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Medical Assisting: The profession

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1 Medical Assisting: The profession
Lesson 1: The History and Training of Medical Assistants

2 Lesson Objectives Upon completion of this lesson, students should be able to … Define and spell the terms to learn for this chapter. Discuss the history of medical assisting as a profession. Discuss educational opportunities available for medical assistants. Identify accrediting agencies for medical assisting programs.

3 How long has the medical assisting field been in existence?
THINK and DISCUSS How long has the medical assisting field been in existence? What has caused the field to grow?

4 Steps in the History of Trained Medical Assistants
MAs were originally trained on the job. 2. Responsibility and liability issues increased, leading to more formal training. 3.Nurses were in higher demand due to physicians familiarity with this profession. 4. Demand for well trained MAs increased as nursing shortages grew, as the MA profession expanded, and as physicians began to see the value in hiring MAs.

5 The AAMA Acronym for the American Association of Medical Assistants
Founded by Maxine Williams Organized in 1956 Williams was the first president of the AAMA

6 AAMA Definition of a Medical Assistant
“A multi-skilled allied health profession whose practitioners work primarily in ambulatory settings such as medical offices and clinics. Medical assistants function as members of the health care delivery team and perform administrative and clinical procedures.”

7 THINK and DISCUSS Why is it important for medical assistants to be formally trained? Does the existence of organizations such as the AAMA help the profession? If so, how?

8 Curriculum Typically Found in MA Programs
Anatomy and physiology Medical terminology Medical law and ethics Psychology Communication (oral and written) Medical assistant administrative procedures Medical assistant clinical procedures Professional components Externship

9 The Medical Assistant Externship
Component of our MA program Volunteer position Settings include physician’s office, clinic, or hospital setting Total hours of externship vary

10 Criteria for Externship
Must be able to work 40hours/week x 4 weeks (160hours) Must have a passing grade Improved Progress Reports Must have good attendance Must follow uniform/appearance rules Based on teacher recommendation

11 Lesson 2: Role and Responsibilities of the Medical Assistant
Lesson Objectives Upon completion of this lesson, students should be able to … List ten administrative duties of the medical assistant. List ten clinical skills medical assistants need to know. List qualities usually found in a good medical assistant.

12 Role of the Medical Assistant
To assist the physician in providing patient care

13 Places of Employment for MAs
Physician offices Ambulatory care clinics Government agencies Urgent care facilities Free-standing facilities

14 THINK and DISCUSS Why would an MA choose to work in one type of employment setting versus another? (Think about your moral and ethical beliefs)

15 Duties of the Medical Assistant
Vary from office to office Vary according to size and type of setting Vary due to federal and state regulations and guidelines

16 Administrative Duties
Scheduling Greeting patients Screening non-patients and visitors Making arrangements for patient admissions to hospitals, patient tests, and procedures Providing patient instruction Updating and filing patient medical records Coding diagnoses and procedures for insurance purposes

17 Administrative Duties (cont.)
Handling financial arrangements with patients Transcribing medical dictation Handling the telephone Writing reports Handling mail Performing tasks related to accounts payable and accounts receivable Operating office equipment

18 Administrative Duties (cont.)
Preparing and maintaining employee records Handling petty cash Reconciling bank statements Maintaining records for license renewals, membership fees, and insurance premiums Handling the office in the physician’s absence Assisting the physician with articles, lectures, and manuscripts

19 HIPAA guidelines Read “About HIPAA” HO and discuss
Activity cards w/scenarios

20 Clinical Responsibilities
Assisting patients in preparation for physical exams and procedures Perform routine clinical and lab procedures Obtain a medical history

21 Clinical Responsibilities (cont.)
Collecting, preparing, and transporting laboratory specimens Venipuncture Assisting the physician with procedures Instructing and educating patients Cleaning and sterilizing equipment Obtaining patient’s height, weight, and vital signs Preparing and maintaining exam and treatment rooms Inventory control – ordering and storing of supplies Disposing of hazardous waste and other materials

22 Clinical Responsibilities (cont.)
Administering medications Changing bandages and dressings Suture removal Handling drug refills Performing ECGs Ensuring compliance with OSHA

23 Clinical Responsibilities
Performing skills relevant to various specialties Disposing of contaminated supplies Sterilizing medical instruments Preparing patients for x-rays

24 THINK and DISCUSS Are MAs always expected to have both administrative and clinical skills?

25 What are the characteristics of a good Medical Assistant??
Post-it What are the characteristics of a good Medical Assistant??

26 General Characteristics of a Good MA
General medical knowledge Ability to perform administrative and clinical skills Genuinely care about others Ability to communicate and get along with others

27 Qualities Found in a Good MA
Integrity Discretion Empathy Ability to safeguard patient’s right to confidentiality Thoroughness Punctuality Congeniality Proactive Competence

28 How to Present a Professional Image
Using a calm, pleasant speaking voice Not eating, drinking, or chewing gum while working in public areas Developing a basic understanding of human behavior Using good communication skills Exhibiting good daily personal hygiene and grooming habits Providing quality care

29 Activity Dress/Groom for success Two groups Right or wrong

30 Lesson 3: Certification and Career Opportunities for the MA
Lesson Objectives Upon completion of this lesson, students should be able to … Discuss the professional organizations that certify medical assistants. Identify career opportunities available to medical assistants and give examples of areas in which you may choose to work.

31 MA Certifying Organizations
Medical Assistant Organizations at-a-glance HO Small group (5) activity Read about your organization/Share Qualifications needed Cost Benefits of certification Initials Renewal CEU’s/cost

32 General Medical Assisting Knowledge
Anatomy and physiology Medical terminology Medical law Medical ethics Human rights Patient education

33 THINK and DISCUSS What do you think the job outlook in the future for MAs might be? What factors might impact the growth of the field of medical assisting?

34 Statistics on Jobs in Medical Assisting
FYI: According to the U.S. Department of Labor MAs held about 417,000 jobs in 2006 62% were employed by physician offices 12% held positions in public and private hospitals About 11% worked in the offices of other health care practitioners 15% were employed in other health care industries Projections are that the field of medical assisting from will be a fast-growing occupation

35 Job Title Opportunities for MAs
Clinic aid Data processing clerk Billing or collection assistant Insurance claims coder Medical records clerk Multifunctional technician With additional training other jobs include: Medical laboratory assistant ECG technician Phlebotomist


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