1. Analyzing the future of ECM Alan Pelz-Sharpe – Research Director

2.  Unique combination of research, analysis & data  Published syndicated research on emerging markets  Daily qualitative & quantitative insight  Analyst advisory, support  Go-to-market support  Global events

3.  Founded in 1999  Owner operated  200+ staff globally  1000+ client organizations served  Syndicated research, professional services, advisory, affiliation, events  Users, vendors, financiers, service firms  Globally available, local focus  2 Client-facing Operating Units

4. About Me Analyst in the Information Management space for over 25 years. Formerly Partner at Real Story Group & VP at Ovum & Consulting Director for Wipro. Currently Research Director for Content Management & Collaboration at the 451Group. Based in London – but research and work extensively in the US…. My research world is: DAM, Content Management, Enterprise Search, Collaboration etc…… My “other” world is: photography & film

5. Agenda The current ECM market is fracturing and dividing – where does this leave customers and sellers alike? How will the emergence of cloud based file sharing application impact the industry? Is the Social Workplace a reality or dream? What impact will SharePoint 15 have on the industry? Who are the key suppliers to watch in the coming years?

6. Where are we now?

8. Pro’s Super Fast Super Connected Access to everything Mobile ✔ Con’s Distracting Noisy Overwhelming Chaotic ✗

9. How it is supposed to be

10. Semi Structured Ad-hoc (Collaboration) Semi Structured Ad-hoc (Collaboration) Structured Business Processes & Transactions Structured Business Processes & Transactions Un-Structured Interactions (Social) Un-Structured Interactions (Social) Online Order Processing Invoice Processing Project Collaboration Customer Complaints Website Browsing Internal IM/Chat EXTERNAL INTERNAL

12. Some of the players

13. Overcoming the Challenge: Taking the First Steps

14. How it is supposed to be

15. Mobile

16. Social Enterprise External Internal ?

17. Cloud

18. Analytics & “Big Data”

19. Enteprise Intelligence Layer (Analytics) Capture Manage Distribute & Access Distribute & Access Retain & Dispose Process Read Tag Route Analyze Classify Discover

20. Digital Blackholes

21. Future Perspectives Sellers Cloud Mobile Subscriptions Social Collaboration Data Ownership Big Data Backup Buyers Automating processes Reducing costs Customer insight Asset Leverage Less Data Self-Service Increased accuracy Archiving

22. “consumerization….” Anything, Anywhere, Anytime

23. 23 WWW.ECM3.ORG- or MIKE2.0

24. Thank you. Questions? Comments? Twitter: alanpelzsharpe alan.pelzsharpe@451research.com