1. Maximo Asset Management (SaaS) 7.5.1

2. The SaaS Model Integration Pre-packaged 2
Software as a Service (SaaS) is a software delivery model, in which software function is delivered over the internet, managed by a vendor, and paid for on a subscription basis.
Perpetual License Model
Maximo Software as a Service
Customer makes buying decisions and is integrator and maintainer of all components of the IT value stack
Customer makes application buying decisions. Provider makes decisions on components of the IT value stack
Services
Services
Application
Application
Middleware
Middleware
Integration
Operating System
Operating System
Pre-packaged
Servers, Storage
Servers, Storage
Network Infrastructure
Network Infrastructure
Provider supports multiple application codes, multiple application versions or a customized code for each customer.
Customer must support entire stack
One-to-many model to all contracted customers
Pay-for-use or subscription model
Customer can typically redirect resources for DB, system, and network admins to other projects 2 2

3. SaaS May Be An Attractive Model for Many Organizations
(Hosted, subscription)
Traditional
(On-prem, perpetual)
OPEX vs. CAPEX
Operational Expense
Capital Expense
Cost Predictability
Higher
Lower
Skill/Staffing Requirements
Maintenance Costs
Included in subscription
15-30% of license cost per year
Upgrades and patches
Included – stay current
Customer responsibility, cost
Support and infrastructure
Included – focus on business
Customizations
Preserved
May hinder upgrades
SaaS Can Offer Flatter, More Predictable Costs
License (CAPEX) and implementation
Upgrades
Maintenance, support staffing, and infrastructure
Low initial -- OPEX
Low, predictable yearly costs

4. What we’re seeing in the market…
Trends
Increasing Prospective client queries, RFP’s (globally, across industries)
Existing Client’s asking about SaaS
Customers looking for a solution with low entry cost – transferring the “capital expense” to “operating expense” that a monthly SaaS subscription brings
Also looking to reduce internal IT costs

5. Maximo SaaS - What’s Included/What’s Not?

6. What’s included with Maximo SaaS?
Core Maximo Asset Management
Includes Maximo Everyplace (part of platform, no charge)
Contains IT asset management functions (supports OT use cases)
Users can track the IT aspects of their enterprise assets (software, bios, firmware, etc.)
Uses SCCD UI Skin (look, feel, left-hand nav bar, etc.)
Maximo Scheduler - only add-on product available
No Industry Solutions or other add-on products available
Delivered on IBM SoftLayer cloud infrastructure
Provisioned as single tenant instances
Subscription based license model
Per user/per month/minimum 1 year contract
Implementation Services – separate statement of work (bp, gbs)
Configurations (app designer, db config, automation scripts, workflows)
No custom coding (java)

7. Maximo Solutions
Core Solutions
Stand-alone solutions for asset, facility and real estate management.
Everyplace
Maximo Asset Management
Maximo Asset Management Essentials
Maximo SaaS, includes Maximo,Everyplace (free) – with optional Scheduler as an add-on
We’re evaluating future releases with Industry Solutions and additional add-on’s
Industry Solutions
Industry-specific capabilities for the unique requirements of asset-intensive industries.
Cal
Cal
Spatial
HS&E
Maximo for Transportation
Maximo for Life Sciences
Maximo for Nuclear
Maximo for Utilities
Maximo for Oil & Gas
Add-on Solutions
Additional options, used with core or industry solutions, provide deeper functionality for specific needs.
Maximo Scheduler
Maximo Linear Asset Manager
Maximo Archiving
Maximo Calibration
Maximo Adapter for SAP
Maximo Health, Safety &
Environment Mgr
Maximo Asset Configuration Manager
Maximo Service Provider
Maximo Spatial
Maximo Adapter for Oracle
Mobile Solutions
Maximo Mobile
Maximo Everyplace
Maximo Anywhere

8. Maximo SaaS will Be in SoftLayer Data Centers
Hosted in state-of- the-art IBM SoftLayer data centers
Active Data Centers
United States
Dallas
Houston
San Jose
Seattle
Washington
Amsterdam
Singapore
Points of Presence accelerate performance and appear to be local
Note: Point of Presence is a physical location that houses servers and communication equipment to provide access points to the internet

9. What is Included and Not Included in Maximo SaaS Offering?
Included in Standard Offering
Not Included in Standard Offering
Included in Standard Offering:
One production instance
One non-production instance (if required)*
Maximo Everyplace
VPN, LDAP, and for integrations to other tools and systems (if required)
Daily backups of data and configurations
Systems admin., patching, maintenance
Access to current release function
99.8% Availability Service Level Objective
99.8% Availability SLA (no charge)*
24 X 7 support for Sev 1 / Forum support for Sev 2-4
Optional in Standard Offering:
Additional non-production instances
Expansion of non-production instances
Requires Separate Services Contract (SOW):
Implementation services
Application/Workflows configuration
VPN configuration
LDAP configuration
Integrations
Data transformation and migration
Application administration services
Managing users, security groups, etc.
Managed services (BP’s, GBS/GTS)
Release Upgrade (under review)
Requires L0 Approval or Special Bid:
Deployments over 600 concurrent users or under 30 named/10 concurrent users (L0)
Availability SLA > 99.8%
Other non-standard hosting or support requirements or terms of use
*These items are no additional charge, but must be selected in PPA

10. DevOps: Roles and Responsibilities
24 x 7 Incident Management
Manage and Resolve Tickets
Problem Management
Manage and Resolve Recurring Problems
Server Services (OS/VM)
Compliance, Health Checks and Patching
Security Compliance
ITCS 104 and Middleware
Database Services
Managing HADR, Backup, Performance
Application Services
Managing app server/web server (Applying IFIX)
Customer Provisioning
Off-boarding
Others
Change Management
Continuous Delivery and Automated Provisioning
Customer Support Representative (CSR)
Initial contact
Reviews tickets
determines if environment
or if Application specific
Routes to appropriate team 10 10

11. Maximo Asset Management (SaaS)
Updated xx-xx-12
Maximo Asset Management (SaaS)
The industry leading asset management solution, now available as a SaaS offering
NEW
What’s New ?
Full capabilities of Maximo available as a subscription based delivery model
Includes Maximo and mobile access using Maximo Everyplace
Proactively plan, schedule & forecast work, with Maximo Scheduler
Hosted by IBM using the SoftLayer Cloud infrastructure
Key Differentiators
Collect, consolidate and analyze essential information on all types of assets including the IT elements of operating assets
Improve operations through better asset availability, reliability and asset utilization
Unify processes for wide-ranging asset management functions across multiple sites
Maximo
“Maximo solutions are well proven in the industry, as they have had the leading overall market share in their class for the past six years.”
-- Ralph Rio, Research Director, ARC Advisory Group, EAM
SPEAKER NOTES PRESENTERS may want to delete speaker notes prior to presenting to clients/external audience
Offering Name:
Offering Description:
Target Market/Industries
What is New News?
Client Needs Addressed:
bullet
Value Proposition: (Describe how the offering helps the consumer improve operations, deliver/access new capabilities, increase revenues/profits, perform roles more efficiently, perform functions previously not possible )
Key Benefits: (for Launch Theme)
Competitors & Differentiation: (List appropriate competitors and key differentiation from IBM vs. Competitors)
Sparklers: (Measurable or significant performance/capability facts or proof points)
Client Benefits
Reduced cost, eliminating Capital expense for Operation expense
Eliminate internal IT costs
Support for all asset classes, including operation technology

12. Using IBM Service Engage

13. Maximo (SaaS) Solution – digital engagement
Introduction
Value Points
Videos
Screen Shots
Blogs
Customer Testimonials
Twitter Streams
How to Buy
Get Help (online chat)
Additional Resources
Simple, visual, dynamic
Key messages spotlighted, autoplay
Successes logos prominent
Major “buttons” for actions
Appraise
Identify
Explore
Select
Deliver
Use

14. IBM Service Engage -- http://serviceengage.ng.bluemix.net
Clicking on “Learn More” provides access to an overview (and video), screenshots, videos (demos), details and links to additional information

15. Sample Screen shots

16. Links to Additional Information
Whitepapers
Analysts
Case Studies

17. Maximo SaaS Licensing Model
Simplified SaaS licensing model
Increased user type flexibility (casual, occasional, light-use, end users)
Aligns with SCCD license model
The SaaS version will have the following user license types:
Authorized User – a standard “full user” where each user is named
Concurrent User – “full user” entitlement that sets the number of people who can be accessing the system at any given time
Self Service Users – free, just like on-prem. No entitlement required, allows create/view of SSR and Desktop Req’s

18. Thank you…
Questions?

19. Back Up

20. Maximo SaaS product Maximo SaaS built on GA product releases
SmartCloud Control Desk 7.5.2
Maximo Scheduler 7.5.2
Tpae
Maximo SaaS is a pre-built set of images provisioned into SoftLayer Cloud infrastructure
WebSphere 7.0.x (with appropriate Fix Pack)
DB2 9.7 (with appropriate Fix Pack)
RedHat Linux 6.0 operating system
DevOps configures the connectivity between Maximo and database
Maximo SaaS image built from initial SCCD base image
Maximo SaaS image receives additional changes

21. Maximo SaaS applications
Maximo EAM applications exposed through new SaaS license key
No new applications created for Maximo SaaS
Applications fall into two categories:
Traditional EAM apps
IT Asset Management apps
CCMDB or Service Desk / Service Catalog applications are not licensed
No CIs or CI-related applications
No Incident / Problem / Change / Release applications
No Service Catalog / Service Offerings applications
Utility applications included from SCCD
Quick Configure application (initial configuration and data import)
ISM Content Installer (importing content packs) 21

22. Tpae base capabilities
All web-based tooling available to customer
Workflow Designer
Escalations
Application Designer
Database Configuration
Automation Scripting
Migration Manager
capabilities
Outbound notifications (relies upon pre-configured sendMail utility in the Linux OS)
Inbound processing – change request to DevOps (set up mail account)
Reporting
BIRT reports imported through Report Administration application

23. Application changes
Several application presentations modified for Maximo SaaS
Hiding fields linked to un-licensed applications
Example: CI, SLA
Hiding Select Action menus linked to un-licensed apps
Example: Service Desk Remote Diagnostics Agent
Global Data Restrictions to hide application data tied to un-licensed apps
Example: CI relationship definitions in Relationships app
Other application changes
Subset of system properties are read-only
Prevents inadvertent modifications that would break the product environment
DevOps can turn off the security restriction and edit the properties

24. Limitations / Restrictions
All communications are over HTTPS
No access to the product environments server-side file systems
In general, Change Request or Ticket should be submitted to DevOps for activities tied to file systems
Attached documents configuration
Application deployment descriptor changes
Log file access
No command-line utilities (Example: importreports, configdb, maxinst)
Integration Framework
Outbound file export through External Systems ends up on server-side
Workaround: Utilize application export-import functionality
Axis-based web services deployment only
OSLC interactions
Client should be on the same VPN (configuration by DevOps required)

25. Help and InfoCenter Dedicated Maximo SaaS InfoCenter
Targeted at SaaS customers and implementers
Eliminates irrelevant topics such as installation
Matches the solution footprint
Enables IBM to collect customer feedback on topics and content
Help topics pre-load and pre-configured in Maximo SaaS instances
Additional customer-facing documents:
Welcome Guide – PDF format
Sent to customer via during onboarding

26. Administrator/Manager
Maximo Asset Management - SaaS Security (Hosted on the IBM Cloud)
Each client implemented in a private VLAN in IBM SoftLayer
Access of end users and process users via a secured SSL (HTTPS) connection
Firewalls for secure access & isolation; Isolation of WAS and DB VMs using IPSEC firewall
Host Intrusion Detection to identify and eliminate any DoS attacks
Physical security includes 24 hour surveillance, perimeter security
All data centers are IBM owned and operated, and all staff are IBM employees
Received IBM Inter-Enterprise Security (IES) approval
Self Service Users
Internet
IBM SmartCloud
HTTPS Session
End Users
Role-based IT Staff:
Supervisors
Planners/Schedulers
Technicians
Purchase/Inventory
Maximo - SaaS
Administrator/Manager
Firewall 26 26 26