1. Public 4-Year Dashboard and the Usability Lab Melissa Beard (OFM) and Wendy Wickstrom (DES) ERDC Conference May 21, 2014

2. Workshop Agenda Background Public 4-year dashboard demonstration Usability lab PCHEES Dashboard Usability 2

3. HB 1795 required The universities and OFM to create a uniform dashboard A series of metrics similar to those identified by Complete College America’s Complete to Compete metrics Disaggregations by: Race/ethnicity Gender State and county of origin Age Socio-economic status 3

4. www.ofm.wa.gov/4yeardashboard 4

5. DES Usability Lab Approximately 2,500 square feet Three independent Lab areas Recording and observation software installed in all areas Cost: Included in the Enterprise System Fee charged by DES to agencies – no additional cost for agencies who pay this fee. Rate for non-fee entities being created. Available for use to all state and local government entities On-site technical support provided Operational hours: 8:00am – 5:30pm 5

6. One-on-one Participant Room 6 Participant Room with two note taker machines

7. One-on-one Observation Room 7 Observation room

8. Focus Group Room 8 Participant Room – Focus Group, Card Sorting, Paper Prototyping, etc.

9. Focus Group Observation Room 9 Observation room with camera operator

10. Mobile Device Testing 10 Mobile device testing

11. Accessibility Testing 11 Accessibility machines – PC with JAWS, Mac with Voice Over

12. PCHEES Dashboard Usability Created a Paper Prototype Recruited 9 users from different organizations Legislature HECB WSU OFM General Public Evergreen SBCTC Iterated between usability sessions to find the most usable options In one month had a tested, designed dashboard to hand off to development 12

13. Where We Started 13

14. First Iteration 14

15. Where We Landed 15

16. Questions? Melissa Beard 360-902-0584 melissa.beard@ofm.wa.gov Wendy Wickstrom 360-407-8731 Wendy.wickstrom@des.wa.gov 16