1. ROI IT Value Chain Operating model for the new style of IT
Designed for leveraging technology and paradigm shifts
Leveraging business value chain success
Where integrated IT value streams deliver higher value than silos
Plan
Build
Deliver
Run
Value streams
Efficiency
&
Agility
Finance & assets
Intelligence & reporting
Resource & project
Governance, risk and compliance
Sourcing & vendor
Requirement to Deploy
Detect to Correct
Strategy to Portfolio
Request to Fulfill
IT Value Chain
Plan
Build
Deliver
Run
Reference Architecture
Support activities
define your strategy to balance and broker your portfolio
prioritize every requirement to build/source the best services and deploy them
handle each request by streamlining the process to fulfill it
proactively detect issues and to correct them before impacting users
End-to-end integrated reference architecture
Security management
Automation orchestration & cloud
Business service management
Portfolio management
Application lifecycle management
Application mobilization
IT service management
Returning value
Why start the value chain journey today?
Strategic
Thought leadership for IT innovation
Transform to the New style of IT
A value chain & reference architecture for IT
ROI
Cost
Value
Created by enterprise customers, partners, vendors
Open Group IT4IT™ Forum members include: HP, IBM, Microsoft, Shell, Achmea, AT&T, Munich Re, PwC, Atos, Accenture, CapGemini, ExxonMobil, BP, Philips, Raytheon
Credible
Insightful
Gain value with better decision data
Optimized
Unleash IT innovation across a prescriptive IT value chain
Roadmap with predictable time to value
Prescriptive integration across the IT value chain
Ask your HP sales rep how to get started with an IT Value Chain Discovery workshop or HP IT Mgmt Transformation Experience workshop
Practical
Collaborative
Faster delivery with cross-domain agility
IT4IT™ is a trademark of The Open Group

2. Predictability, traceability and repeatability
IT4IT™ Reference Architecture
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
Best practices blueprint
Operating model context
Guidance
Plan Build Deliver Run
V2.0 Snapshot developed by The Open Group IT4IT™ Forum
Predictability, traceability and repeatability
Canonical
Defined data-driven service model
Lifecycle artifacts integration
Conceptual Logical Physical
Standardized integration
Independent of process model
Open
ITIL, COBIT, eTOM …
IT4IT™ is a trademark of The Open Group

3. Strategy to Portfolio An IT4IT™ value stream
Service Portfolio
Demand
Selection
Manage your IT portfolio and investments to drive business innovation
Next wave
Value streams
Efficiency
&
Agility
Finance & assets
Intelligence & reporting
Resource & project
Governance, risk and compliance
Sourcing & vendor
Requirement to Deploy
Detect to Correct
Strategy to Portfolio
Request to Fulfill
IT Value Chain
Plan
Build
Deliver
Run
Reference Architecture
Support activities
4 quarterly rolling planning/ bi- weekly CEO review
Business innovation & reliability become table stakes
New user end points and edges of process
Agile teams, multi- sourced, flexible skills
20:80 KTLO to innovation
Sourcing & brokering
Risk & security
Customer impact (loyalty, revenue)
Top-down goals
KPI monitored via aggregated measures
Real-time, automated, integrated
Key activities
Define objectives
Align business and IT roadmaps
Set up standards and policies
Enterprise architecture
Service portfolio rationalization
Create service blueprint and roadmap
Consolidate demand
Analyze priority, urgency, and impact
Create new or tag existing demand
Business value, risk, costs, benefits & resources
What-if-analysis
Ensure governance
Strategy to Portfolio value stream
Provides the strategy to use to balance and broker your portfolio
Unified viewpoint across PMO, enterprise architecture & service portfolio
Improves data quality for decision making
KPIs and roadmaps to improve business communication
Value drivers
Strategy
Service Portfolio
Demand
Selection
Holistic demand
Business priorities
Data consistency
HP Products
Across PMO, enterprise architecture and service portfolio and business
Decisions are based on business needs
Reliability and trust based on consistent data across services
HP Enterprise Maps
HP Application Portfolio Management
HP Project & Portfolio Management
Financial visibility
Traceability
Communication
Information on investment activity and value realization
Link from business request to what was delivered
With business stakeholders through service roadmaps
HP Executive Scorecard
Proof points
HP Services
Innovation
% of new investment vs maintenance
Demand
By source and type
HP Project & Portfolio Management Foundation
Capital
% CapEx vs OpEx
Usage
% satisfied customers per service
HP Executive Scorecard Foundation
HP Service Manager Reference Model
Costs
% planned vs actual
Compliance
Deficiencies in security policies and standards
HP Service Strategy
IT4IT™ is a trademark of The Open Group

4. Strategy to Portfolio An IT4IT™ value stream
IT4IT™ is a trademark of The Open Group

5. Requirement to Deploy An IT4IT™ value stream
Plan & design
Develop
Test
Deploy
Prioritize every requirement to build the best services and deploy them
Next wave
Value streams
Efficiency
&
Agility
Finance & assets
Intelligence & reporting
Resource & project
Governance, risk and compliance
Sourcing & vendor
Requirement to Deploy
Detect to Correct
Strategy to Portfolio
Request to Fulfill
IT Value Chain
Plan
Build
Deliver
Run
Reference Architecture
Support activities
Just enough
Experiential
Story-based
Informative
Composite & virtualized
Automatic connections
Empowered, entrepreneurial & distributed
Insight into code changes
Auto deploys for dev/test
Continual testing
Automated deployment
Asset reuse between Apps & Ops
Key activities
IT Project plan
Logical service model
Requirements
Functional & technical
Standards & policies
Development: Agile, iterative, waterfall …
Source & set up dev environment
Version control
Developer testing
Functional: desktop, web, mobile
Performance: desktop, web, mobile
Security: static, dynamic
Release plan
Change and configuration process
Knowledge management
Application and security monitors
Requirement to Deploy value stream
Framework for creating, modifying or sourcing a service
Supports agile and traditional development methodologies
Visibility to the quality, utility, schedule, and cost of the services you deliver
Defines continuous integration and continuous deployment control points
Plan & design
Develop
Test
Deploy
Value drivers
HP Products
Reuse
Time to market
Supplier Info
HP Application Lifecycle Management (Quality Center)
HP Service Manager, HP Service Anywhere
Reuse of services and requirements becomes the norm
Faster time to market for service realization
Increased traceability across internal and external suppliers
HP Agile Manager
HP Unified Functional Testing
HP Project & Portfolio Management
HP LoadRunner, HP Performance Center, HP StormRunner
HP Mobile Center
HP Cloud Service Automation (CSA)
Financial visibility
Predictable
Policy compliance
HP Application Lifecycle Intelligence
HP Service Virtualization, HP Network Virtualization
Improved inputs to IT Financial Management on full service cost
Control point facts about quality, utility, security and cost
Across security, risk, enterprise architecture & finance
HP Application Security (Fortify)
HP CODAR
HP DevOps Automation (CSA+OO)
HP Executive Scorecard
Proof points
HP Services
Requirements
% of requirements – dev, test, deploy
Defects
% of detected vs closed at release
HP Application Lifecycle Management Services
HP Enterprise Agile Foundation
HP Performance Center Services
Automation
% of automated build, tests, deploy
Deploy
% of successful deployments
HP Cloud Services Automation Services
HP Cloud Maps
HP SA, NA, OO & DMA Foundations
On time
% of project tasks or cycles on time
Change
% of emergency changes
HP Project & Portfolio Foundation
HP Service Manager Reference Model
IT4IT™ is a trademark of The Open Group
HP Enterprise Agility

6. Requirement to Deploy An IT4IT™ value stream
IT4IT™ is a trademark of The Open Group

7. Request to Fulfill An IT4IT™ value stream
Publish
Subscribe
Fulfill
Measure
Manage catalog, subscriptions and fulfillment routing to providers
Next wave
Value streams
Efficiency
&
Agility
Finance & assets
Intelligence & reporting
Resource & project
Governance, risk and compliance
Sourcing & vendor
Requirement to Deploy
Detect to Correct
Strategy to Portfolio
Request to Fulfill
IT Value Chain
Plan
Build
Deliver
Run
Reference Architecture
Support activities
Automated
Configured to order
Automated and personalized
Aggregated (one- stop shop)
Automated workflow
Management by exception, instrumented from request to release
Optimized for consumption
Pay per drink
Continual user experience measurement and management
Key activities
Mash catalog items from all fulfillment engines
Set pricing, options and SLA
Publish services
Portal engagement
Personalized experience
Self-service
Manage subscriptions
Route fulfillments
Automate deployment
Use internal and external providers
Integrate with change, asset & config systems
Service usage measurement
Chargeback / showback
Cost transparency
Surveys and ratings
Request to Fulfill value stream
Helps your IT organization transition to a service broker model
Present a single catalog with items from multiple supplier catalogs
Efficiently manage subscriptions and total cost of service
Manage and measure fulfillments across multiple suppliers
Value drivers
Publish
Subscribe
Fulfill
Measure
HP Products
Consumption
Single catalog
Service broker
HP Propel
HP Asset Manager
Consumers easily find and subscribe via self- service
Single offer catalog with multiple fulfillment providers
Transition from request management to broker
HP Service Manager
HP Cloud Service Automation, HP CODAR
HP Operations Orchestration
Efficiency
Traceability
Cost optimization
HP Network, Storage & Server Automation
Standard subscription process with policies and automation
Across subscription, usage and chargeback
Recover expired and unused subscriptions and licenses
HP DB, Middleware & Application Automation
HP Executive Scorecard
Proof points
HP Services
Quality
% of successful deployments
Broker
% of subscriptions active or expiring
HP Service Management Reference Model
HP Rapid Deployment Pack for Service Manager
HP Service Asset & Configuration Mgmt.
Speed
% of orders fulfilled with automation
Usage
% of license/service utilization
HP Cloud Services Automation Services
HP Application Lifecycle Management Services
Costs
% self-service requests
Satisfaction
% of subscriptions requiring an incident
HP Cloud Maps
HP SA, NA, OO & DMA Foundations
IT4ITTM is a trademark of The Open Group
HP Supplier Management

8. Request to Fulfill An IT4IT™ value stream
IT4ITTM is a trademark of The Open Group

9. Detect to Correct An IT4IT™ value stream
Diagnose
Change
Resolve
Integrating IT operations to quickly find and fix issues
Next wave
Value streams
Efficiency
&
Agility
Finance & assets
Intelligence & reporting
Resource & project
Governance, risk and compliance
Sourcing & vendor
Requirement to Deploy
Detect to Correct
Strategy to Portfolio
Request to Fulfill
IT Value Chain
Plan
Build
Deliver
Run
Reference Architecture
Support activities
Predictive
Multi-disciplinary and guided forensics
Automated triage (“flight data recorders”)
Dynamic infrastructure, shared everything
Designed to operate
Complex failure modes
Expected, continual and automated
CAB controls change to automation and regression tests
Dev/Ops collaboration
Repeatable, automated change
Social-IT for enterprise collaboration
Key activities
See events, alarms and metrics across the entire infrastructure
Understand user issues
Trace the relationship between events
Enrichment
Root cause
Severity and business impact
Defined escalation path
Auto-fixed common issues
Define change request
Perform problem and risk analysis
Approve
Implement change
Leverage runbooks
Verify recovery
Close records
Detect to Correct value stream
Brings together IT service operations to enhance results and efficiency
End-to-end visibility using a shared configuration model
Identify issues before they affect users
Reduce the mean time to repair
Value drivers
Detect
Diagnose
Change
Resolve
HP Products
Efficiency
Collaboration
Traceability
HP Service Manager, HP Service Anywhere
End-to-end visibility to quickly identify and resolve
Common language with consistent data and shared configuration
Across event, incident, change and resolution
HP Business Service Management suite
HP Operations Analytics
HP Network Security (Tipping Point) HP Security Intelligence (ArcSight)
Cost
Risk
Improvement
Reduce tickets, war rooms and duplicate work
Defined business impact and reduced clannish knowledge
Shorter mean time to repair and more uptime
HP Operations Orchestration
HP Universal CMDB, HP Universal Discovery
HP Executive Scorecard
Proof points
HP Services
Velocity
Decrease mean time to repair
Effort
% of events and incidents escalated
HP Service Manager Reference Model
HP Rapid Deployment Pack for Service Manager
HP Operations Bridge
Root cause
Increase in problems identified & solved
Teamwork
% of change related outages
HP Automated Network Management
HP Application, Systems, Network Foundations
Costs
% of automated event & incident resolutions
Satisfaction
% of first call resolution
HP Automation Foundation
HP SA, NA, DMA, OO Quickpack
IT4IT™ is a trademark of The Open Group
HP Converged Security

10. Detect to Correct An IT4IT™ value stream
IT4IT™ is a trademark of The Open Group