1. Phuket, Thailand, 20 May 2013 Roles of NBTC in Disaster Relief Atiwat Aimdilokwong Division Director, NBTC Atiwat.a@nbtc.go.th ITU Workshop on “Disaster Relief Systems, Network Resiliency and Recovery” (Phuket, Thailand, 20 May 2013)

2. Phuket, Thailand, 20 May 2013 2 NBTC’s 5-year Master Plan Radio Frequency Master Plan Telecommunications Master Plan Broadcasting Master Plan

3. PPDR in NBTC’s Telecom Master Plan One of the objectives of NBTC’s Master Plan is to Manage telecoms resources efficiently by 1.) encouraging efficient infrastructures sharing to avoid duplicated investment as well as promoting use of ‘Right of Way’ and 2.) preparing for emergency and disaster situation with the help of spectrum utilisation for warning system. Phuket, Thailand, 20 May 2013 3

4. Preparation for PPDR on the telecom side of NBTC Technological readiness Allocate PPDR Frequencies for Government/Public Telecom Operator to install auxiliary telecom system with backup power supply for backup and monitor/maintain the system readiness for operation Minimum QoS during emergency/disaster Monitor and enforcement of the above Phuket, Thailand, 20 May 2013 4

5. Law making Revisit the rules in order to better facilitate the emergency response institutions/groups in the area of expediting the process of issuing import license for communication equipment for PPDR use, reducing import licencse fees, license exempt for radio stations, waived license fee Phuket, Thailand, 20 May 2013 5

6. Revise the rules regarding amateur radio in order to help promote amateur radio to wide acceptance and provide training Rule Making regarding Priority line and Priority number and to make sure the it is in sufficient number Phuket, Thailand, 20 May 2013 6

7. Give priority line/number access to people in the affected area first while the relatives can call in to ask the call center. Other people are advised to stop utilizing the telecom network and are asked to use other means to access information such as radio and television Consumer protection during emergency such as toll free call during emergency or reduced fee Phuket, Thailand, 20 May 2013 7

8. Example of available Telecom networks Government agencies’ network - trunked radio, fixed and mobile satellite network, fiber optics, for example Royal Thai Armed Forces Headquarters, Ministry of Interior, Department of Provincial Administration, Signal Department Royal Thai Army, Royal Thai Police, Department of Disaster Prevention and Mitigation Phuket, Thailand, 20 May 2013 8

9. Public and private companies’ networks - fixed, mobile, satellite CAT, TRUE, TT&T, DTAC, AIS,ACES SAT PHONE, SHIN SATELLITE, TOT Private Networks – Radio Amateur Society of Thailand, Volunteer Radio Association, Emergency Rescue Volunteer Groups Phuket, Thailand, 20 May 2013 9

10. Example of Previous Disasters in Thailand Tsunami (2004) (5400 casualties) Gay Typhoon (1989) (602 casualties) Mud Slide (…) (>100 casualties) Flood (…, 2010) (almost 200 casualties) Other events – terrorist attacks, unrests Phuket, Thailand, 20 May 2013 10

11. Phuket, Thailand, 20 May 2013 11 S

12. DDPM –NBTC Phuket, Thailand, 20 May 2013 12 NBTC NBTC Regional Office Telcom Operator DDPM RAST Adhoc PPDR Coordination Team

13. NBTC’s PPDR Initiatives Brainstorming between various parties with telecommunication/radio networks for PPDR readiness plan Communicating such plan to ensure good understanding and better cooperation related parties/groups Provide training of Amateur and CB Radio use for effective use Phuket, Thailand, 20 May 2013 13

14. Form Amateur Radio Emergency Service (ARES) and develop its operating procedures Set up an PPDR preparedness committee to issue alerts and warnings to residents via SMS and public information channels Phuket, Thailand, 20 May 2013 14

15. Assign shared PPDR frequencies and special priority numbers for Government/Public use Rulemaking for telecom operator to submit PPDR readiness action plan on procedure, backup equipment details and how to use/interconnect its networks with government’s networks. Phuket, Thailand, 20 May 2013 15

16. Create Action Plans for various groups – before, during, after disaster Action Plan for NBTC PPDR communication center Action Plan for NBTC regional offices Action Plan for Telecom operator Action Plan for RAST Action Plan for Public volunteer groups Phuket, Thailand, 20 May 2013 16

17. PPDR Frequencies for Government Only Phuket, Thailand, 20 May 2013 17

18. PPDR Frequencies for Government and Public Phuket, Thailand, 20 May 2013 18

19. PPDR initiative on the broadcasting side of NBTC Law making in Broadcasting Sector: to impose mandatory broadcasting of disaster alerts, with sanctions for broadcasters who don’t comply. The incident prompting this action was in April last year when NBTC contacted all TV channels to broadcast tsunami warning but only few channels comply Phuket, Thailand, 20 May 2013 19

20. KPIs External Perspective People awareness and satisfaction of PPDR operations Access to communication networks during incidents Emergency Backup Equipment Coordination between players Phuket, Thailand, 20 May 2013 20

21. Internal Perspective Knowledge, experience and effectiveness of personnel Procedures and action plans Rule/Law making Adoption of organizational culture Phuket, Thailand, 20 May 2013 21

22. Innovation Perspective Improvement of IT/communication infrastructure for PPDR Promote education/research in PPDR operation Financial Perspective Budget plan for PPDR Effectiveness of the budget plan Transparency of budget usage Phuket, Thailand, 20 May 2013 22

23. Conclusions and Recommendations THANK YOU FOR YOUR ATTENTION Phuket, Thailand, 20 May 2013 23