meet people in a non- confrontational setting General DelDOT information, job openings, project information

10. Delaware Department of Transportation Trip Planning: More Than Just Road Signs DelDOT Radio WTCM — AM 1280 Daily real-time traffic information Weekly construction information Transit information Public workshop announcements

11. Delaware Department of Transportation Trip Planning: More Than Just Road Signs And there’s more... DelDOT 1-800 number Work with MPOs Public information brochures Giveaways with website and radio station call numbers

12. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Project-Specific, Pre-Construction Outreach Working Groups/Planning Advisory Groups Public Workshops Internet Print Media Legislative Briefings “Branding”

13. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Working Groups/ Planning Advisory Groups Range in size Include neighborhood residents, public officials, other government entities, business groups, etc. Help plan design & mitigation Promote project to constituencies

14. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Public Workshops Go where people are Make it fun Target the workshop to your audience

15. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Internet Project Web Sites “Virtual” Workshops

16. Delaware Department of Transportation Trip Planning: More Than Just Road Signs

17. Delaware Department of Transportation Trip Planning: More Than Just Road Signs

18. Delaware Department of Transportation Trip Planning: More Than Just Road Signs

19. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Print Media Press Briefings Press Releases Newspaper ads Survival Guides

20. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Legislative Briefings Legislators under time pressure and often do not attend working group meetings Important avenue for reaching constituents

21. Delaware Department of Transportation Trip Planning: More Than Just Road Signs “Branding” Unified graphic design throughout the project Raises public awareness

22. Delaware Department of Transportation Trip Planning: More Than Just Road Signs The I-95 “Creep”

23. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Project-Specific Outreach During Construction Continue Some Pre-Construction Activities: Project Working Group Project Web Sites Press Releases

24. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Project-Specific Outreach During Construction Add New Activities: Project Flyers Construction Working Group Construction Update Meetings Project 1-800 hotlines Employer Outreach

25. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Construction Update Meetings Meet with the public and the construction manager in the neighborhood Allows residents and construction manager to know each other

26. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Project Hotlines Provide taped information Outlet for people to comment I-95 hotline had 900 calls per month during peak

27. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Employer Outreach Transportation Management Association reaches 70,000 employees via email Coordinate transit with employer needs

28. Delaware Department of Transportation Trip Planning: More Than Just Road Signs Closing Thoughts Our publics are changing, so our methods must change. Nothing substitutes for personal relationships.