1. Work Based Learning Project
MGT493
Dr. Muhammad Imran Malik

2. Recap

3. Lecture 11

4. Short Scenario

5. Management and Leadership
Few facts
Bilal works in Blocks Limited as a production manager
Qadir works in Fones Limited as a production manager
Both et at staff development meeting organized by Production Management Institute.
New Health & Safety regulations are due to be implemented and this will require discipline in the workforce.
Qadir is a newly appointed manager as compared to Bilal

6. Management and Leadership
Requirement
With reference to each organization (Blocks Limited and Fones Limited), discuss the role of management in motivation.

7. Solution
Motivation is accomplishing things through the efforts of others. If you cannot do this, you will fail as a manager.
Job performance = f(A x M x O)
Ability
Motivation
Organizational support
Leadership style
Autocratic
democratic
These styles are again related to goals setting theory. Set challenging goals for motivated employees.
Reinforce or punish the lazy employees.

8. Solution Autocratic style
Strong, centralised control with a single source of authority.
Subordinates follow orders.
One-way communication (top to bottom).

9. Solution Democratic Authority and power decentralised.
Employees involved in decision- making process.
Employees are self-directed and intrinsically motivated.

10. Solution Blocks Limited
Bilal has friendly relationship with the people having tenure 20 years or more
Since they are loyal employees so less efforts are needed to motivate them.
Democratic style helps him to implement health & safety regulations in his organization.
Unskilled workers may be treated by using autocratic style.
Mixed leadership approach is required.

11. Solution Fones Limited
Qadir has to adopt democratic style for few reasons
He is newly appointed
He has to develop confidence
All the employees under his supervision are highly skills and experienced
Previous manager was not popular due to autocratic style

12. Short scenario

13. A Case of a Bank Manager Few Facts
Marjorie Wong Gillmore is a bank manager at the Milpitas branch of Bank of America.
She has a hectic day working through activities.
Henry Mintzberg managerial roles are evident here.

14. A Case of a Bank Manager Requirement
Identify the managerial roles identified by Mintzberg in this case.

15. Mintzberg Roles Interpersonal roles Informational roles
Decisional roles

16. Identifiable Activity
INTERPERSONAL
Role
Description
Identifiable Activity
Figurehead
Manager serves as an official representative of the organization or unit
Greeting visitors; signing legal documents
Leader
Manager guides and motivates staff and acts as a positive influence in the workplace
Staffing, training
Liaison
Manager interacts with peers and with people outside the organization to gain information
Acknowledging mail/ ; serving on boards; performing activities that involve outsiders

17. Identifiable Activity
INFORMATIONAL
Role
Description
Identifiable Activity
Monitor
Manager receives and collects information
Reading magazines and reports; maintaining personal contacts
Communication (Disseminator)
Manager distributes information within the organization
Holding meetings; making phone calls to relay information; /memos
Spokesperson
Manager distributes information outside the organization
Holding board meetings; giving information to the media

18. Identifiable Activity
DECISIONAL
Role
Description
Identifiable Activity
Entrepreneur
Manager initiates change
Organizing sessions to develop new programs; supervises design of projects
Disturbance Handler
Manager decides how conflicts between subordinates should be resolved
Steps in when an employee suddenly leaves or an important customer is lost
Resource Allocator
Manager decides how the organization will use its resources
Scheduling; requesting authorization; budgeting
Negotiator
Manager decides to negotiate major contracts with other organizations or individuals
Participating in union contract negotiations or in those with suppliers

19. In the case of Gillmore all the managerial roles are evident.

20. Thank You