1. Implementing & Supporting a Campus Wide E-Learning Culture Debra L. Babineau, Computer Trainer dlb@wpi.edu Evolution, Revolution, or Both?

2. 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 2 Introductions Deb Babineau Computer Trainer, Computing & Communications Center dlb@wpi.edu Joseph Kalinowski Systems Administrator, Instructional Media Center jkal@wpi.edu

3. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 3 Why are you here? History of failures that led to success Key implementation secrets for rolling out your e-learning solution Opportunity for discussion

4. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 4 University Background Founded in 1865 Private, 4 year university Engineering, Science, Management and the Humanities 2700 undergraduate; 1100 graduate 210 FT faculty, 100 PT faculty Main campus - Worcester, MA Waltham, MA Southboro, MA Advanced Distance Learning Network

5. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 5 Prior to Online Implementation “Homegrown” web pages “Homegrown” course management system Webmaster creating custom course websites Unsuccessful course management system pilot in 1998

6. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 6 Unsuccessful Pilot 1998: Lone department implements course management system One professor heads entire project Purchases equipment and software No polling of faculty or students’ current or anticipated needs No faculty buy-in; rest of faculty resort to getting their own web pages written Thousands of $ wasted

7. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 7 IT Reaction “Key-Stakeholders” Committee Consists of key faculty and support staff Goal was to find one system to service the e-learning platform Needs analysis established 45 criteria Literature review of 25 companies Three major vendors invited for demonstration (open to all faculty) Committee unanimously votes on one system, and the fun begins …

8. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 8 Learning and Information Portal Learning and Information Portal Built on teaching and learning foundation Customizable based on user’s roles Security based on user’s rights Personalization at the user level Collaboration and organizational tools

9. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 9 Success Factors Involve key stakeholders – “champions” Define goals up front Conduct needs analysis Create cross-functional partnerships to aid and support Continually reassess product and services

10. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 10 Key Stakeholders Faculty Technology-savvy Technophobes Willing to work with peers to implement technology Support Staff

11. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 11 Goals Easy to use Interoperability with back office standards Economically viable Flexible to meet diverse needs

12. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 12 Goals Engage constituent groups Empower them with increased access to information resources, services and communication tools Retain them by providing a more encompassing sense of membership in the WPI community

13. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 13 Conduct Needs Analysis 45 Criteria devised by committee Needs were prioritized Compare to vendor literature review

14. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 14 Instructional Media Center Cross Functional Partnerships One-stop shopping … Fastest response time … Computing & Communications Center Library Support

15. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 15 Relentless Support On-lineOn-line problem reporting system & searchable FAQ E-mail – myhelp@wpi.edumyhelp@wpi.edu Phone support Group training opportunities One-on-one training Instructional design support (individual & groups) Survey of students

16. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 16 Results

17. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 17 Results Faculty working with peers to develop the best applications for the technology Student pressure to make all courses enabled Increased access to course material Organization pilots very successful

18. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 18 Results support example Music Class example Fire Protection Engineering

19. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 19 What’s next? Event driven LDAP Authentication Web E-Mail Additional Security (SSL) Total Organization Integration Integration of alumni, prospective students & others

20. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 20 Questions? Ask Now… E-Mail myhelp@wpi.edu Preview at http://my.wpi.edu

21. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 21 Implementation Team Implementation Team Joe Kalinowski, IMC Amy Marr, Library Debbie Babineau, CCC Chris Cox, Library Sarah Walkowiak, IMC Lisa Isleb, IMC Ben Thompson, CCC Roger Donahue, CCC Troy Thompson, Library Tim Wilde, Library

22. Evolution, Revolution, or Both? 03-19-01 NERCOMP - Implementing & Supporting a Campus-wide E-Learning Culture 22 From e-Learning to e- Everything Successful integration into the teaching and learning environment 25% of courses in FY00 50% of courses in FY01 Successful integration with back-office system Student module Snap-shot mode currently