1. Whether you’re looking for good work or good workers The Role of Staff Development in Promoting Integrated Service Delivery in the PA CareerLink ® One-Stop System

2. Commonwealth of Pennsylvania Department of Labor & Industry Bureau of Workforce Development Partnership Staff Development Services Structure

3. PA’s 23 LWIAs

4. PA CareerLink ® Career Specialists Veterans' Representatives Career Counselors E/T Staff Job Developers Acct Executives Business Specialists 67 One-Stop Career Centers

5. Classroom Courses Foundations of Workforce Development Effective Interviewing Skills Introduction to Business Services Case Management Basics

6. Webinar Courses O*NET Basics Labor Market Information Concepts System Navigation LMI for Business Services Teams

7. Foundations: “CareerLink ® 101” Day 1 Topics Foundations of Workforce Development Impact of Legislation Industry Clusters and High-Priority Occupations Pennsylvania’s One-Stop System (PA CareerLink ® ) Job Ready PA Services and Programs Informed Choice Career and Workforce Plan Development Labor Market Information

8. Foundations: “CareerLink ® 101” PA CareerLink ® System State Workforce Investment Board Governor “local WIB” 22 local Workforce Investment Boards Deputy Secty Workforce Development Dept of Labor & Industry PA CL Administrator Operator/ Consortium PA CareerLink ® Counselors Trainers Specialists Vet Reps Acct Execs Youth Reps Developers (titles here are representative only)

9. Foundations: “CareerLink ® 101” >>>SpeedLinking>>>

10. Plan Development Core Intensive Training Orientation Assessment Research Search Training Job Development

11. Foundations: “CareerLink ® 101” Day 2 Topics Service Delivery Partnerships within your PA CareerLink ® Integrated Service Delivery Customers Evaluation Communication Cycles of Service Teamwork

12. Foundations: “CareerLink ® 101” Service Delivery Partnership Let’s talk “Titles”…

13. Foundations: “CareerLink ® 101” Service Delivery Mall??? or… Restaurant???

14. Integrated Service Delivery What barriers might prevent full integration of services? How might these internal barriers affect your customers? How would you minimize or eliminate any barriers?

15. Foundations: “CareerLink ® 101” Cycle of Service (from Carl Albrecht) Customer leaves/finds car Customer pays Customer gets in check-out line Customer finds parking space Customer goes to dairy aisle Customer finds milk END: Customer Need Fulfilled: Customer has milk START: Customer Need: Customer needs milk

16. Foundations: “CareerLink ® 101” Day 3 Topics Labor Exchange Training Resources Common Measures Strategic Measures Strategic Communication

17. Foundations: “CareerLink ® 101” Integrated PA CareerLink ® System Mandated by WIA 1998 A “One-Stop” Approach Continue Toward Seamless Integration Align Workforce Programs Coordinate and Leverage Resources

18. Foundations: “CareerLink ® 101” Common Measures 1.How many people found jobs? 2.Did the people who found jobs stay employed? 3.If the people stayed employed, what did they earn?

19. Foundations: “CareerLink ® 101” 5 Strategic Measures Improve competitiveness by building a skilled workforce Collaboration, shared learning, and leverage Customer-friendly Life-long learning Removing barriers for disadvantaged individuals and the disabled

20. Foundations: “CareerLink ® 101” Strategic Communication Local Workforce Investment Board Long-term Strategic Planning Mission, Vision, Goals Operator/Consortium Short-term Strategic Planning PA CareerLink ® Administrator Site Management and Cross-Program Management Short-term Goals & Objectives Staff Program Delivery Measures & Results

21. Foundations: “CareerLink ® 101”

22. Don’t forget… Frame your response in the form of aQUESTION

23. Foundations: “CareerLink ® 101” Foundations Services & Programs Customers WIA 1998 PA CareerLink® 200 400 600 800

24. Foundations: “CareerLink ® 101” WIA 1998 for 400 This Act is still part of the workforce system today as Title III of WIA 1998.

25. Foundations: “CareerLink ® 101” WIA 1998 for 400 What is the Wagner-Peyser Act?

26. Foundations: “CareerLink ® 101” Services & Programs for 600 This is the combined cost to employer and employee of the Federal Bonding program.

27. Foundations: “CareerLink ® 101” Services & Programs for 600 What is $0?

28. Foundations: “CareerLink ® 101” Customers for 200 Also known as body language, this includes such things as eye contact, posture, and hand gestures.

29. Foundations: “CareerLink ® 101” Customers for 200 What is non-verbal communication?

30. Foundations: “CareerLink ® 101” WIA 1998 for 400 These are 2 of the mandates of WIA 1998.

31. Foundations: “CareerLink ® 101” WIA 1998 for 400 What are: One-stop delivery system Private-sector participation Performance accountability Enhanced youth services Market-driven training Universal access

32. Foundations: “CareerLink ® 101”

33. Whether you’re looking for good work or good workers PA CareerLink 211 Effective Interviewing Skills

34. Interview Laboratory Takes notes about the jobseeker. Write questions you would ask the jobseeker. Participate in the interview or observe the interview. Coach the interviewer.

35. Whether you’re looking for good work or good workers PA CareerLink 212 Case Management Basics

36. Writing Case Notes Practice makes perfectly better! Watch and listen to the scenarios. Write the case note.

37. Whether you’re looking for good work or good workers PA CareerLink 221 Introduction to Business Services

38. Business Services Engaging the Employer 1.Talking/Meeting with employer who used to use PA CareerLink ® but no longer does 2.Meeting with an employer who is new to the area 3.Persuading an employer to participate in an onsite job fair 4.“Selling” an employer who just posts jobs with us to use more/different services

39. In the works… Changes to existing classroom courses Changes to existing webinar courses Supervisor support Facilitated-discussion webinars

40. Thank you! Jeanne Block – Staff Development Services Workforce Development Partnership Department of Labor & Industry 651 Boas St., Harrisburg, PA 17121 jblock@state.pa.us