1. “To link accessible responsive transportation with community needs” I&R In The World of Community-Based Transportation Cora Potter, Service Specialist Mike Mullins, Mobility Manager

2. Who is Ride Connection… To link accessible responsive transportation with community needs.

3. Who is Ride Connection… To create independence and community connections through the gift of mobility.

4. History Started as a TriMet special program - 1986 Incorporated as Volunteer Transportation Inc. (VTI) – 1988 Changed name to Ride Connection – 1999 Who is Ride Connection…

5. Customers Older adults People with disabilities Rural general public Rural low income job seekers/wage earners Who Ride Connection Serves…

6. Centralized Information & Referral Community Transportation Services Service Partner Support Creation and Implementation of Innovative Transportation Solutions Direct Service How Ride Connection Serves…

7. Coordination and support of community transportation services. These services include: Door-to-door service Community shuttles General Public Job Access Shared vehicle program Retired vehicle program Innovative transportation solutions Client based services Community Transportation Services

8. Resource development and coordinated funding application process Contract compliance, administration, technical assistance and reporting Service Coordination Training and Staff Development Centralized call center services and scheduling support Service Partner Support

9. New service based on customer needs  Travel Coaching Assessment tool  Rideboards  Expansion of shared vehicle program  Expand neighborhood shuttles  Rider Clubs  Fare assistance program  Ride Together (Mileage Reimbursement Program) Creation and Implementation of Innovative Transportation Solutions

10. Regional transportation efficiencies  Regional Transportation Coordinating Council  Legislative work  Travel Coaching  RideWise Travel Training Coordination with LIFT and OMAP programs Creation and Implementation of Innovative Transportation Solutions

11. Travel Coaching Worklink RideWise Travel Training East County U-Ride Clark County U-Ride Direct Service

12. Coordinated comprehensive approach to enhance independent mobility Primary regional information and referral hub Travel Coaching – assessing the needs, abilities and goals of each new customer Able to coordinate transportation services with multiple programs and providers, including public transit Provides a reliable and consistent customer service experience Specialized Information and Referral

14. Travel Coaching Assessments

15. Travel Coaching Concept Specialized I&R Modeled after an existing options counseling model at Great Lynn Senior Services (GLSS) New customers calling the 503.226.0700 line are place into a queue for a travel coaching session Customers are called within 24-48 hours of the original inquiry. Most often, we’re calling them back the same day. Travel Coaches are able to frame the assessment conversation and educate customers about the whole range of transportation options Travel Coaches assess individual ability level, mobility goals, available resources, proximity to transit, as well any other barriers that might be present.

16. Travel Coaching Concept The assessment process concludes with recommendations, but the final decision rests with the customer. All information is recorded and tracked in the WiseGuide, our new web-based information management system.

17. Travel Coaching Concept

19. How we began Funding Program Development A Guide to Travel Training Shift in paradigm RideWise

20. Consumer education & fixed route familiarization Group travel training Rider clubs Ride ambassador program One-on-one travel training Ongoing support & training for agency professionals  A Guide to Travel Training  Group presentations or assistance w/group trips  In-service for teachers & staff  Pass program RideWise

21. Initial interview (Specialized I&R) - to determine ability level Barrier analysis- to determine if the route is accessible for the individual Instructional plan and goal setting - to establish goals of independence and plan for implementation Field training – a process of, modeling skills, prompting, monitoring and fading, observing and shadowing. Final evaluation – to evaluate 100% proficiency in each skill identified in the initial intake Post training follow-up – to ensure that independent travel is occurring Re-training (if applicable) – to assist in new routes or problem solve solutions to barriers in existing routes One-on-one Travel Training

22. Travel Training Intake Travel Training Consent Form / Release of Information Authorization Environmental Barrier Analysis Individualized Travel Training Plan Evaluation of Travel Skills Travel Training Final Evaluation Follow up Evaluation - 3 and 6 months Database Documentation

23. Wrap-up Q&A