1. Footwear Info Pack

2. Shoe Glossary: Silhouettes Sandal:An open type of footwear where the shoe is held to the foot with strips of leather or fabric leaving most of the foot exposed Pump:A medium to high heel dress shoe with no fastenings D’orsay (“door-say”):A style of pump featuring one or both sides cut out Peep-toe pump:A pump with an open toe Mary-Jane: Shoe characterized by a strap across the instep Slingback: A shoe held to the foot with a strap at the back. Strap is typically elasticized or buckled for comfort and adjustment Platform:Style of shoe featuring a thicker sole at the front, heel is typically high to accommodate higher sole Moccasin/Driver:A casual slip-on shoe in which the bottom is a single piece of leather, stitched around a “last” Ballet Flat: A round toe flat resembling a ballerina slipper Demi Boot/Bootie:A style of boot in which the shaft is generally no taller than the anklebone Boot: Footwear that extends to the height of the anklebone and above. May extend as high as the thigh. Oxford:A low shoe laced over the instep

3. Shoe Glossary: Materials Calfskin: leather created from skin of very young cows, typically supple and soft Vacchetta: leather tanned using vegetable dyes for a matte finish leaving a more weathered, casual look Nappa: a full grain leather made from kid-, lamb- or sheep- skin by tanning with salts, noted for softness and durability, typically used for high- quality leather products Patent Leather: leather that has been given a high gloss finish Crinkled Patent: leather that has been given a high gloss finish and is uneven by virtue of having wrinkles, waves or ripples Faux Snake: leather embossed/finished to have the appearance of snake skin. Suede: leather with a soft napped surface Hair Calf: leather with a mat velvety nap that is designed to look unfinished or raw, maintains calf hide’s soft, furry texture Shearling: lambskin or sheepskin with its wool still attached Hardware: metal adornment on the shoe, i.e. buckle, studs, plaques

4. SHAFT COUNTER HEEL TOE BOX BALL ANATOMY OF A SHOE

5. Shoe Glossary: Anatomy of a Shoe Upper: The upper part of the shoe, not including the sole Sole: The bottom part of the shoe, not including the heel Insole: A lining that runs the full length of the inside of the shoe Outsole: The bottom outer sole of the shoe Heel: The raised component under the rear of the shoe. Last: A metal, wooden or plastic form used to create the shape of a shoe Ball: The bottom part of the shoe underneath the circumference of the front of the foot Shank: Part of the shoe that runs between the heel and the outsole, and sits under the arch of the foot. The shank supports the foot and helps give a shoe its structure Toe Box: Part of a shoe that covers and protects the toes Vamp: The front part of a shoe upper that covers the toes and part of the foot Sock Lining: The innersole in the interior of the shoe that the foot rests on Heel Seat: Part of shoe directly below where the foot rests, where the sole and heel are joined together Counter: Rear portion of a shoe, covering the heel and sides Gore: An elastic panel stitched into either side of a shoe’s vamp

6. Heel Height Definitions Flat: Shoes with a very low (0-25mm) heel or no heel Mid Heel: Shoes with a heel height of 30-75mm (1-2 inches) High Heel: Shoes with a heel height of 80-85mm (3 inch) Extra High Heel: Shoes with a heel height of 90mm and above (4+ inches) Note: Heel height is measured on a vertical line at breast of the heel, heel height is measured in 1/8 increments Heel Types Wedge Heel: A one-piece sole that is shaped like a wedge Stacked Heel: A heel that has horizontal lines, indicating that is made up of stacked layers of leather, or a heel with that appearance Stiletto: A high, tapered, narrow heel, also called a “spike heel” Kitten Heel: A type of heel that is set forward, usually low in height

7. How to Judge Proper Fit 1.Sizes vary among shoe brands. 2.Measure both feet and fit to the larger foot. 3.Remember that feet are largest at the end of the day. 4.Have customer stand during fitting process to check that there is adequate space (3/8” to ½”) for her longest toe at the end of each shoe 5.The heel should fit comfortably in the shoe with a minimal amount of slipping. 6.Have customer walk around in shoes to make sure they fit and feel right.

8. How to Care for Footwear To protect and extend the life of your footwear there are four steps to follow: 1.- Clean 2.- Condition 3.- Polish 4.- Preserve Smooth Leathers - In the order of importance - Clean, Polish, Condition and Protect. Select only smooth leather products, wear gloves and work in a ventilated area. Suede and Nubuck - Preventive maintenance is the key. After purchasing suede or nubuck footwear, apply a protectant. Gently brush suede and nubuck to remove loose dirt and restore nap on a regular basis. Most products can be found at general stores or shoe repair shops. You can clean and polish your own shoes or any shoe repair will be happy to clean, polish and condition your shoes for a price. For more detailed information and instruction on the shoe care process, please go to About.com and search Shoes.