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Www.consorzio-cometa.it FESR Consorzio COMETA - Progetto PI2S2 Using Support System Gianni M. Ricciardi INFN Catania Tutorial per i Neo Assunti del Progetto.

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Presentation on theme: "Www.consorzio-cometa.it FESR Consorzio COMETA - Progetto PI2S2 Using Support System Gianni M. Ricciardi INFN Catania Tutorial per i Neo Assunti del Progetto."— Presentation transcript:

1 www.consorzio-cometa.it FESR Consorzio COMETA - Progetto PI2S2 Using Support System Gianni M. Ricciardi INFN Catania Tutorial per i Neo Assunti del Progetto PI2S2 Messina, 09-11.01.2007

2 Messina, Tutorial per i Neo Assunti del Progetto PI2S2,09-11.01.2007 2 Outline Introduction to Support System Ticket Management Golden Rules References Live session

3 Messina, Tutorial per i Neo Assunti del Progetto PI2S2,09-11.01.2007 3 Support System Homepage http://support.consorzio-cometa.it

4 Messina, Tutorial per i Neo Assunti del Progetto PI2S2,09-11.01.2007 4 Registration Form

5 Messina, Tutorial per i Neo Assunti del Progetto PI2S2,09-11.01.2007 5 Edit Account Preferences

6 Messina, Tutorial per i Neo Assunti del Progetto PI2S2,09-11.01.2007 6 Set Notification Method

7 Messina, Tutorial per i Neo Assunti del Progetto PI2S2,09-11.01.2007 7 Ticket Management

8 Messina, Tutorial per i Neo Assunti del Progetto PI2S2,09-11.01.2007 8 Create a Ticket

9 Messina, Tutorial per i Neo Assunti del Progetto PI2S2,09-11.01.2007 9 Create a Ticket

10 Messina, Tutorial per i Neo Assunti del Progetto PI2S2,09-11.01.2007 10 Create a Ticket

11 Messina, Tutorial per i Neo Assunti del Progetto PI2S2,09-11.01.2007 11 Create a Ticket

12 Messina, Tutorial per i Neo Assunti del Progetto PI2S2,09-11.01.2007 12 Golden Rules For all your troubles use Support System, do not send private emails to technical staff Set Email as Notification Method in your account profile Never answer to emails from Support System Always use web pages to manage tickets Add as many details as you can in your tickets (error messages, outputs, etc.) Select carefully the support category (choosing wrong categories can induce delays in answers) Before opening a ticket, look to past closed tickets to see if your problem is already known and has a solution

13 Messina, Tutorial per i Neo Assunti del Progetto PI2S2,09-11.01.2007 13 References Consorzio Cometa Support System –http://support.consorzio-cometa.it

14 Messina, Tutorial per i Neo Assunti del Progetto PI2S2,09-11.01.2007 14 Questions

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