1. Tour Operation & System Development (BKKSJ)

2. Contents New ROH System 1 ROH on Web 2 ROH Open Sales with Non-TG Flight 3 ROH Distribution Through Internet 4 Electronic Tour Order 5 Tour Operation 6

3. New ROH System 1

4. Global Tour Management System (GTMS)

5. GTMS : Business Processing GTMS is an End-to-End solution, which means that it can help in all areas of our business, from Pre-Sales right through to Accounting.

6. 3 rd Party Supplier Systems Supplier Extranet Airline Reservation Systems Payment Gateways Direct Connect Global Tour Management System (GTMS) Operations and Business Rules Finance and Reporting Product Management and Packaging Ticketing and Documentation Inventory Management Travel Agents TG Selling Offices Reservation Channel GTMS : Functional Highlight Wholesalers Content Management System Accounting Systems Loyalty Program Internal System Pricing,Margin, and Commission Management Other Internal Systems XML Web Services Customer Profiles and CRM

7. GTMS : Pre-Sales Supplier Extranet Allow suppliers to submit contract online e.g. rate, allotment, content, etc. Allow online rate and allotment revision during the year Interface to 3 rd party suppliers Connects seamlessly to external 3 rd party system e.g. GTA, Dot World, ATS Pacific, Hotel Beds etc. Contracting Process

8. Benefits  Expedite contract processing time  Expedite Data Loading into reservation system  Expedite ROH product launching to market  Expand ROH product to be unlimited GTMS : Pre-Sales

9. Handle the creation of multiple type of tour packages Product & Packaging  Fix Package  Multi Destination Package  Dynamic Package GTMS : Pre-Sales

10.  Provide friendly Web reservation system  Cover processes from reservation through ticketing and back end process  Seamlessly integrates to GDSsystem Amadeus, Galileo, Sabre, Worldspan etc. GTMS : Sales

11.  Provide customer profile  Provide detailed historical data  Initiate a booking directly from CRM in GTMS CRM GTMS : Sales

12.  Control and monitor all the activities after a booking is made  Fully automated supplier notifications  Suppliers can confirm ‘On Request’ booking in GTMS  Provide the alert functions for the bookings which have not been confirmed in the specific time period GTMS : Post Sales

13. and Many More Functions in the GTMS..…. and Many More Functions in the GTMS..…. GTMS : 3 rd Party Supplier Systems Supplier Extranet Airline Reservation Systems Payment Gateways Direct Connect Global Tour Management System (GTMS) Operations and Business Rules Finance and Reporting Product Management and Packaging Ticketing and Documentation Inventory Management Travel Agents TG Selling Offices Reservation Channel Wholesalers Content Management System Accounting Systems Loyalty Program Internal System Pricing,Margin, and Commission Management Other Internal Systems XML Web Services Customer Profiles and CRM

14. TaskAction ByPlanActual 1Feasibility StudySJ,VBNov09Completed - Nov09 2Submit Feasibility StudySJNov09Completed - Nov09 3Approve Feasibility StudyDUDec09Completed - Dec09 4EMM ApprovalEMMFeb10Completed - 9Feb10 5Set Up Working GroupSP,VBFeb10Completed - 10Feb10 6Prepare Investment Application (I/A),Set up Purchasing & Acceptance Committee SPFeb10Completed - 12Feb10 7Approve Investment Application (I/A) DNFeb10Completed - 22Feb10 8Revise RFI & send to vendorsWorking Group Mid Mar10Completed (10-25Mar10) 9RFI Response from VendorsVendorFirst week of Apr10 Completed - 9Apr10 GTMS : Project Plan

15. TaskAction ByPlanActual 10Working Group StudyWorking GroupJul10Completed-2 Aug10 11System DemonstrationVendorJul10Completed –2 Aug10 12 Short List Selection & Prepare RFP Working Group Aug10-Oct10 13RFP Response (Vender Proposal )VendorNov10 14Evaluation & SelectionPurchasing Committee, Working Group Dec10 15Approval from ManagementDDJan10 16ProcurementPO,Working Group Feb11-Mar11 17Business Requirement Analysis & Implementation Working GroupApprox.6-12 Months ** GTMS : Project Plan

16. ROH on Web 2

17. ROH on Web : (www.thaiair.com)

18.  Provide ROH product information to customers through www.thaiair.com  Implement : JAN10 Tour Information Tour Itinerary Price List Hotel Information ROH on Web : (www.thaiair.com)

19. ROH on Web : List of tours under city

20. ROH on Web : Tour Information & Itinerary

21. ROH on Web : Price List

22. ROH on Web : Hotel Information

24. ROH on Web : Hotel Galleries

25. ROH on Web : Contact Us

26. ROH Open Sales with Non-TG Flight 3

27.  Pax traveling with non-TG flight are entitled to buy ROH package.  But commission granted to agent will be different. ROH Open Sales with Non-TG Flight

28. ROH Distribution through Internet 4

29.  Website for B2B (www.roh.thaiairways.com)  Efficient and friendly tool to facilitate selling offices, to sell ROH via internet  Implemented in 12JAN06 ROH Distribution through Internet (DTI)

30. DTI : Authorized Access to DTI  TG selling offices  ROH wholesalers  ROH retailers

31. DTI : Benefits DTI : Benefits  To expand ROH products more easily to selling offices worldwide  To provide selling offices with user-friendly system

32. DTI : Cut-over Offices

34. Electronic Tour Order 5

35.  Allow selling offices to issue tour order electronically or paperless tour order  Provide convenient choice for pax to check in without paper tour order  Implemented in 20JUL04 Electronic Tour Order (ETO)

36. ETO : Itinerary Receipt

37. ETO : Tour Itinerary

38. ETO : Tour Itinerary (PDF)

39. ETO : Eligible Contractors Thailand 90 % of ROH Contractors in Thailand Outside Thailand All ROH hotels & agents in Japan, New Zealand, Australia, Indochina, and Europe Next Plan All ROH hotels & agents in HKG, SIN

40. Tour Operation 6