1.  To: means to the person you are sending the email to.  CC: Carbon copy, to add additional addresses.  BBC: Blind carbon copy, to add additional addresses without any other person knowing.  Subject: what the email is about.  Sending an attachment: attaching any document/file to the email.  Downloading an attachment: click to download the attachment, there is a risk of downloading files that are sent from people you don’t know, or files from the web. Email terms

2.  Reply: it sets of the email for you so you don’t have to re-enter it to send a message back.  Forward: to pass on the email to someone else. Email terms

3. Compressing files into zipped folder Screenshot of compressing

4.  I saved emails in different folders to stay organised, so different types of emails Saving emails and files

5. Sending a compressed email

6. Email signature A signature is a automatic ending to every email. An automated reply is an automatic email sent to someone that is trying to email you, telling them you are away/ busy.

7.  Contacts Is where you add people you regularly email. Contacts

8. Setting up an email group

9.  Choose an appropriate name(avoid nicknames and pet names) that is recognisable to your name e.g jsmith  Proofread your emails, check if there's any mistakes and avoid using slang. And never use offensive language, it is unprofessional.  Be concise and get to the point of why you are emailing  Set the tone, don’t use caps lock as it makes it out like you are shouting at them. Always start off emails with a warm greeting, e.g good afternoon  Mind your manners, always you please and thank you often. Email etiquette

10.  Cables unplugged – carefully re-connect them  Internet service provider error-  Stolen password Email errors