1. Working with Info Tech, Inc. Teresa Franklin Trnsport Product Manager November 6, 2005 A Primer for Trnsport Users

2. Overview of Info Tech Founded in 1977 –Transportation Construction Management Software –Statistical and econometric consulting –IT Solutions Developed initial DOT applications in 1982 AASHTOWare ® contractor for Trnsport ™ Developed Bid Express ® Internet bidding service Corporate office in Gainesville, Florida –Regional offices: Atlanta, Austin, DC area Approximately 200 employees

3. Topics for Today Typical Trnsport calendar Working with the Trnsport Task Force (TTF) Working with the TUG Chair and TAGs Support agencies’ use of Trnsport Develop, enhance and maintain Trnsport Provide implementation services Other services

4. Typical Trnsport Calendar July – Maintenance, Support and Enhancement (MSE) Contract Begins –New MSE work starts, detailed plans for year developed –New Ballot Item review begins September – First Fiscal Year (FY) TTF meeting –Recap of previous FY and current FY plan –Strategic planning –Trnsport User Group (TUG) meeting preparation October – Annual User Group Meeting –Participate in Technical Advisory Group (TAG) meetings –Provide demo room –Ballot item review, complexity and comments

5. Typical Trnsport Calendar November – Annual User Ballot –Develop proposals per TTF request from ballot results December – Second FY TTF Meeting –Mid year product updates/releases as needed –Trnsport News semi-annual newsletter published January – Third FY TTF Meeting –TTF Trnsport Modification Request (TMR) backlog review, grouping, removal of obsolete items –Next FY MSE/Long Range Work Plan (LRWP) preparation

6. Typical Trnsport Calendar March –Review and plan next FY TMRs –Attend AASHTOWare task force chairs meeting April – Fourth FY TTF Meeting –June release content lock –Next FY MSE Work Plan refinements June – Final FY TTF Meeting –End of year release shipments –Trnsport News semi-annual newsletter published

7. Working with the TTF Attend five meetings each year –Provide status of all activities –Respond to action item requests Develop plans –Long Range Work Plan (LRWP) –Annual Maintenance, Support and Enhancement Work Plan (MSE) –New development of Next Generation Trnsport –Requested proposals

8. Working with the TUG Chair and TAGs Ballot Process –Automated Ballot System (ABS) maintenance –Support ballot process and tool modifications –Provide Info Tech subject matter experts to support TAGs throughout the fiscal year User Notifications from TUG Chair –Urgent/Critical TMR validation, Posting of emergency fixes, TTF approval of Agency funded enhancements, TTF appointment of Technical Review Teams (TRTs) –Host and support administration of user notification list and archive Support for TTF Directives to TUG Chair

9. Working with the TUG Chair and TAGs General collaboration and support of team goals –For example, choosing the right team logo and colors

10. Supporting Agencies (core) Account Managers –Build and maintain long-term relationships with customers –Maintain awareness of implementation activities –Develop tactical plans and solutions based on agency needs –Delivery of agency proposals, product demos Technical Support – Team Approach –Support Specialists – track and resolve initial support requests –Subject Matter Experts – provide in-depth product and/or business expertise for issue resolution –Developers – provide further technical expertise

11. Supporting Agencies (optional) Service units –A mechanism for agencies to acquire Trnsport related services through AASHTO Types of Services –Implementation and training –Agency specific support services –Conversion to enhancement funds Monthly Status Reports provided to TTF and Agencies on Service Unit Usage

12. Cloverleaf ™ Website Primary tool for collaboration –Call ticket and TMR reporting and status –Product update postings and release schedule –Next Generation Trnsport Message Board Primary tool for information –People and organizations –Products and platforms –Status and work plan documentation –Trnsport newsletters –Meetings and events –Hosts TEA and TUG websites, product related list servers Cloverleaf navigation rewrite underway

13. Product Development & Enhancements NGT Product Backlog –Pending Product Requirements –Prioritized by TTF Ballot Items TTF Directed AASHTO Funded Agency Funded –Joint development (formal and informal) –Single agency Oversight provided by TTF –TTF may appoint Technical Review Team (TRTs)

14. Product Maintenance TMR Selection, Prioritization and Bundling –MSE and agency funded –TTF approval TTF Oversight of Urgent and Critical Items Emergency Fix Validation and Notification TTF TMR Backlog Review –Confirm priorities and classification –Verify in current releases –Removal of obsolete items

15. Technology/Platform Upgrades Separate budget in the MSE Work Plan Validate and upgrade products to current technical environments –Operating systems –Database management systems –Development tools TTF Platform Subgroup –Recommendations from Info Tech Leads –Future supported and unsupported platforms

16. Implementation Services Implementation Planning Impact Assessments Project Management Requirements Analysis Data Analysis and Mapping Configurations/Customizations Product Installation and Testing Customized Training and User Documentation

17. Other Services For potential new Trnsport licensees –Provide product information –Presentations and demonstrations (via web or on-site) For current licensees –Estimation and bid data analysis –Provide full-time on-site staff for Trnsport-related needs Electronic bidding (Bid Express) Annual Collusion Detection Workshop Network security and implementation services

18. More Information… Web –www.infotechfl.comwww.infotechfl.com –www.cloverleaf.netwww.cloverleaf.net –Tri-fold handout and Contractor’s Report on Cloverleaf E-mail –customer.support@infotechfl.comcustomer.support@infotechfl.com –info@infotechfl.cominfo@infotechfl.com –webmaster@infotechfl.comwebmaster@infotechfl.com Phone –(352) 381-4400 (main number for all offices)

19. Working with Info Tech Teresa Franklin Trnsport Product Manager November 6, 2005 A Primer for Trnsport Users