1. Volunteer, Work & Learn Brochure Training 2011/2012 Short session (45 minutes)Global Land Product05/10/2011

2. 05/10/11Volunteer, Work & Learn Brochure Training2 Contents Introduction Global Map Volunteering Language Learn A Skill Work & Travel Summary

3. 05/10/11Volunteer, Work & Learn Brochure Training3 Our World

4. 05/10/11Volunteer, Work & Learn Brochure Training4 Volunteering Fast facts, brochure layout & suppliers What you need to know about our volunteering products

5. 05/10/11Volunteer, Work & Learn Brochure Training5 Why pay to volunteer? How you can convince customers to volunteer Take the time to read trip reports & blogs from our staff who’ve experienced it Keeping you safe wherever you are in the world Some projects offer meal inclusions 24/7 support from volunteer partners Donations to the project is included in the price you pay Your time and money invested will make a sustainable difference The projects need material, equipment, personnel & training

6. 05/10/11Volunteer, Work & Learn Brochure Training6 Fast Facts: Volunteering 2 nd edition volunteering brochure What do we need to know? 90 projects world wide 33 countries spanning 5 continents Volunteer or Voluntour option Bookable in STAy, Sherpa & B2Bs 20 – 26% commission Duration 4 days – 6 months 136,000 copies for 2012 24/7 local support Different type of accommodation Different types of projects Internship options 17 suppliers

7. Fairly self explanatory – duration of project Type of trip – Volunteer/Volunt our Work logo illustrates what type of work is involved An brief overview of the programme and what to expect Some of the best bits! Project unique selling points Upselling couldn’t be easier with ‘Extend Your Stay’ options included on most pages Trip code – important! Generally 2 codes: 1 for the main project and 1 for extend your stay See this Planeterra symbol? Project is bookable in Sherpa Understand the bigger picture… The nitty gritty. Be familiar with the detail before booking Lead in price based on illustrated duration. Don’t forget to check out the Inclusions Box for ‘Extra Weeks’

8. 05/10/11Volunteer, Work & Learn Brochure Training8 “Any fears I had evaporated as one girl took my arm and despite language barriers showed me around her world.” - Helen Lester, STA Travel Brighton United Kingdom Kenya Teaching & Safari

9. 05/10/11Volunteer, Work & Learn Brochure Training9 Project Brazil “He opened our eyes to the Favelan reality and bridged the gap for our language and culture barrier.” – Courtney Drake, STA Travel Pacific Beach U.S.A

10. 05/10/11Volunteer, Work & Learn Brochure Training10 Thai Elephant Conservation “There are many people at the project that were all very inspiring and all doing their bit to make a difference.” – Rebecca Noble, STA Travel Queen St New Zealand

11. 05/10/11Volunteer, Work & Learn Brochure Training11 Fast facts, brochure layout, suppliers What you need to know about our language programmes

12. 05/10/11Volunteer, Work & Learn Brochure Training12 Learning the basic language will help you travel around so why not suggest it Broaden your travel experience Immerse yourself in new cultures Practice makes perfect and do it while travelling Discover a whole new world Make new friends and stay with local families Languages can boost your CV

13. 05/10/11Volunteer, Work & Learn Brochure Training13 Spanish, Portuguese, French, Italian, German, Thai, Hindi, Chinese & Japanese 30+ courses 9 languages 1 supplier – Globo Study 1 place to book Bookable through B2B site 15% commission Standard course option Intensive course option Durations from 1 to 48 weeks Minimum age is 18 years old 15% commission Choose from home stay or apartment

14. Lead in price relates to min programme duration – see Price Box for additional weeks Some of the best bits! The programmes unique selling points All the nitty gritty to do with eligibility, durations, board basis and more Various language course durations, standards/level s, combinations and basis of accomm An brief overview of the programme and what to expect An overview of the language school, facilities and location A break down of course inclusions Accommodation package options and what to expect

15. 05/10/11Volunteer, Work & Learn Brochure Training15 What are their criteria’s for schools? Our new preferred language supplier have over 200 schools across 20 countries Motivating & activating tuition Highly qualified teachers Dynamic teaching staff Limit number of students per class Good nationality mix Different accommodation options Welcoming & friendly staff Broad & interesting programmes Modern facilities Central locations 15% commission to STA Travel Beginner or intensive courses

16. 05/10/11Volunteer, Work & Learn Brochure Training16 Fast facts, brochure layout, suppliers What you need to know about our learn a skill products

17. 05/10/11Volunteer, Work & Learn Brochure Training17 From watery depths to dry terrain There are a raft of adrenaline pumping products Build confidence whilst being fun Gives you a new perspective on life Character building Strengthens your employability Test your physical and mental capabilities Grow your knowledge and expertise

18. 05/10/11Volunteer, Work & Learn Brochure Training18 All Learn A Skill products are bookable in STAy Look out for the ‘CERTIFICATION’ logo 20 programmes 17+ suppliers Spanning 8 countries Commission vary from 15 – 30% Some programs results in accreditation Bookable through STAy Possible onward employment options

19. An brief overview of the programme and what to expect The programme’s best bits! Its unique selling points Where the programme is based/starts from and a summary of what’s included Product Code = important! Code will be searchable through 1Source (April 2012) Illustrating his programme, once completed, offers certification Lead in price for all programme options Break it down. Keen to know what skills you’ll pick up during the course of the programme? Individual programme price

20. 05/10/11Volunteer, Work & Learn Brochure Training20 Suppliers: Learn A Skill cont. SupplierSkill CategoryDeparture Point Saltycrax BackpackersLearn to dive and kitesurfCape Town> Blaawberg Davy Jones' Locker Co. LtdLearn to diveKoh Tao Master DiversLearn to diveKoh Tao Prodive CairnsLearn to diveCairns Awesome AdventuresLearn to diveFiji Mojo Surf NZLearn to surfAuckland Island Vibe HostelsLearn to surfJeffrey’s Bay> Garden Route Mojo Surf AULearn to surf & learn to be a surf instructorSydney Jillaroo Jackaroo AustraliaLearn to be a Jillaroo/JackarooSydney Ecuador Kite SurfLearn to kite surfManta SurtrekLearn to be a ChagraQuito Milhouse HostelLearn to danceBuenos Aires Urban Adventures ThailandLearn to cookChiang Mai Indian HolidaysLearn to cookDelhi > Jaipur NZONELearn to skydiveQueenstown Explore WhitsundaysLearn to sailWhitsundays Kwantu Private Game ReserveLearn to be a game rangerPort Elizabeth > Kwantu

21. 05/10/11Volunteer, Work & Learn Brochure Training21 Fast facts, brochure layout & suppliers What you need to know about our Work & Travel products

22. 05/10/11Volunteer, Work & Learn Brochure Training22 Travel the world and push your limits Learn more about Work & Travel products to help your customer work abroad Programmes offer much more than just a tourist experience Working abroad funds further travel Opportunity to work alongside locals International experience looks fantastic on a CV Learn new cultures and live day-to-day in another country Earn a living whilst overseas

23. 05/10/11Volunteer, Work & Learn Brochure Training23 Products will differ in each division so check your brochure! 50+ programmes 10+ suppliers Spanning 12+ countries Commission vary from £/$/50 – US$500 And commission from 20 – 28% 24/7 support in home/host country Bookable through STAy and B2Bs Some programmes offer visa assistance Group flight options Differing age restrictions Some require specific experience Some programmes require skill sets

24. An brief overview of the programme and what to expect The programme’s best bits! Its unique selling points Fairly important! Restrictions range from age, nationality, skill set, qualification and language Take note! Departures range from days of the week to date, months and even seasons Product Code = important! Code will be searchable through 1Source (April 2012) Understand the bigger picture. Many programmes involve multiple steps within the application process Break it down. Keen to know how life pre and during the programme works day by day? A large part of Work & Travel is all about potential earnings! Duration – min & max

25. 05/10/11Volunteer, Work & Learn Brochure Training25

26. 05/10/11Volunteer, Work & Learn Brochure Training26 Summary Volunteer, Work & Learn brochure What do you now know? 136,000 copies distributed globally 180+ life changing trips 90 volunteering projects 20+ language programs 20 learn a new skill products 50+ Work & Travel products

27. End short version of brochure training Contact Hien Tran ht1@statravelgroup.com Kate Walker kw@statravelgroup.com