1. Air Traffic Management: “A balancing act between Safety, Capacity and the Environment” Eric G.H. Kroese President and CEO Luchtverkeersleiding Nederland ATC the Netherlands Alpbach Economic Forum August 28 - 30, 2002

2. The Air Traffic Management paradox

3. We like to go on holiday twice a year.... 11:00 in Barcelona and back at 17:00

4. We like to go on holiday twice a year.... 11:00 in Barcelona and back at 17:00 More stringent noise restrictions

5. 11:00 in Barcelona and back at 17:00 We like to go on holiday twice a year.... More stringent noise restrictions Increased demands on safety

6. 11:00 in Barcelona and back at 17:00 We like to go on holiday twice a year.... More stringent noise restrictions Increased demands on safety Continuous growth of Air Traffic

7. 11:00 in Barcelona and back at 17:00 We like to go on holiday twice a year.... More stringent noise restrictions Increased demands on safety Continuous growth of Air Traffic Can’t we have a bit less noise please?

8. 11:00 in Barcelona and back at 17:00 We like to go on holiday twice a year.... More stringent noise restrictions Increased demands on safety Continuous growth of Air Traffic Can’t we have a bit less noise please? Less government A more demanding society

9. 11:00 in Barcelona and back at 17:00 We like to go on holiday twice a year.... More stringent noise restrictions Increased demands on safety Continuous growth of Air Traffic Can’t we have a bit less noise please? Less gouvernment A more demanding society And I’d like to come home safe and on time !

10. Air Traffic Management determines where airplanes fly

11. There is always an optimal runway combination... example:Amsterdam Airport Schiphol

12. for Safety... example:Amsterdam Airport Schiphol

13. for Efficiency... example:Amsterdam Airport Schiphol

14. and for the Environment example:Amsterdam Airport Schiphol

15. example:Amsterdam Airport Schiphol safety efficiency Traffic volume

16. example:Amsterdam Airport Schiphol safety efficiency environment Traffic volume

17. ATM: a human, machine, procedure complex

18. ATM: a balancing act between stakeholder interests Local communities Airports Government Industry ECAC Military EU R&D organisations ICAO Airlines Eurocontrol ATM environment efficiency safety

19. Transparent performance - safety, efficiency, environment - Local communities Airports Government Industry ECAC Military EU R&D organisations ICAO Airlines Eurocontrol ATM environment efficiency safety Service delivery Mainte nance Develop ment Through a process based organisation structure

20. Transparent choices - safety, efficiency, environment - Local communities Airports Government Industry ECAC Military EU R&D organisations ICAO Airlines Eurocontrol ATM environment efficiency safety Service delivery Mainte nance Develop ment

21. Organisation culture Quality versus costs Open Mission Own responsibility Innovative Vision Result-oriented Flexible Open Reliable Pro-active Manageable Strategy

22. Air Traffic Management goal is a well balanced, verifiable performance based on transparent choices!

23. ATM: a human, machine, procedure complex We can not rely on technology for all the answers!

24. Facilitating the balancing act FACT: There is an emerging trend to task ATM providers with noise load management around airports, forcing them to balance between conflicting Stakeholder needs; TECHNOLOGY: Technological developments do help, but are not the answer; ATM PROVIDERS: In order to cope with this challenge, ATM providers must drastically improve their organisations, processes, decision making structures, transparency and culture;

25. Facilitating the balancing act GOVERNMENTS Governments must prepare for rulemaking and oversight of providers’ performance on agreed, prioritised and quantified performance indicators on safety, efficiency and noise containment. In particular, they must lead the way into the establishment of quantitative target levels of safety and risk mitigation for ATM. STAKEHOLDERS, CUSTOMERS In order to maintain proper Stakeholder relations, ATM providers’ decisions must be open, transparent and challengeable. Performance must be contractible, predictable, and negotiable, and all within a clear framework of law.

26. Air Traffic Management: “A balancing act between Safety, Capacity and the Environment” Eric G.H. Kroese President and CEO Luchtverkeersleiding Nederland ATC the Netherlands Alpbach Economic Forum August 28 - 30, 2002

27. ATM and the Government Government ATM super vision ownership accountability

28. Management Information SystemEffect Reports Performance IndicatorsModels Definition Framework =() 0 T Safety, efficiency, environment: Management Information framework

29. Management Information System

30. Models and methodologies

31. Effect Reports and ATM System development 20022005 20042003