1. 2014 Delaware Qualified Health Plans Individual Market and SHOP Overview HCC Meeting: October 10, 2013 www.pcghealth.com

2. QHP Issuers in the Delaware Marketplace Qualified Health Plans (QHPs) to be offered in plan year 2014 were certified on the Federally-Facilitated Marketplace (FFM) in mid- September, 2013. 2 Medical Plan IssuersIndividualSHOP Coventry Health and Life Insurance CompanyX-- Coventry Health Care of Delaware, IncXX Highmark Blue Cross BlueShield Delaware, Inc.XX Blue Cross Blue Shield (Multi-State Plans)X-- Stand-Alone Dental Plan IssuersIndividualSHOP Delta Dental of Delaware, Inc.XX Dentegra Insurance CompanyXX Dominion Dental Services, Inc.XX The Guardian Insurance Company--X

3. Medical Plan Summary There are 21 medical QHPs* participating in the DE Marketplace in the Individual Market. A breakdown of the actuarial values of medical individual plans is shown in the chart below. Bronze = 60% of qualifying health expenses are covered by the plan Silver = 70% of qualifying health expenses are covered by the plan Gold = 80% of qualifying health expenses are covered by the plan Platinum = 90% of qualifying health expenses are covered by the plan 3 * Number of QHPs includes two multi-state plans that were certified by the federal Office of Personnel Management (OPM) Number of Medical Plans Per Metal Level--Individual Market Metal LevelNumber of PlansPercentage of Total Catastrophic210% Bronze419% Silver524% Gold943% Platinum15% Total21100%

4. Multi-State Plans—more options for Delawareans Two MSPs are available in the Individual market MSPs will cover the same Delaware essential health benefit package as other QHPs. According to OPM, these plans were selected because: 1.They “have a broad network of providers, a high percentage of spending on health care rather than administrative costs, and strong consumer protections,“ and 2."These plans may also provide families with members who live in different states the option of being enrolled in the same plan." 4 Plan NamePlan ID Metal Level Base Premium Monthly Rate* (Non-Smoker) Base Premium Monthly Tobacco Rate* Rate Compared to State-certified QHPs Blue Cross Blue Shield Shared Cost 3000, a Multi-State Plan 76168DE0390001Silver$226.29$231.95 Same as 2nd Lowest Silver QHP Blue Cross Blue Shield Health Savings 1800, a Multi-State Plan 76168DE0390002Gold$269.24$275.97Same as Lowest Gold QHP Actual rates will be based on age, family size, as well as any tax credits for which an individual may quality.

5. ACA Impact on Premium Rates Provisions of the ACA has significant impact on consumer rates for 2014. Among other things, premium rates are affected by: Coverage of all 10 essential health benefits and benchmark benefits Removal of annual and lifetime limitations 80/20 Medical/Loss Ratio, which requires Issuers to spend at least 80% of premium on medical care and efforts to improve quality care, and no more than 20% on administrative costs. Issuers cannot deny coverage due to pre-existing conditions Rating factors that only include age, tobacco use, and family composition.  SADP rates are exempt from premium rating requirements, so dental premiums may still be individually underwritten. The tables on the following slides provide a list of QHP medical plans along with the deductible and out-of-pocket limits, and base premium rates. 5

6. State-certified QHP Rate and Plan Cost Share-Individual 6 *The Premium amounts included in the table below reflect the Plan Level Base Premium Rate approved for each Standard plan. Additional rating factors for age, family size and tobacco use may be applied to determine the actual premium rate for each customer. ** In-Network Medical and Drug Deductible Combined *** Amount shown is for the copay for Primary Care Physicians (PCP) only. Services of specialists and other providers may have a copay and/or coinsurance applied to them.

7. State-certified QHP Rate and Plan Cost Share-Individual 7 *The Premium amounts included in the table below reflect the Plan Level Base Premium Rate approved for each Standard plan. Additional rating factors for age, family size and tobacco use may be applied to determine the actual premium rate for each customer. ** In-Network Medical and Drug Deductible Combined *** Amount shown is for the copay for Primary Care Physicians (PCP) only. Services of specialists and other providers may have a copay and/or coinsurance applied to them.

8. Average Base Level Premium Rates-Individual Market Average rates range from $147.72 to $329.97 * Additional rating factors for age and family size may determine actual rates. Federal tax subsidies, available only through the Individual Marketplace, may also impact a consumer's actual monthly premium rate. **Tax credits are not available on Catastrophic plans 8

9. Average Monthly Premium: Individual Market Average Monthly Base Premium Rate (All Non-Tobacco) -- Individual Market 9

10. Individual Premium Rate Scenarios Premium Rating Scenarios By Age and Family Size The table on the following slide shows the base premium for each QHP for the following age/family size scenarios. In each case, the scenario is based on non- smoker with children under age 20.  Scenario #1: Single Adult Age 30  Scenario #2: Family of 4 (2 Adults + 2 Children, Adults aged 50 and 45)  Scenario #3: Single Adult Age 22  Scenario #4: Single Adult Age 60 10

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15. Other examples of Premium Rate Scenarios B ASE P REMIUM R ATING * S CENARIOS BY A GE AND F AMILY S IZE 15 *Reflects base premium rate for Non-Smoker

16. Consumer Costs associated with health plans Premium - The premium is the cost of the health insurance plan for one year. It can usually be made in one lump sum payment or divided into monthly payments. Cost Sharing: All plans include a out-of-pocket limit, but may also include copays, deductibles and coinsurance. Cost sharing arrangements depend on each plan’s specific design. Copay - Copayments are a set amount that must be paid out-of-pocket for medical services and prescriptions; the health insurance pays the rest of the amount. Each service or prescription may have a set copayment that is the responsibility of the insured. In some cases, Copays may or may not apply to the enrollee’s deductible, coinsurance, or out-of-pocket maximum. In addition, not all services may require a copay. Deductible - A deductible is a certain monetary amount that must be paid out-of-pocket before the health insurance will begin to cover health service costs. Out-of-pocket expenses that count towards a deductible include doctor visits, cost of prescriptions, and some medical equipment. Once the deductible has been paid, the health insurance will begin to cover medical expenses. Coinsurance - Coinsurance is a health care cost sharing between the consumer and their insurance company. Coinsurance is the percentage you pay when your health plan pays less than 100% for covered services. Your health plan will not pay toward services with a coinsurance until you have paid your annual deductible. Maximum Out of Pocket (MOOP) - is the maximum amount of money the consumer would pay for medical services in a calendar year. Generally speaking out of pocket expenses that accumulate to the MOOP include deductibles, coinsurance or copays. The MOOP amounts are listed in the Schedule of Benefits, Covered Services and Exclusions sections of each plan.

17. Cost Sharing Reductions People who purchase coverage through the Marketplace may be able to lower costs on deductibles, copayments, and coinsurance. The savings is based on income and family size. Issuers offering coverage through the Marketplace must lower the amount a person pays out of pocket for essential health benefits if the household income is below the following amounts. (Incomes below are based on 2013 numbers. They are likely to be slightly higher in 2014. Amounts are different for each family size, up to 8.)essential health benefits – Up to $28,725 for individuals – Up to $38,775 for a family of 2 – Up to $48,825 for a family of 3 – Up to $58,875 for a family of 4 – Up to $68,925 for a family of 5 – Up to $78,975 for a family of 6 – Up to $89,025 for a family of 7 – Up to $99,075 for a family of 8 When consumers apply for coverage in the Marketplace, the person will learn if they are eligible for these savings on out-of-pocket costs. 17 Cost-sharing reductions may only be applied to Silver-level plans

18. Comparing Medical QHPs Examples of Features Common to All Plans Coverage of Essential Health Benefits No cost sharing for preventative services Provider Networks that include essential community providers Examples of Distinguishing Plan Features Actuarial value of plan (Bronze 60%/Silver 70%/Gold 80% /Platinum 90%) Mix of co-pays, co-insurance and deductibles Coverage of non-emergency benefits provided out of network Consumer Considerations in Choosing a Plan Are my preferred doctors, clinics and hospitals is the plan’s network? Willingness to trade lower premium for higher up front cost sharing Application of reduced cost sharing (based on second lowest cost silver plan) to other metal tiers. 18

19. Stand-alone Dental Plan Summary There are 12 stand-alone dental QHPs (SADPs) participating in the DE Marketplace in the Individual Market. A breakdown of the actuarial values of medical individual plans is shown in the chart below. Low = 70% of qualifying health expenses are covered by the plan High = 85% of qualifying health expenses are covered by the plan All SADPs will be offered both on and off the Marketplace, and include child-only and family-based coverage 19 N UMBER OF SADP S P ER A CTUARIAL L EVEL Actuarial ValueDelta DentalDentegraDominion Total Number of Plans Percentage of Total Low224867% High220433% Total44412100%

20. Stand-Alone Dental Plan (SADP) Rates-Individual Market 20

21. 2014 Delaware Qualified Health Plans SHOP Overview www.pcghealth.com

22. Plan Summary There are 11 medical QHPs participating in the DE Marketplace in the SHOP Market. There are multiple medical QHPs offered at each metal level: 4 Bronze, 4 Silver, and 3 Gold. – Bronze = 60% of qualifying health expenses are covered by the plan – Silver = 70% of qualifying health expenses are covered by the plan – Gold = 80% of qualifying health expenses are covered by the plan 22 Metal Level Coventry Health Care Highmark BCBSD Total Bronze224 Silver224 Gold213 Total6511

23. Average Base Premium Rate—SHOP *Additional rating factors for age and family size MAY determine actual rates. 23 Average Base Premium Rates

24. SHOP Base Rates Non-Tobacco and Tobacco Use *Additional rating factors for age and family size may determine actual rates. Note: Tobacco rating may only be applied when the employee has access to a wellness program that includes tobacco cessation. 24

25. SHOP Premium Rates and Plan Cost Sharing Premium Rating Scenarios By Age and Family Size The table below shows the base premium for an adult (age 40), 2 adults + 2 kids, a child (age 0-20), and an adult age 55. 25 B ASE P REMIUM R ATING S CENARIOS BY A GE AND F AMILY S IZE

26. SHOP Plan Summary-SADPs There will be 18 stand alone dental QHPs (SADPs) participating in the DE Marketplace SHOP. A breakdown of the actuarial values of medical individual plans is shown in the chart below. Low = 70% of qualifying health expenses are covered by the plan High = 85% of qualifying health expenses are covered by the plan 26 N UMBER OF SADP S P ER A CTUARIAL L EVEL

27. Stand-Alone Dental Plan (SADP) Rates-SHOP 27