1. Week 6: International marketing research Prepared by Alistair Hodgson & Robin Roberts

2. Key Themes After studying this chapter you should be able to: Understand how to formulate a high-quality research problem definition Identify secondary international marketing research sources Identify the need for primary international marketing research

3. Key Themes Perform a market size assessment Use new market information technologies Understand the issues involved in managing international marketing research This week’s topic is very unlike any of the other topics in the course – focus is more practical

4. Scene Setter: Gauging the market at a distance Sources such as the CIA World Factbook and World Bank can be incredibly useful for key factual data and information.CIA World Factbook However, raw data doesn’t always reflect the reality in a country. How can data be used to develop marketing strategies? Statistics often differ – even for basic information, such as population. Can be based on different measures for a particular area. Those responsible for collection can also make mistakes. Statistics often differ

5. Overview There is a six step approach to international marketing research Follows a similar pattern to domestic market research – but the international context gives rise to six problems specific to international marketing research

6. International marketing research process 1.Define the research problem(s) 2.Develop a research design 3.Determine information needs 4.Collect the data (secondary and primary) 5.Analyse the data and interpret the results 6.Report and present the findings of the study How different is this process compared to domestic market research?

7. International marketing research process Major challenges 1.Complexity of research design Due to environmental & cultural differences 2.Lack and inaccuracy of secondary data As already discussed 3.Time and cost requirements to collect primary data

8. International marketing research process 4.Coordination of multi-country research efforts and data collection efforts 5.Difficulty in establishing comparability across multi-country studies  Secondary data often has different measurements  Primary research questions might not translate effectively 6.Different practical considerations  Legal aspects of research; cultural norms guiding the sharing of information with strangers

9. International marketing research process Figure 6.1

10. Research problem formulation Start with a precise definition of the research problem The foundation of a good market research study Difficulties arise due to lack of familiarity of the foreign environment & SRC (self-reference criterion) Preliminary research often conducted to more- effectively define your problem (research agencies, i.e. Nielsen, often engaged to do this)Nielsen

11. Secondary marketing research Definition Data that have already been collected for some other purpose A range of sources includes: – the internet – government sources e.g. Austrade www.austrade.gov.auwww.austrade.gov.au – corporate directories both online and offline (we’ll look at some of these in today’s tutorial)

12. Secondary marketing research Problems with secondary data sources – accuracy of data – age of data A country with a ten-year schedule for census data will ultimately have an out-of-date record of the nationan out-of-date record of the nation – reliability of data over time

13. Secondary marketing research – comparability of data (triangulation can be used in response – use of multiple data sources) Conceptual/functional equivalence problems (China vs. Australia and use of bicycles). This changes over time though. – lumping data Statistics often group together in broad categories

14. Primary marketing research Quantitative data – data that represents an attitude or opinion by assigning a number that can be statistically analysed i.e. Likert scale provides scaled responses Qualitative data – data that describes attitudes, opinions and motivations in the words of each respondent

15. Collecting primary data Primary data can be collected in three ways: 1.Focus groups 2.Survey methods marketing research questionnaire design construct equivalence measure equivalence sampling 3.Test marketsTest markets

16. Primary marketing research Focus groups – exploratory – loosely structured free flowing discussion among a group of target customers facilitated by a moderator helps with new product development testing new product concepts precursor to quantitative research

17. International issues for focus groups Cultural sensitivity Nature of group dynamics – individual versus collective Japanese and Chinese more collective while NZ and Australia more individualistic How would this affect the outcome of a focus group? Non-verbal cues are even more important than in domestic market research

18. Primary market research Survey methods for cross-cultural marketing research – questionnaire design most popular form of gathering data in quantitative market research cross cultural research does present problems comparability of survey results across borders could be an issue

19. Primary market research Survey methods for cross-cultural marketing research – construct equivalence the degree to which marketing constructs have the same meaning and significance across cultures e.g. bicycles mean different things in different countries and this needs to be reflected in the construction of the research device – recreation in Australia – transportation in China

20. Primary market research Survey methods for cross-cultural marketing research – measure equivalence calibration equivalence – US is imperial (pounds, inches) – Thailand is metric (metres, litres) translation equivalence – translation from one language to another – embarrassing mistakes can occur…

21. Primary market research A couple of examples:

22. Primary market research Survey methods for cross-cultural marketing research – measure equivalence (cont’d) parallel translation – a process in which a document is translated independently by a number of translators and the translations compared to reconcile differences scalar (metric) equivalence – the degree to which scores from subjects of different countries have the same meaning and interpretation – Likert scale relevant here again

23. Primary market research Survey methods for cross-cultural marketing research – Sampling (think back to the video focused on Columbis, Ohio) who should be surveyed? how many people should be surveyed? how should prospective respondents be chosen? not all countries are homogenous – What is ‘Chinese’? – China has more than a dozen ethnic minorities – Some countries have very distinct demographics

24. Primary market research Torbay (UK) London

25. Primary market research Survey methods for cross-cultural marketing research – collecting the information there are a number of biases – courtesy bias » desire to be overly polite (common in Asia & the Middle East) – social desirability bias » subjects attempt to reflect a certain social status in their response

26. Primary market research Survey methods for cross-cultural marketing research – collecting the information (cont’d) redundancy – repetition of survey questions in different ways to allow for robustness and cross-checking – This is actually beneficial ethnographic research – researchers embed themselves in the community they are studying – Usually more accurate but involves personal dedication & sacrifices

27. Market size assessment Determining the potential of a market is one of the key drivers of international market research There are several methods: – analogy method (picking a market at the same stage of economic development as the country of interest) – the trade audit – the chain ratio method – cross-sectional regression analysis All are useful when there is very little data available or the quality of data is questionable

28. Market size assessment Analogy method – comparison of a similar product in a similar environment/country – Example in the textbook of estimating Blu-ray player market size in a country where this is not known. Looking for an estimate for Ukraine, data on Poland is used. This is determined by looking at the relationship between Plasma/LCD Tv sales in Poland in comparison with Blu-ray player sales. The relationship between these two figures in Poland can be extrapolated for use in Ukraine (where this figure isn’t known) Poland selected on the basis of similar economic and demographic characteristics

29. Market size assessment Trade audits – estimate based on local production and imports/exports – Market size in country A = Local production + imports – exports – Inventory levels need to be considered, though acquiring data on these is difficult

30. Market size assessment Chain ratio method – estimating market size based on fine-tuning broad estimates – i.e. looking at the potential market for nicotine substitute products General Population > Population of 15-64 year olds > Percentage of smokers in this group > possible additional chains? Cross-sectional regression analysis – relating the issue you are interested in to a set of ‘predictor variables’ > can determine which predictor is most significant

31. New market information technologies Point-of-sale store scanner data – the Swiss supermarket chain Metro can monitor shopper trends in their Hanoi store Data is communicated easily and quickly Consumer panel data – collecting data from a range of consumers on a continuous basis what to do when Japanese supermarket chains are not very cooperative? – ask consumers to collect it in their homes

32. New market information technologies Figure 6.5

33. Managing international marketing research There are a number of issues the international marketer needs to consider: – selecting a research agency global or home grown? – coordination of multi-country research who is responsible? head office or each of the regional offices – ethical research considerations accidentally misrepresenting the nature of the study Marketing to children

34. Summary You should now have an understanding of: How to formulate a high-quality research problem definition How to identify secondary international marketing research sources Identifying the need for primary international marketing research

35. Summary How to perform a market size assessment New market information technologies The issues involved in managing international marketing research