1. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities ReliaTel ® Basic Administrator Training Entities Release 4.1.1 1 Training - Version 1.0

2. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Key elements of an entity 1. Entities represent the devices you are monitoring 2. The entity class defines the entity’s monitoring parameters Selections made at the class level propagate to entities of that class 3. Entities can be created from scratch or an existing entity can be copied to create a new entity 4. Entities cannot be deleted until all alarms associated with the entity have been cleared 5. A device can have more than one entity in certain circumstances 6. Prerequisites to creating an entity: A class is installed For SNMP traps: SNMPMGR file is in the c.type.conf tab of the DAP A dedicated channel is created in the c.data.conf tab of the DAP Log pattern is available (through the foundation kit) A center or subcenter must be available 2 Entities

3. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Entities Remember – parameter selections at the class level propagate to entities of that class Applies to new entities and to previously created entities Changes made at the class level will update existing entities Exception – the parameter has been overridden at the entity level At the entity level you: Can override functionality enabled at the class level Cannot add functionality if not enabled at the class level Example: Cannot use Ping at the entity level if not selected at the class level 3

4. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Two options: 1. Select Entities under General in the Administration module and click New. This creates an entity from scratch. 2. Rather than New, select an existing entity and click Copy. 4 Entities – Adding a New Entity

5. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Entities - General Tab Configuring the new entity - New Name – required Center – select a center from the drop-down list Host/DAP Enter the Host name or IP address; select the DAP from the drop-down list. Note: If you want to collect SNMP traps, run scheduled traceroutes, and generate trap-related reports, you must use the channel set-up; for all other functionality you can use the Host/DAP set-up. 5 New entity from scratch New entity copied from an existing entity

6. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Entities - General Tab Configuring the entity – New Complete the required fields (Name, Center, Class) Configuring the entity – Copy Complete the required field (Name) Modify other fields, as needed 6

7. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Entities - General Tab (cont.) Entities - General Tab (cont.) General tab 7 UI ElementDescription NameEnter a name for the entity. Alpha/numeric, upper and lower case, underscores ( _ ) and dashes (-) allowed. No spaces. DescriptionEnter a description if you want to (optional). CenterThe center or subcenter should be available already; select it from the drop-down list. You can assign the entity to any available center when you are creating the entity; later, when you create a new center/subcenter, you can reassign the entity. ClassSelect the class from the drop-down list. CoverageIf you’ve created a coverage for the center, you don’t need to add it here. Options: Selecting a coverage here will override a coverage selected at the center level Adding the coverage at the center level propagates to nested entities However, the coverage isn’t displayed in this field. If a coverage has not been created yet, that’s O.K. You can do it later. Creating a coverage later, for the center, will propagate to all entities under that center HostIf not using a channel configuration, enter the host’s name or IP address. DAPIf not using a channel configuration, select the DAP from the drop-down list.

8. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Entities - Logging Tab 8 Logging tab Same interface whether using New or Copy If you set up your entity using the Host/DAP configuration you do not need to complete the Logging tab. If you are using a channel, complete this tab as shown. General tab after entering the channel name; fields update automatically.

9. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Entities - Logging Tab 9 Logging tab FieldDescription Log StateSelecting the check box enables data collection. A clear check box is the default setting for a new entity. For each individual entity you will need to select this check box to gather SNMP trap data. ChannelEnter the name of the channel you created and added to the DAP’s cdata.conf file. Important: The channel name is case sensitive. It must be entered exactly as it appears in the cdata.conf file. Log PatternLeave this field blank for now. When you click Apply the system will automatically select the log pattern associated with the class. Log AgeThis is the time period within which log data will be retained. Afterwards, it is removed from the database. Default is 30 days. Message TimeoutIf a message, such as an alert, is received but the ‘message ended’ flag is not received within the timeout period, the message is terminated and cleared from the system. Default is 10 seconds.

10. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Entities - SNMP Tab 10 SNMP tab FieldDescription SNMP Collection Enabled Selecting the check box enables SNMP performance metrics. A cleared check box is the default setting for a new entity. For each individual entity you will need to select this check box to gather SNMP data for the Performance dashboard. Community StringEnter the community string your organization is using for versions 1 and 2c. VersionThese are the SNMP versions supported by ReliaTel: v1 and v2c require no additional input other than the community string v3, Authentication, No Privacy requires a Username and Authentication PassPhrase v3, Authentication & Privacy requires a Username, Authentication PassPhrase, and Privacy (encryption) PassPhrase

11. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Entities - Ping Tab 11 Ping tab Selecting the check box enables pinging. This box is always clear for a new entity. For each individual entity you will need to select this check box to use the ping feature. If an advanced setting is necessary, select the Advanced settings check box and complete the fields shown here.

12. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Entities – Dashboard Alarms Tab 12 Dashboard Alarms tab For performance-related alarms, ReliaTel monitors these metrics: Performance-related alarm rules are inherited from the Class In this image, 3 rules are inherited from the class, three are not Managing alarm rules: Add Disable Modify/Override Delete - Ping latency- Disk usage (not shown) - CPU usage- Processes (not shown) - Memory usage (not shown)- Network Interface

13. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Entities – Dashboard Alarms Tab Adding an alarm rule at the Entity level Additional predefined alarm rules can be added at the entity level Three alarm rules defined at the class level One alarm rule defined at the entity level To add a new alarm rule: 1. Click Edit, then click Add. 2. Select the parameters for the alarm rule. 3. Click Apply. 13

14. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Entities – Dashboard Alarms Tab Modify/Override a class-inherited alarm rule Overriding – Parameters of rules inherited from the class can be modified at the entity level (change is entity-specific, not propagated) 14 Click Edit and select the Override check box The fields in the rule become editable. In this example the thresholds will be modified.

15. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Entities – Dashboard Alarms Tab Modifying/Overriding a class-inherited alarm rule 1. Click Edit. 2. Click the Expand icon ( ) to reveal the parameters of the alarm rule. 3. Update the parameters. 4. Click Apply. Modified rule is renamed to Entity (Derived) Modification constraints - cannot: Change the Dashboard Rule (from the drop-down list) Change the Time Window selection To change the Time Window selection: Create a new rule mirroring the original rule, with the new time window selected, then delete the original rule. 15 Alarm threshold severities are modified from the original rule. This modification is entity-specific, not propagated.

16. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Entities Entities – Dashboard Alarms Tab Modifying a previously created Entity or Entity (Derived) alarm rule 1. Click Edit. 2. Click the Expand icon ( ) to reveal the parameters of the alarm rule. 3. Make your updates. 4. Click Apply. Deleting an alarm rule Entity alarm rules and Entity (Derived) alarm rules can be deleted If you delete an Entity (Derived) alarm rule, upon clicking Apply the modified alarm rule reverts to the class-inherited alarm rule Class-inherited alarm rules cannot be deleted 16