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ARL Library Assessment Conference, 2008 Using the READ Scale at the University at Albany/SUNY Jean McLaughlin Honors College/Assessment Librarian University at Albany Albany, New York August 6, 2008
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ARL Library Assessment Conference, 2008 University at Albany – University Libraries Three libraries: University, Science, Dewey Student population: 12, 400 undergraduates 5, 000 graduate Schools & Colleges College of Arts & Sciences College of Computing & Information College of Public Affairs & Policy Business, Public Health, Criminal Justice, Social Welfare
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ARL Library Assessment Conference, 2008 University Libraries 2 million volumes 3 Reference Desks 30 Librarians are using the READ Scale
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ARL Library Assessment Conference, 2008 READ Scale Introduction April 2007 Phase 1 – May to July 2007 Phase 2 – August 2007 Phase 3 – Fall 2007
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ARL Library Assessment Conference, 2008 READ Scale Implementation Reference Department librarian activities 6 librarians recorded questions and ratings Librarians met to discuss ratings Questions and ratings available to all Training provided to University Library librarians
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ARL Library Assessment Conference, 2008 READ Scale Implementation Equipment transactions READ Scale 6 Reflection of complexity of transactions Librarian feedback Easy to record transactions Sometimes difficult to determine category Good to see real reference numbers
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ARL Library Assessment Conference, 2008 Fall semester – initial views Expansion of READ Scale to Science & Dewey, Summer 2008 Staffing READ Scale 1-2 vs. 3-6 Confirms graduate student staffing Confirmation of real reference work
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ARL Library Assessment Conference, 2008 READ Scale Ratings - Hourly
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