1. Student Services / Learning Services Welcome Student Support Services at Edge Hill University

2. Student Services / Learning Services Student Services Student Services aim to: Help you adapt to a new place, culture and way of life Welcome you and help you to orientate and settle in Provide support for your on-going needs Provide support to help you get involved in University life

3. Student Services / Learning Facilities The Student Experience Many qualities and facilities make up and enhance the student experience

4. Student Services / Learning Services Student Services Accommodation Finance/Welfare Rights Inclusive Services / Disabilities Health & Counselling Equality Careers Centre Careers Resources Job Club Volunteering Learning Services Inclusive Services-SpLD Academic Writing Development Information Literacy Skills Library & LINC Books and journals ASK Desk PC Access 24/7 Opening Students’ Union Advice and Guidance Student Representation Faculty Officers Clubs & Societies Academic Department Personal Tutor Academic Registry Faculty Support What sorts of services do we have?

5. Student Services / Learning Services Support for employability Member of AGCAS and NASES Encourages students to use services early to support careers and employability planning Provides specific support for international students via a designated careers adviser, working closely with tutors and staff in CfIE Menu of information, support and services can be viewed on our award winning web site www.edgehill.ac.uk/careers Careers Centre

6. Student Services / Learning Services Questionnaires or Online surveys SU surveys Views via email Focus groups Views Facebook/twitter Via an app Discuss with students the best way to communicate and hear their views Student Feedback

7. Student Services / Learning Services Health and Welfare on and off Campus Vaccinations need to be up to date: Meningitis MMR (2) Many courses lead to demanding professions Encourage staff and students to look after themselves by: Eating healthily Drinking Responsibly Exercising Getting enough sleep

8. Student Services / Learning Services Personal Support Services Students need physical and emotional resilience We offer : 1:1 sessions Health care Workshops Drop – in sessions Social support

9. Student Services Health & Well-being Centre Location: Ruff Lane (back of University) Team offers nursing and counselling support for all students Opening hours: 8.30 am – 5.00 pm term time Appointments: 01695 657265 Doctors from The Elms practice based in the Centre Appointment at The Elms: 01695 573123

10. Student Services West Lancashire Health Clinic Drop-in:  health information & advice  treatment for minor injuries and ailments including: fractures (broken bones), burns, cuts, insect bites, sprains and strains, sports injuries, minor head injuries, eye injuries, blood tests, X-rays, chest infections, suspected deep-vein thrombosis (a blood clot in a vein), cellulitis (an infection of the skin and the tissues beneath it) Open 8am to 10pm, seven days a week No appointment needed - just drop in. If the centre can not treat you they will assess you and refer to an appropriate alternative, for example Accident & Emergency

11. Student Services West Lancashire Health Clinic location Based within Ormskirk Hospital grounds 5 minute walk from Edge Hill University Open 8 am-10 pm, 7 days a week

12. Student Services International Students (Non-EEA): Course Less than 6 Months Limited NHS treatment Free emergency hospital treatment Charges apply if: –Given an outpatient appointment –Admitted onto ward GP may treat urgent short-stay students free (if student cannot wait until return home)

13. Student Services Non EEA Students – Course lasts 6 months or more Should qualify for NHS treatment from beginning of stay - same basis as UK resident Entitled to: –Free NHS treatment in NHS hospitals –Can register with GP Evidence – if attending hospital/GP provide: –evidence of study in UK –evidence of UK address –confirmation by EHU that you are on a course of study

14. Student Services Dental Treatment Combination of NHS and private dental service Always a charge for dental treatment – private or NHS Students should have medical insurance cover dental treatment Nearest dentist: Ravat and Ray – 01695 588770

15. Student Services Payments Required Even if you qualify for NHS treatment, payment must be made for: –Medicines prescribed by GP –GP services eg travel vaccinations/sickness certificates –On-going treatment for illness present before entering UK –Dental treatment Minor ailments – over-the-counter remedies/advice from pharmacist