1. 1 Confidential Restricted Keil ‘How to’ Guide October 2007

2. 2Confidential Restricted Agenda  Acronyms  Single User  Floating  Uninstalling/Moving  Installation Questions  Updates and Upgrade  Misc  ULINK2, RTA, SWD  USB Dongles  Support Resources  Customer Support Requests

3. 3 Confidential Restricted Acronyms

4. 4Confidential Restricted Those 3 letter words  AGDI – Advanced Generic Debug Interface  AGSI – Advanced Generic Debug Interface  ETM – Embedded Trace MacroCell  FLF – Floating License File  FLI – Floating License ID  IDE – Integrated Development Environment  KBA – Knowledge Base Article  LA – Logic Analyzer  LIC – License  MCB – Microcontroller Board  MCU – Microcontroller Unit  MDK – Microcontroller Development Kit

5. 5Confidential Restricted Those 3 letter words  PSN – Product Serial Number  RDM – RealView Distributor Meeting  RL – Real-Time Library  RTA – Real-Time Agent  RTL – Real-Time Library (old - do not use)  RVDS – RealView Development Suite  SA – Service Agreement  SFR – Special Function Register  SWD – Serial Wire Debug (Cortex-M3 2-wire debug interface)  SWV – Serial Wire Viewer (Cortex-M3 1-wire trace interface)  TCPnet – Keil TCP Newtworking Suite (part of RL-ARM)  VTREG – Virtual Register (used in Keil device simulator)

6. 6 Confidential Restricted Single User

7. 7Confidential Restricted Single User License (Node) Single user license can be installed on two PCs, with limitations.  Allowed  ONE user can install on TWO workstations  Not allowed  Use by TWO users http://www.keil.com/support/docs/3115.htm

8. 8Confidential Restricted Installation – Single User Simple installation process.  With Internet Access  File > License Management  Get LIC via Internet  Follow screen prompts  Submit

9. 9Confidential Restricted Uninstalling/Moving  With Internet Access  File > License Management  Select product LIC  Uninstall  Follow screen prompts  Submit http://www.keil.com/support/man/docs/license/license_sul_uninstall.htm Before uninstalling software, user MUST uninstall LIC.

10. 10Confidential Restricted Uninstalling/Moving  Without Internet Access  File > License Management  Select product LIC  Uninstall  Note the new uninstall LIC  TRNxxxxxxxxxxx  Use a PC with internet access  http://www.keil.com/license/uninstall.htm http://www.keil.com/license/uninstall.htm Before uninstalling software, user MUST uninstall LIC. http://www.keil.com/support/man/docs/license/license_sul_uninstall.htm

11. 11Confidential Restricted PC Failure  Raise a Support request with full information  Full user information  Name, company, email  Current product PSN  LIC for uninstall (need to specify which LIC to be uninstalled)  Support will deactivate PC and LIC  Manually removed from Keil License Server  LIC can never be used again  User installs product on new PC  Requests new LIC in standard way Support has to manually release existing LIC.

12. 12Confidential Restricted Node Questions & Problems  User did not receive a LIC via email  Email may be blocked by anti-spam software  User should check spam file or add licmgr@keil.com to “white list”licmgr@keil.com  How many times can I reinstall my license?  User can move the software 3 times  After this they need to contact support Common questions and problems relating to licensing.

13. 13 Confidential Restricted Floating

14. 14Confidential Restricted Floating Questions  Why is there a minimum of 3 seats?  Keil license system only configured for 3+ seats  How many users can a system support?  3, 4, 5, 6, 7, 8, 9, 10, 15, 20, 25, 50, 100, 150, 200  Can a customer buy 2 seats to add to an existing installation?  Yes, as long as the new total fits within the seat limitations  Customer will receive a new PSN for the total number of seats (not 2)  They will need to install new FLF on server  All users will need to install new license on workstations More questions for Floating installations.

15. 15Confidential Restricted Floating Questions  Can a customer convert a Node license to Floating?  Yes, you will need a specific upgrade quote from Keil sales  Must be a minimum of 3 floating users  Is the licensing software loaded on the file server?  No. No licensing software runs on the server, user just creates FLF file  Can the FLF file be moved to another server?  No. This would require a complete installation with new PSN and LIC.  If user wishes to do this they should contact support Customers have several common questions for Floating installations.

16. 16Confidential Restricted Floating Check-in/out  Automatic  Checked-out for 1-hour minimum  Checked-in after 1-hour  Manual  Can be checked-out for long periods  Can be used remotely outside office network  Max check-out period – 2 months  On license tab click – Check-Out Licenses are checked out when a user is using them. http://www.keil.com/support/man/docs/license/license_ful_checkout.htm

17. 17Confidential Restricted Installation – Floating (Admin)  Create Floating File  File > License Management >Floating License Administrator  Create folder on server  Read and Write access for users Once created, this file may not be moved or copied  Enter PSN and click Create FLF Administrator creates folder on server. http://www.keil.com/support/man/docs/license/license_floating_admin.htm

18. 18Confidential Restricted Installation – Floating (User)  License Product  File > License Management >Floating License  Click Add Product  Browse to Floating Folder  Follow screen prompts  Submit Each user of the Floating license needs to license their product. http://www.keil.com/support/man/docs/license/license_ful_install.htm

19. 19 Confidential Restricted Distributor Licensing Admin

20. 20Confidential Restricted Admin Site Access  Search for  PSN  LIC  User email  Available Now  Sales Extranet Allows you to find information to help customer. https://www.keil.com/distis/info/snlookup.asp

21. 21 Confidential Restricted General Questions

22. 22Confidential Restricted Software  What happens when my license expires?  Each PSN includes an expiry date 12 months after purchase  When this date is passed, product continues to work in normal manner  However the user cannot obtain product updates or direct support  To obtain updates user needs to buy update product (see later) Common software related questions.

23. 23Confidential Restricted ULINK2  Where is the driver for ULINK2?  ULINK2 uses a standard Windows USB driver  There is no need to install a specific ULINK2 driver  Will ULINK support Real-Time Agent?  No, Real-Time Agent only works with ULINK2  Does ULINK2 support all devices which ULINK did?  Yes  Can ULINK2 be used with older versions of software?  No. User must use compatible software:  C51 v8.06+, C166 v6.06+, MDK v3.04+ ULINK2 replaced ULINK in November,06.

24. 24Confidential Restricted USB Dongles  When did Keil stop offering dongles?  C51 v8.0, C166 v6.0, ARM – never offered  New versions are license managed using PSN/LIC  My customer has lost his dongle  Need to upgrade to latest version of software.  Will a USB/parallel converter work?  No, the customer needs to upgrade to the latest version of software Keil used to provide parallel dongles to control software access.

25. 25 Confidential Restricted Support Resources

26. 26Confidential Restricted Keil.com  Keil.com is the first place to look!  1,000’s of applications notes and knowledge base articles  Your question has probably been asked and answered many times before!!  Much faster than asking support Keil.com is a huge resource for answering customer questions.

27. 27Confidential Restricted Keil Knowledge Base  Check the Knowledge base before contacting support  All common questions have knowledge base articles  Easy to search  Available 24/7, 365  Fast answers to your customers More than 2,400 articles answer customer questions.

28. 28Confidential Restricted Read Me First  Read it First!  Answers all first time installation queries  Most out of the box questions are answered by reading this document  Shows how to get support  Knowledge base, web etc All Keil software ships with a 4-page Read Me First Document. Does not ship with eval versions

29. 29Confidential Restricted Contacting Support  Send email to support only  Support.intl@keil.com Support.intl@keil.com  DO NOT SEND TO MULTIPLE PEOPLE  Wastes time and duplicates effort  Ensure you have all information  Full user information – name, company, email/phone  Current product PSN or LIC  Clear explanation of the problem  MAP or Listing files are useful  Source code is useful Prepare all information before contacting support.

30. 30 Confidential Restricted Upgrades and Updates

31. 31Confidential Restricted Support and maintenance  When expiry date is passed, user cannot get product updates or support  Need to buy S+M extension product  Includes 12 months S+M  Latest product is shipped to customer  Part number xx-SM (eg PK51-SM)  Price:  20% of list price if purchased within 1 month of expiry date  Outside this time you will need to contact Keil for price.  Ensure you have customer PSN (LIC is no use) New products include 12 months’ support and maintenance.

32. 32Confidential Restricted Upgrades  Very wide range of upgrades available  Common ones included in price list  Others need individual quote from Keil  Node > Floating, additional floating seats……………  Send email to: sales.intl@keil.comsales.intl@keil.com  Always provide the customer PSN to provide quote Most upgrades require a special quote from Keil.

33. 33 Confidential Restricted PSN’s Various

34. 34Confidential Restricted Temporary PSN’s  Customer extended tool evaluation  Case by case basis  Customer must be committed to buying a number of seats  Contact sales  Full customer information  Product and opportunity  Number of seats, when customer will decide/buy We will support temporary versions of tools in specific circumstances.

35. 35Confidential Restricted FAE & Si FAE  We will offer full PSN’s  Time limited to 12mths  After expiration, we will renew PSN  Contact Product Manager  Name or Names of FAE’s  Distributor, silicon franchise FAE’s must have tools, Silicon FAE’s are just as important.

36. 36 Confidential Restricted Events & Activities

37. 37Confidential Restricted events@keil.com  Tell us what you are doing  You events are added to Keil.com  Included in customer newsletters Easy alias to get you events on the web.

38. 38 Confidential Restricted Thank You