1. Application Architecture
TeleCanor Integrated Communications (TIC) platform

2. Content 1. Telephony Integration 2. Web Access 3. Email & Networking
4. Unified Messaging
5. CTI – Desktop Connectivity
6. Other Modules
Administration
LDAP
7. Complete Architecture

3. 1. Telephony Integration
Voice Server Architecture
PBX
1. Intel
Voice
Server
2. TAPI / Mitai / SIP
3. Intel / Eicon
Serial Integration
SMDI / MCI
EEAM
1. Analog / Digital Integration
2. IP Integration
3. T1/E1/ISDN Interface
EEAM –Enterprise Edition Access Manager
Sybase - DB
Speech Services
ASR / TTS

4. Voice Server Architecture
2. Web Access
WEB Client
Voice Server Architecture
Web Client
Internet
WAP Client
Internet Information
Services
SRM
WAP Client
Web Reports
Web Client - http & https
WAP Client
SRM – Service Recovery Management.
EEAM –Enterprise Edition Access Manager
Sybase - DB
EEAM

5. Voice Server Architecture
3. & Networking
Voice Server Architecture
VPIM
3. VPIM Client
1. POP3 / IMAP
Internet
VPIM – Voice Profile for Internet Mail
EEAM –Enterprise Edition Access Manager
EEAM
Sybase - DB
POP3
IMAP4
2. SMS / MMS / SMTP

6. 4. Unified Messaging Voice Server Architecture MS Exchange IMAP4
IMAP TSE – Transparent Storage Engine
EEAM –Enterprise Edition Access Manager
IMAP TSE
Gateway
EEAM
Sybase - DB
IMAP4
To any Server
Contacts Synchronization
IMAP4 Synchronization and web services
Message and Call Logging
MAPI

7. 5. CTI – Desktop Connectivity
Voice Server Architecture
UMST – Unified Messaging System Tasks
EEAM –Enterprise Edition Access Manager
TIC Mobile
TIC Client Manager
EEAM
Sybase - DB
UMST
Client PC or Devices
IP Dialer – Outlook
Extension – MS Fax agent

8. Voice Server Architecture
6. Other Modules
Voice Server Architecture
MMC / Snap In
Administration
System
Administrator PC
EEAM
LDAP
Sybase - DB
Active Directory
LDAP Server
MMC – Microsoft Management Console
LDAP – Lightweight Directory Access Protocol
EEAM –Enterprise Edition Access Manager

9. 7. Complete Architecture
Sybase - DB
UMST
IMAP TSE
Getaway
Internet
Server
Speech
Services
PBX Interface
Intel/IP/TAPI
PBX
Web
Applications
IIS
LDAP
TIC Mobile
PDC
MMC
Snap In
TIC Client
Manager
Remote
Administration
Voice
Server
POP3
IMAP4
VPIM
EEAM

10. Esna’s UC Server Software
Middleware at the core of all enterprise communications
Single platform for voice, mobility, messaging, and presence
Directs communications based on established workflows and policies
Proven integration with diverse enterprise telephony systems
Proven integration with major platforms
Proven integration with enterprise databases
Adds substantial value to business applications
Simplifies management of communication infrastructure for IT professionals

11. Unified Communications Salesforce.com, Frontrange, ACT
Architecture
GroupWare
Solutions
User
Access
MS Exchange
2000/2003/2007
Lotus Dominos
Novell GroupWise
Google Apps
ZIMBRA
IMAP servers
POP3
IMAP
WIFI
SIP
DTMF
Speech
HTTP
HTTPS
XML
VXML
SIP
SOA
IMAP
TIC services
Enterprise
portals
BEA EIP
MS Sharepoint
IBM WebSphere
Universal access
Gateway to content
Business
Applications
Microsoft CRM, Oracle
Salesforce.com, Frontrange, ACT
SAP, Netsuite
Binnacle
Browser

12. UC Server Architecture Overview (continued)
TIC Services
Windows Desktop
LDAP Active Directory
Database (Sybase)
Outlook, Lotus Notes, GroupWise
Mail Server: Exchange, Dominos, GroupWise, IMAP
Database Access Component (EEAM)
License Manager
Mobile Device: J2ME, BlackBerry, Windows
Client Gateway Services (UMST)
SMTP Server/IMAP POP 3 Access
Directory Gateway Services (LDAP)
Mail Server Gateway Services (TSE)
Web Gateway Services: HTML, WML, IMAP, POP
Admin Tool
Reporting Tool
Utility Services
SMS Connector
CRM, Other DB: Salesforce, SQL Server, Custom Access
Client DB, CRM
Voice Server, FAX Server, IVR Engine
WWW
Telephony Gateway Component (EEVoice) Voice, Fax, CTI Services
WAP
Speech Services: Nuance ASR/TTS
CTI Services: CSTA/MITAI/TAPI/SIP
IMAP/POP
IP Access: SIP/TAPI/MITAI/VTI
TDM Access: Dialogic/Eicon
Live Communication Server
Desk Phone XML
IP PBX: SIP/3Com/Avaya
IP Access: SIP/TAPI/MITAI/VTI
PBX CTI Stream:
SIP-CSTA/ TAPI/CSTA/MITAI
Client Applications
Back Office Applications
Telephony Infrastructure

13. TIC Server Architecture Overview
Highly modular solution
TIC services can be enabled / disabled individually
Easy to customize based on customer needs
Deployable on a single server or on a cluster of servers
Primary Server Components
Communication system abstractions (wrappers)
TIC engines / services
Relational databases
Technical libraries
Unparalleled Interoperability
More than 100 different PBXs from all major vendors: Cisco, Nortel, Alcatel, Siemens, Avaya, NEC, 3com, etc.
Integrated IP telephony support: SIP, TAPI, CSTA, SIP-CSTA
Out of the box connectors to enterprise applications: Salesforce.com. MS CRM, MS Outlook, Goldmine, Act, etc.
All major platforms: Microsoft, IBM, Novell, any IMAP-compliant platform
Databases: Sybase, MS SQL, MySQL, Oracle, any other SQL database
3rd party technology: ASR, TTS, Fax

14. Application Architecture
TeleCanor Integrated Communications platform