1. Nonverbal Business Communication For My Friends in BSAD 101 By Thomas Hilton

2. Topics Importance Visual Communication Aural Communication Tactile Communication Other Channels of Nonverbal Communication Some Concluding Thoughts

3. Importance Always more believable than verbal Estimated proportion of credibility –10%Verbal –90%Nonverbal “You never get a second chance to make a first impression” Culturally Dependent Try it!

4. Visual Communication Facial Expressions Arm and Hand Movements Posture Props

5. Visual Communication Facial Expressions Face –Direction –Mood Eyes –Contact –Direction

6. Visual Communication Arm & Hand Movements Closed Open Choppy Smooth Lots Little

7. Visual Communication Posture/Position Lower/higher Straight/bent Near/far

8. Visual Communication Props: Men’s Clothing Coat Shirt Tie Trousers Belt Socks Shoes Jewelry

9. Visual Communication Props: Women's Clothing Freer Feminine, not sexy Analogous to men's Not boyish Rule of 14

10. Visual Communication Props: Furniture Barrier Crutch Home base

11. Aural Communication Voice Volume Voice Tone Other

12. Tactile Communication Person-to-Person Personal Space Force of Touch Location of Touch The Handshake Other Cultures

13. Environmental Communication Barriers Distractions Luxuries Lighting

14. Concluding Thoughts Nonverbal Communication… Impacts Credibility Connotes Membership Connotes Intention Impact is Inevitable So Manage It!