1. Russ Little, MIS Project Director, Student Success Plan Now What? Moving From Analysis to Action

2. Why are we here? Growing emphasis on Success & Completion and its relation to funding Implement & Manage Student Success, Retention & Completion efforts Measure impacts of Student Success, Retention & Completion efforts Collaboration potential in development, deployment, benchmarking & shared best practices Right Thing to Do

3. Integrated Planning & Advising Systems (IPAS) "IPAS is an integrative approach to student success that promotes shared ownership for educational progress among students, faculty, and staff through holistic information and services that contribute to credential completion. The services it encompasses include advising, counseling, progress tracking, and early alerts." -Educause 2014

4. (Educause, 2014)

6. IPAS Eco-System

7. Why you want IPAS Improve student retention, success & time to completion Increase graduation rates, and reduce unneeded credits Implement systematic, comprehensive advising, counseling and intervention processes Implement Early Alert intervention processes Develop and maintain referral sources for addressing student challenges and opportunities Remove silos between offices that support students, faculty & chairs Create self help tools to connect students to resources Create clear plans of action for students Measure your Impact

8. “ Students don’t do optional.” - Kay McClenney

9. Open Source Software “Free like a Puppy”

10. Funding, Partners, Supporters

11. How does the IPAS process work? Students are Identified – Demographics, FTIC, First Generation – Diagnostic Tools, Predictive Models, Alerts – Student Intakes, Surveys, Assessments, Placement Holistic Coaching, Counseling & Advising – Dashboards, Alerts, Predictions – Journal, History – Individual Plans of Action & Academic Plans Intervention Techniques – Early Alert (Data, Faculty, Coaches, Staff) – Student Self Help Tools – Intrusive Interventions are Applied

12. Evidence of Impact In Sinclair’s experience, students who are involved with technology supported (SSP) case management Are more likely to complete more courses successfully Have higher first term success rates Are more likely to return next term Are more likely to graduate

13. Pathways to Completion (PTC) FTIC “At-Risk” Students Assigned a Student Success Coach (before they register) Holistic Approach – Academic & Life Issues Through holistic advising, counseling, web-based support systems, and intervention techniques, students are identified, supported and monitored. Supporting Technology Tools Include: Case Management Software Academic Advising Tools (MAP) Early Alert / Faculty Access (EAL) Student Interface (Tasks, MAP, Self Help, Schedule) Student Information System (SIS) Integration Reporting Tools / Data Collection Sinclair Community College

14. Example Outcomes from

15. Pathway to Completion program (PTC) participants have a 28% higher term-to-term retention rate than students not designated at- risk. Sinclair Community College

16. Active students in the PTC program have a 40% higher average year to year retention rate than students not designated at-risk. Sinclair Community College

17. The 2.5 year accumulated average term to term retention of minority PTC students is 29% higher than non-PTC (not at-risk) students. Minority student’s average term to term retention is 97%. The average Year to Year retention of PTC minority students is 51% higher than non PTC (not at-risk) students. Minority student’s average year-to-year retention is 84%. Sinclair Community College

18. PTC/Transitioned SSP Students Five times more likely to graduate within 6 years (2005-2011) Sinclair Community College

19. Learner Analytics & Alerts Identification of Students – Cohorts, Demographics, FTIC, First Generation – Placement, Assessment, Survey (Cog & Non-Cog) – Analytics, Predictive Models, Scores Dashboards – Student, Advisor, Administrator Early Alerts – Events / Triggers – Analytics / Rules / Traffic Lights – Faculty / Coach

20. Advisor / Coach Dashboard

21. LMS Integrated Early Alert

22. Engage Faculty

23. The Next Step in Learner Analytics Predictive Modeling Examples of Tools & Systems: PAR (Non – Profit) Apereo OAAI (Open Source) Civitas EAB D2L Examples of Predictions: Applicant Success Scoring Risk Term to Term Retention Course Level Success Year to Year Retention Intra-Sessional Success CBE, DL & Traditional Students Academic Pathways

24. (Educause, 2014) Student Success Data is Available Is it being used by the right people?

25. Now What? Knowing is not enough; we must apply. Willing is not enough; we must do. - Johann Wolfgang von Goethe

26. Case Management

27. Coach Dashboard Consolidate the Data Advisors / Coaches Need in One Place

29. Coaching History

30. Integrated Communications

31. Coaching Contact & Records Who, What, When, Where, Why

32. Student Intake Collect the Data Advisors / Coaches Really Need

33. Attach Documents Accommodations (ODS) Legacy Notes

34. Coach Journal “Speed Notes”

35. Early Alert – Close the Loop Feedback to Faculty Is Key Feedback to Faculty Is Key

36. Coach Creates Student Action Plan Make Specific Actionable Referrals to Overcome Barriers and Set Expectations

37. Reference Guide Knowledge Base of Supports & Services

38. SSP Student Interface

39. Action Items Searchable Supports & Services

40. Student Contributes to the “Plan”

41. Student Action Plan – Print / Email / Portal Make the “Next Steps” Pervasive & Track Progress

42. Prescriptive Academic Advising (Driving Behavior)

43. How do we know what students need to do? How do students know what they need to do? How do we know students have done what we told them to do? Will the students remember to do what we advised? How can we help students make the right decisions? Do we offer the courses we told students to take?

44. Create “Ideal Pathways” through the Curriculum Create a clear Individual Academic path for each student Remind the student, and everyone who works with the student, what that path is at every opportunity Take Action if they stray from the path “Default” path should lead to success without having to “Do Options”

45. MAP – My Academic Plan

46. Pre-Built “Ideal Pathways” Used as Templates Pre-Built “Ideal Pathways” Used as Templates

47. Value in Context

48. Data When you Need to Use It

49. SSP Student Interface

50. MAP in Student Portal

51. MAP Warning in Registration

54. MAP on Faculty Roster Everyone Should Support the Student to Completion

55. Reporting & Measurement Case Management Early Alerts Academic Advising Student Progress Referrals Made Intervention Effectiveness

60. Performance Management

61. Advisor / Coach Tactical & Actionable Reports

62. Course Capacity Planning Use Advising Data to Inform Scheduling

63. Data Driven Decisions are Possible Process Improvement Performance Management ROI of Interventions / Strategies Capacity Planning Refine the Identification Process Tactical / Operational Start / Stop Services & Offerings

64. IPAS Implementation & Adoption IPAS can Make a Difference Culture is Key Process re-engineering and improvement Must address engagement issues head on Pilot till you have a compelling story to tell Ongoing Process not an Event Match Services and Capacity Use the Data (Educause, 2014)

65. IPAS – Next Steps Set Clear Goals Inventory your Services & Supports Review the Data Sources Develop Capacity & Culture Select a Pilot Scenario Acquire the Technology That Fits Implement Organizationally & Technically Train, & Communicate Broadly Refine and Repeat

66. Russ Little, MIS russ.little@sinclair.edu russ@studentsuccessplan.org http://www.studentsuccessplan.org/ 937-512-2696 Questions? / Contact Info

67. IPAS Research & Information Educause ECAR Community College Research Center PAR (SSMx) WestEd, NACADA, AACRAO, NASPA …et Gateway to College National Network on how SSP/IPAS supports Student Success http://studentsuccessplan.org/research.pdf

68. Sources The ECAR report Integrated Planning and Advising Services: A Benchmarking Study is available at http://www.educause.edu/library/resources/i ntegrated-planning-and-advising-services- research http://www.educause.edu/library/resources/i ntegrated-planning-and-advising-services- research