1. Organizational Behavior as a Way of Thinking and Acting
The Book and the course is about understanding human Behavior in public and nonprofit organizations
This includes our individual behavior, the behavior of others, the group, the community, and society

2. Organizational Behavior
Emphasizes human behavior and individual values rather than organizational structures and organizational values

3. Organizational Behavior Levels of Analysis
Individual Behavior
Group Functioning
Organizational Operations
Community Considerations
Society

4. Organizational Behavior Levels of Analysis
Individual Behavior
Problems with motivation
Failure of employees to communicate with the public
Employees who fail to understand the broader purpose of the organization—the mission and values of the organization and unit

5. Organizational Behavior Levels of Analysis
Group level
Do existing groups function effectively?
Do people feel like part of a team?
Do team members understand group process and have leadership skills

6. Organizational Behavior Levels of Analysis
Organization Level
Does the organization have a structure to accomplish its goals?
Are management systems in place (e.g. goal setting and performance appraisal).
Is there a strategic plan?
Are resources tracked and allocated to the areas of highest need?
Is organizational communication clear, policies documented and disseminated?
Is hiring and training adequate?

7. Organizational Behavior Levels of Analysis
Community and/or Society Level
Is the organization receiving adequate funding?
Is their a relationship with key funding representatives?
How does society value the work of the organization?
How can it be demonstrated to the public that important work is being done by the organization?

8. Aspects of Individual and Group Behavior Related to Organizations
Motivating employees
Being and effective team member
Leading and inspiring others
Communicating effectively with others – inside and outside of the organization
Making effective decisions
Using power and politics constructively and ethically

9. Aspects of Individual and Group Behavior Related to Organizations
Creating and securing commitment to shared values
Managing conflict productively
Using diversity to enhance organizational performance
Helping people become more innovative and creative

10. What is the Starting Point? Theory Vs. Behavior

14. Assumptions of Organizational Behavior
Human behavior is purposeful – goal directed
Human behavior is not random – it is caused – reasons have reasons
Behavior can be changed through learning
People should be valued
Public service is about serving others