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5 Whys – Root Cause Analysis 1. 2 Client Satisfaction Surveys Web-based surveys- may reach a broader audience Targeted questions – allow you to focus.

Published byGordon Garrett Modified over 9 years ago

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Presentation on theme: "5 Whys – Root Cause Analysis 1. 2 Client Satisfaction Surveys Web-based surveys- may reach a broader audience Targeted questions – allow you to focus."— Presentation transcript:

1 5 Whys – Root Cause Analysis 1

2 2 Client Satisfaction Surveys Web-based surveys- may reach a broader audience Targeted questions – allow you to focus on a specific topic or area Face to Face Interviews Community forums Staff & Client Feedback

3 3 Patient Flow Analysis – Data Collection Tool

4 4 Model for Improvement What are we trying to accomplish? (AIM) How will we know that changes are an improvement? (MEASURES) What changes can we make that will result in an improvement? (IDEAS) ActPlan StudyDo Test Ideas & Changes with Cycles for Learning and Improvement

5 5 Brainwriting Example

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