1.  On demand access to client files.  Remote Supervision  Encouraging uniform maintenance and review  Makes consulting on issues easy  Meaningful comparisons to other advocates, and to best practices and standards  Helps to analyze client demographics, staff efficiency, emerging trends for clients and for staff, outcomes for clients and compliance with regulations and funders

2.  Is it policy?  Used by all supervisors?  Used regularly and consistently?  Are supervisors trained in all the bells & whistles?  What works, what doesn’t?  The MIE Guide is a tool to help you assess your strengths and challenges in using your CMS for supervision.

3.  The Process  An Overview: ◦ Overall Use in Supervision ◦ Use in Intake ◦ Use in Ongoing Cases ◦ Use in Case Closures ◦ Use in Staff Development and Evaluation  Ratings and action plan sections with examples throughout.

4. Supervisor Case Management System High Quality Supervision

6. Dorene Doitall

9. Barry Briefservice

12. Ronald Repeater

15. Gloria Goodintentions

19. Glenn Fightingtheman

23. Hilda Humble

26. Overview:  Increase objectivity in annual evaluations Process:  Every quarter, when logging into Kemps, each staff member gets a slide show of 6 reports.  Following staff review, each supervisor gets a slide show of employee graphs. Data:  Already existing in the case management system, now available to staff and supervisors in an easy to digest way. Goal:  To enhance professional development  To assure best practices are followed  To improve client service

27.  Based on time records (finalized reports)  Cases appear when closed, giving another incentive to close them timely.  Limitations of any system: there are many variables among staff, and to each case.

28.  Closed A-C + Average Time Next

29.  Closed D-L + Average Time Back Next

30.  30-60-90 NextBack

32.  Time to Clients & Projects NextBack

33.  Quantitative vs. Qualitative  Helps “flag” possible follow-up  New system, staff are working with supervisors to develop goals based on the reports that we will track over the coming year.  Next: Hot Line and Phone System Data