1. Getting the Message Out Enabling Crisis Management with Telecommunications Technology Jason Testart, IST

2. Overview Hot topic in Higher Ed Governed by Policy 60 KISS applies No magic bullet WatITis | Making the Future | December 2, 2008 | Getting the Message Out

3. Technologies Voicemail to all Zone Paging (P.A. over IP) Broadcast Alerts (Text messages on IP phones) SMS (text messaging to cell phones) Emerge (PC screen pop-ups) WatITis | Making the Future | December 2, 2008 | Getting the Message Out

4. Voicemail to All Uses existing CallPilot capabilities UW Police dial a special number, enter passcode, and record a message to special dist. list Message appears in all voicemail boxes Problem: limited number of people can fetch at a time Is the red light illuminated on your phone? WatITis | Making the Future | December 2, 2008 | Getting the Message Out

5. VoIP at UW Deployment to new buildings and significant renos Approx 130 in various campus areas for Zone paging TR Standards WatITis | Making the Future | December 2, 2008 | Getting the Message Out

6. Standard VoIP (Nortel) WatITis | Making the Future | December 2, 2008 | Getting the Message Out

7. Nortel “Voice Office” Powered by Citrix Zone Paging and Broadcast alerts Uses an Application Gateway server AG Appliance: Linux box on IBM hardware Other services available Unicast Some scalability WatITis | Making the Future | December 2, 2008 | Getting the Message Out

8. VoIP with Application Gateway WatITis | Making the Future | December 2, 2008 | Getting the Message Out

9. Zone Paging Web based admin interface Phones can be grouped into “zones” A phone can be in more than one zone Within a zone, a phone can be configured to “send only”, “receive only”, or both WatITis | Making the Future | December 2, 2008 | Getting the Message Out

10. Broadcast Alerts ASP on IIS Text message Graphic and wav file are optional XML to AG Not currently in the response plan WatITis | Making the Future | December 2, 2008 | Getting the Message Out

11. Enhanced Messaging Application (EMA) Aizan – hosted voice provider Upload lists of phone/cell numbers Define some text messages Build a “campaign” using a list of numbers and a message Can do text to speech or speech to speech XML interface for most tasks 1-800 number for recording speech WatITis | Making the Future | December 2, 2008 | Getting the Message Out

12. EMA @ UW Phone+cell numbers extracted weekly from Quest and HRMS PHP script parses extracts, generates XML, and uploads to EMA Txt message pre-defined using web interface Notification “campaign” initiated using web interface WatITis | Making the Future | December 2, 2008 | Getting the Message Out

13. Caveats with EMA Limit on TXT message length (120 chars) No guarantees on delivery Last mile XML interface lacks a “delete list” method WatITis | Making the Future | December 2, 2008 | Getting the Message Out

14. Infoline Take load off switchboard in case of emergency 1-800 number Pre-recorded message WatITis | Making the Future | December 2, 2008 | Getting the Message Out

15. EMERGE Erick will now talk about… WatITis | Making the Future | December 2, 2008 | Getting the Message Out