9. 9.6% of the calls to Helpdesk did not stay on the phone long enough to get help

25. Strategic Direction PlanningBudgetingAccountabilityComments Project RequestPriorityCostSourceDesired benchmarkCurrent Status A Desktop technician for the departments in the LC bldg Approximately 300 computers in the LC building will have a technician located in that building to take care of the desktop and network needs of that area Administrative Technician is maintaining this area as well as all Administrative and other Student Services areas. He has over 1200 computers under is responsibility PBA Initiatives Summary IT Helpdesk 2009-2010 LC Area Technician

27. Strategic Direction PlanningBudgetingAccountabilityComments Project RequestPriorityCostSourceDesired benchmarkCurrent Status Budget to purchase hardware, software and tools for the maintenance of campus computers $5,000 Have funds to purchase the hardware, software, cables, and tools that we need to repair campus computers and have funds to train and certify technicians This money is taken out of the Helpdesk current expense, leaving funds for training, and essentials short PBA Initiatives Summary IT Helpdesk 2009-2010 Infrastructure Budget

28. Questions?