1. EFFECTIVE COMMUNICATION

2. EFFECTIVE COMMUNICATION
What we communicate:
Can get lost in translation despite our best efforts
We say one thing, the other person hears something else
Can often lead to misunderstanding, frustration and conflict.
It sounds so simple: say what you mean.

3. EFFECTIVE COMMUNICATION
WHAT IS EFFECTIVE COMMUNICATION? It is more than just exchanging information. It is understanding the emotions and intentions behind the information.

4. EFFECTIVE COMMUNICATION
WHAT IS EFFECTIVE COMMUNICATION?
Effective communication is how you convey a message so that it is received and understood by someone in exactly the way you intended.

5. EFFECTIVE COMMUNICATION
More than just words, effective communication is a combination of skills which include:
Non verbal communication
Attentive listening
Stress management
Communicate assertively
Recognize and understand your own emotions and those of the person you’re communicating with

6. EFFECTIVE COMMUNICATION
Improving Communication Skills #1
BE A GOOD LISTENER
Focus on what is being said and understand. This will make the person feel heard and understood
Recognize and understand your own emotions and those of the person you’re communicating with

7. EFFECTIVE COMMUNICATION
Tips for effective listening:
Focus fully on the speaker
Avoid interrupting
Set aside any judgement
Show your interest
Provide feedback

8. EFFECTIVE COMMUNICATION
Improving Communication Skills #2:
PAY ATTENTION TO NONVERBAL SIGNALS
Body language
Facial expressions and eye contact
Body movement, gestures and posture
Tone of your voice
You can effectively communicate with open body language – arms down uncrossed, open stance, maintain eye contact with the person

9. EFFECTIVE COMMUNICATION
Improving Communication Skills #3
KEEP STRESS IN CHECK
Use stall tactics
Pause to collect your thoughts
Make one point and keep answers short
Deliver your words clearly keeping eye contact and maintain an even tone in your voice

10. EFFECTIVE COMMUNICATION
Improving Communication Skills #4
ASSERT YOURSELF
Value yourself and your opinions – displays confidence
Know your rules – use the words contained within the rules when offering explanations

11. EFFECTIVE COMMUNICATION
QUESTIONS?