1. Quality Policy
Quality_Policy.ppt Rev. 2

2. Message from the President
Declaration made by Mr Piedelièvre, Chief Executive Officer, to all BV Country C.E.O’s:
«  Quality is fully integrated into our strategy for development …
I consider that Quality is a fundamental objective of your management achievement...
The Marine Division has been instructed to keep me advised on the progress of the training and the detainment results, both of which I consider to be of the utmost strategic importance …»
Quality_Policy.ppt Rev. 2

3. Quality Policy of Marine Division
Quality_Policy.ppt Rev. 2

4. Quality Documentation
IMPORTANT QUALITY DOCUMENTS :
The Quality Policy of Marine Division
The Marine Division General Conditions
The BV Code of Ethics
The IACS Quality System Certification Scheme (QSCS)
HAVE YOU READ THEM ???
WHERE CAN YOU FIND THEM ???
Quality_Policy.ppt Rev. 2

5. Quality Policy of Marine Division
Extracts from the Marine Division Quality Policy
Since its foundation, BV has striven to contribute to the safety of ships and working units at sea and to the prevention of marine pollution
Our cultural values, based on the responsibility and competence of our teams, are the foundations of the quality of our services
To maintain and improve continuously those values, and to satisfy our customer’s expectations, our permanent concern are :
To keep a high level of skills by improving the competence, professionalism and qualification of our staff in applying a constant effort for training and information
To have a fast and reliable system for giving appropriate information to customers and staff
To provide any needed information for understanding and implementing Rules and Standards relating to ship’s safety and marine environment protection
Quality_Policy.ppt Rev. 2

6. Quality aims TO BE IN THE TOP ECHELON OF THE SOCIETIES
Be recognized as one of the leading Class Societies in the world
REDUCE DETENTIONS
Achieve a detainment record in the top three Societies in all PSC MOU around the world
REDUCE COMPLAINTS
They affect our efficiency and damage our reputation
REDUCE LITIGATIONS
Badly conducted surveys can lead to litigation
They are extremely time consuming and may involve huge amount of money
Quality_Policy.ppt Rev. 2

7. Quality aims FAST EFFICIENT SERVICE
Slow/inefficient service damages our reputation and makes our clients unhappy
SPEED-UP REPORTING, INVOICING AND COLLECTION
Remember, no survey is completed until invoice is collected
EXPERIENCED AND WELL TRAINED SURVEYORS
Strong technical background
Deep knowledge of Rules and International Regulations
Familiar with classification and statutory certification system
Familiar with BV and IACS procedures
Familiar with BV computer systems
Quality_Policy.ppt Rev. 2

8. NS Quality Indicators and Targets
Mandatory indicators
Delay of issue of the reports to the customers
Port State Control detention statistics in terms of number of CR detentions
Additional indicators :
Delay of issue the NPSS and invoices
Detention statistics of the connected fleet
Class suspensions rate of the connected fleet
Re-issue of provisional certificates due to delays
Quality_Policy.ppt Rev. 2

9. Quality documentation
Quality_Policy.ppt Rev. 2

10. Quality Documentary System
Group Reference Documents
Available in BV Portal
Other Business Lines
Marine Division
MPG
Available in DOQ system
Countries
Local Instructions
Marine Division Management
Ships in Service Management
Technical Management
Marine Operational Management
PDM DSM Procedures
TDM DSM Instructions
PNS DNS Procedures
TNS DNS Instructions
PTA
TTA
PNC
TNC
PTE
TTE
PNI
TNI
R&D Procedures
R&D Instructions
DNC Procedures
DNC Instructions
DTE Procedures
DTE Instructions
DNI Procedures
DNI Instructions
Local Instructions
Voir Michel
Tecnitas
PR Tecnitas Procedures
Quality_Policy.ppt Rev. 2

11. Quality Documentary System
General Procedures Manual (MPG)
New Constructions procedures and instructions (PNC/TNC)
Equipment Technology procedures and instructions (PTE/TTE)
Ships in service procedures and instructions (PNS/TNS)
Voir Michel
Quality_Policy.ppt Rev. 2

12. MPG MPG IACS-2 MPG IACS-3 MPG IACS-4 MPG POLICY MPG 00 MPG 01 MPG 02
QSCS Description of scheme
QSCS Requirements
Reference table with QSCS
Quality Policy of Marine Division
Introduction
Organisation and operating of Marine Division
Delegation of authority, responsibility and signature
Personnel management
Qualification, training and certification process
Appointment of non-exclusive surveyors
Quality documentary system
Quality_Policy.ppt Rev. 2

13. MPG MPG 07 MPG 08 MPG 09 MPG 10 MPG 12 MPG 13 MPG 14 MPG 16 MPG 18
Document management
Design control
Contracts and review of requests of services
Issue and signing of reports on services
Filing contract files
Sub-contracting
Internal and external audits
Monitoring of quality of services
Marine Division management review
Vertical service audits
Quality_Policy.ppt Rev. 2

14. PNC (New constructions procedures)
PNC 06E
PNC 10
PNC 16
PNC 17
Organisation and responsibilities in local plan
approval offices (LPO)
Procedure for NC surveyor certification (NC
surveyor certification scheme)
Design control of rule documents
Newbuilding surveys
Treatment of technical questions related to IACS common structural rules
Quality_Policy.ppt Rev. 2

15. TNC (New constructions working instructions)
Use of rubber stamps
Classification report examination for new
constructions and classification after
construction
Review of statutory drawings for new constructions (sea- going ships)
Classification after construction
Quality_Policy.ppt Rev. 2

16. PTE (BVN procedures) PTE 001 PTE 003 PTE 004 PTE 031
Organisation, responsibilities and authorities
of DTE
Management of BVN activities
Qualification of personnel involved in BVN activities
Management of activities – MED (Marine Equipment Directive 96/98 EC)
Quality_Policy.ppt Rev. 2

17. TTE (BVN working instructions)
Guidance instructions for safety during surveys
Conformity assessment – BV Rules
Approval and Type Approval of equipment and
Materials – BV Rules
BV Mode II recognition (IBV and HBV products) – BV Rules
Inspections at works of IBV products – BV Rules
Recognition for alternative survey scheme of IBV products (Mode I) – BV Rules
Re-certification – BV Rules
Guidance for acceptance of second hand products
Approval of welding consumables
Renewal of approval of filler products for welding
Quality_Policy.ppt Rev. 2

18. TTE (BVN working instructions)
Type approval of coating system as per IMO
MSC.215(82)
Conformity assessment – MED
EC Type-Examination (Module B) – MED
Product verification (Module F) – MED
Recognition of test laboratory – MED
Unit verification (Module G) – MED
Approved recommendations from MarED group of notified bodies – MED
Recognition by Transport Canada
MCA type approval of statutory equipment
Third party inspection
Quality_Policy.ppt Rev. 2

19. PNS (Ships in service procedures)
Quality policy for ships in service activities
Organisation and responsibilities in ships
in service activities
Audits, supervision and monitoring of the quality of reporting
Complaints, ship detentions and anomalies – Corrective and preventative actions
Ships in service personnel qualification and certification scheme
Certification of ISM/ISPS auditors
Issuance of new building certificates
CAC procedures
ASMS system for ships in service activities
Quality_Policy.ppt Rev. 2

20. TNS (Ships in service working instructions)
TNS 11A
General administrative instructions
Periodical surveys
Class renewal surveys – Hull and additional
class notations
Class renewal survey of machinery installations and propeller shaft survey
Boilers external and internal surveys
Automation surveys
Refrigerating installations surveys
Continuous surveys
Load line surveys
Occasional and miscellaneous surveys (class/statutory)
Quality_Policy.ppt Rev. 2

21. TNS (Ships in service working instructions)
TNS 11B
TNS 12
TNS 13
TNS 14
TNS 15
TNS 16
TNS 17
TNS 17-1
TNS 17-3
TNS 18
Occasional and miscellaneous surveys (outside class/statutory)
SSOMs/CSOMs and areas under their
Supervision – CM Managers
List of marine printed forms
Ship repairs (not completed yet)
Cargo Gear
Statutory and safety surveys
MARPOL surveys
MARPOL annexes IV and VI
International anti-fouling system
Recognitions and authorisations
Quality_Policy.ppt Rev. 2

22. TNS (Ships in service working instructions)
Approval and use of class service suppliers
Approval and use of statutory service suppliers
The Veristar-Hull process
Principles of ISM activity
ISM audits process
Miscellaneous for ISM activity
Principles of ISPS activity
ISPS audits process
Miscellaneous for ISPS activity
STAR-MACH additional class notation
Planned maintenance survey system (PMS)
Quality_Policy.ppt Rev. 2

23. Marine Quality Initiatives
Quality_Policy.ppt Rev. 2

24. Organization
Creation of the department Organization, Quality and audits (2008)
Consolidating the former Internal Quality Department and the Survey at Yard Department
To improve reactivity by regrouping teams and sharing tools and IT systems
Enhanced permanent staff
Regional auditors
Quality_Policy.ppt Rev. 2

25. Training Surveyor’s Training and Certification Scheme
Self-training with computer-assisted training courses
Yearly DNS Seminar and in-door training sessions
On-board practice
Regional Training Centres
Basic training for new surveyors
Specialized training for upgrading surveyor's certification
Common NS/NC Seminar (Alicante 2008)
Enhanced communication between all marine actors for a smooth transition NC/NS
Common NS/NC/BVN Seminar to be held in 2009
Quality_Policy.ppt Rev. 2

26. Actions DNS Quality Plan New Qualification tool
Measures to improve the quality of our services
Measures to improve the quality of our fleet
Measures to enhance the communication with Authorities
New Qualification tool
Management of surveyor's training, certification and monitoring
In production for NS since 1Q 2008
Extension to NC, BVN and LPO activities in 2009
Quality_Policy.ppt Rev. 2

27. 2008 audit results and 2009 audit plan
Quality_Policy.ppt Rev. 2

28. 2008 audit results - IACS Scope Final results
Head Office, 1 LPO (SGP), 1 CM (NCT), 3 SC (AVS, VRN, MSL)
13 Vertical Contract Audits: 3 NC, 7 NS, 1 ISM, 1 BVN and 1 conversion
Final results
25 Non Conformities and 37 Observations (compared to 33 NC and 44 Obs. in 2007)
17 NC for office audits (of which 4 in Head Office)
8 NC raised during VCA
Quality_Policy.ppt Rev. 2

29. 2009 internal audit plan Programme 12 NC survey centres
22 NS survey centres and marine centres
6 BVN survey centres
5 LPO
Quality_Policy.ppt Rev. 2

30. 2009 IACS audit plan Office audits 13 VCA Audit Date Nature
HEAD OFFICE
9-12 June 2009
All activities concerned,
LPO Shanghai
August 2009
Date to be confirmed
CM Piraeus
March 2009
Date confirmed
Office BV Odessa
All activities (NC +NS + BVN/MED)
Office BV Genoa
Probably April 2009
Office BV Shanghai
Combined with audit of CPO
13 VCA
Quality_Policy.ppt Rev. 2