1. 11 MAINTAINING THE OPERATING SYSTEM Chapter 5

2. Chapter 5: MAINTAINING THE OPERATING SYSTEM2 CHAPTER OVERVIEW  Understand the difference between service packs and hotfixes and the process of applying both using Windows Update, Automatic Updates, and group policies.  Use Microsoft Baseline Security Analyzer.  Install and configure a Microsoft Software Update Services server.  Understand Per Server and Per Device or Per User licensing.  Configure licenses using the Choose Licensing Mode tool in Control Panel and using the Licensing tool.  Understand the difference between service packs and hotfixes and the process of applying both using Windows Update, Automatic Updates, and group policies.  Use Microsoft Baseline Security Analyzer.  Install and configure a Microsoft Software Update Services server.  Understand Per Server and Per Device or Per User licensing.  Configure licenses using the Choose Licensing Mode tool in Control Panel and using the Licensing tool.

3. Chapter 5: MAINTAINING THE OPERATING SYSTEM3 WINDOWS OPERATING SYSTEM UPDATES  Update  A minor revision to a software product, usually intended to address specific performance issues rather than add new features  Upgrade  A major revision to a product that might include new features as well as all of the existing patches for the previous version of the product  Update  A minor revision to a software product, usually intended to address specific performance issues rather than add new features  Upgrade  A major revision to a product that might include new features as well as all of the existing patches for the previous version of the product

4. Chapter 5: MAINTAINING THE OPERATING SYSTEM4 SERVICE PACK  A collection of patches and other updates that are tested and packaged as a single unit.  Service packs are cumulative: SP3 contains all updates from SP1 and SP2.  Service pack releases are not on a schedule.  A collection of patches and other updates that are tested and packaged as a single unit.  Service packs are cumulative: SP3 contains all updates from SP1 and SP2.  Service pack releases are not on a schedule.

5. Chapter 5: MAINTAINING THE OPERATING SYSTEM5 SERVICE PACK RELEASES  CD-ROM  Entire service pack on CD  Express download  Analyzes system and downloads only required components  Network download  Entire service pack in a single file  CD-ROM  Entire service pack on CD  Express download  Analyzes system and downloads only required components  Network download  Entire service pack in a single file

6. Chapter 5: MAINTAINING THE OPERATING SYSTEM6 HOTFIXES  Designed to address a specific issue  Downloadable as a single executable  Normally directly associated with a Knowledge Base article  Designed to address a specific issue  Downloadable as a single executable  Normally directly associated with a Knowledge Base article

7. Chapter 5: MAINTAINING THE OPERATING SYSTEM7 WHEN SHOULD YOU UPDATE?

8. Chapter 5: MAINTAINING THE OPERATING SYSTEM8 UNINSTALLING SERVICE PACKS  Requires considerable disk space  Service packs can be uninstalled through Add/Remove Programs in Control Panel  Should be done only if the service pack installation is causing new issues  Requires considerable disk space  Service packs can be uninstalled through Add/Remove Programs in Control Panel  Should be done only if the service pack installation is causing new issues

9. Chapter 5: MAINTAINING THE OPERATING SYSTEM9 USING MICROSOFT BASELINE SECURITY ANALYZER

10. Chapter 5: MAINTAINING THE OPERATING SYSTEM10 USING WINDOWS UPDATE

11. Chapter 5: MAINTAINING THE OPERATING SYSTEM11 USING AUTOMATIC UPDATES  Available in Windows Server 2003, Windows XP (Service Pack 1), Windows 2000 (Service Pack 3).  Default is to automatically download updates and prompt the user to install them.  Configured via the Automatic Updates tab in System Properties. In Windows 2000, it is configured via the Automatic Updates control panel.  Available in Windows Server 2003, Windows XP (Service Pack 1), Windows 2000 (Service Pack 3).  Default is to automatically download updates and prompt the user to install them.  Configured via the Automatic Updates tab in System Properties. In Windows 2000, it is configured via the Automatic Updates control panel.

12. Chapter 5: MAINTAINING THE OPERATING SYSTEM12 INSTALLING SERVICE PACKS MANUALLY

13. Chapter 5: MAINTAINING THE OPERATING SYSTEM13 INSTALLING HOTFIXES MANUALLY  Hotfix filenames are formatted as:  OperatingSystem-KnowledgeBase#-Platform- Language.exe  Example:  WindowsServer2003-KB823980-x86-ENU.exe  Hotfix filenames are formatted as:  OperatingSystem-KnowledgeBase#-Platform- Language.exe  Example:  WindowsServer2003-KB823980-x86-ENU.exe

14. Chapter 5: MAINTAINING THE OPERATING SYSTEM14 CHAINING HOTFIXES  Use Qchain.exe to install multiple hotfixes at a single time.  Use /Z switch to prevent restarts.  Qchain.exe ensures that the system uses the correct version of that file when the installation is complete.  Use Qchain.exe to install multiple hotfixes at a single time.  Use /Z switch to prevent restarts.  Qchain.exe ensures that the system uses the correct version of that file when the installation is complete.

15. Chapter 5: MAINTAINING THE OPERATING SYSTEM15 SLIPSTREAMING  Slipstreaming a service pack  Slipstreaming hotfixes  Slipstreaming a service pack  Slipstreaming hotfixes

16. Chapter 5: MAINTAINING THE OPERATING SYSTEM16 USING GROUP POLICIES

17. Chapter 5: MAINTAINING THE OPERATING SYSTEM17 USING MICROSOFT SOFTWARE UPDATE SERVICES  Allows software updates to be downloaded once for the entire organization  Provides administrative control over what updates are applied to clients  Reduces Internet usage  Allows software updates to be downloaded once for the entire organization  Provides administrative control over what updates are applied to clients  Reduces Internet usage

18. Chapter 5: MAINTAINING THE OPERATING SYSTEM18 INSTALLING SUS

19. Chapter 5: MAINTAINING THE OPERATING SYSTEM19 SYNCHRONIZING SUS

20. Chapter 5: MAINTAINING THE OPERATING SYSTEM20 APPROVING UPDATES

21. Chapter 5: MAINTAINING THE OPERATING SYSTEM21 CONFIGURING AUTOMATIC UPDATES

22. Chapter 5: MAINTAINING THE OPERATING SYSTEM22 BUILDING SUS TOPOLOGY  Multiple-server topology  Strict parent/child topology  Loose parent/child topology  Multiple-server topology  Strict parent/child topology  Loose parent/child topology

23. Chapter 5: MAINTAINING THE OPERATING SYSTEM23 SUS MONITORING  On the server, SUS monitoring information can be viewed through:  Monitor Server page  Synchronization Log, Approval Log, wutrack.bin file  On the client, SUS-related information can be viewed through:  Windows Update Log  On the server, SUS monitoring information can be viewed through:  Monitor Server page  Synchronization Log, Approval Log, wutrack.bin file  On the client, SUS-related information can be viewed through:  Windows Update Log

24. Chapter 5: MAINTAINING THE OPERATING SYSTEM24 SUS SYSTEM EVENTS  SUS-generated events are written to System log of Event Viewer:  Each time a synchronization is performed  When updates are approved  SUS-generated events are written to System log of Event Viewer:  Each time a synchronization is performed  When updates are approved

25. Chapter 5: MAINTAINING THE OPERATING SYSTEM25 TROUBLESHOOTING SUS  Reloading the memory cache  Restarting the synchronization service  Restarting IIS  Reloading the memory cache  Restarting the synchronization service  Restarting IIS

26. Chapter 5: MAINTAINING THE OPERATING SYSTEM26 ADMINISTERING SOFTWARE LICENSES  The End-User License Agreement (EULA) is a binding contract that gives you the legal right to use a piece of software.  In an enterprise environment, managing software licenses is critically important.  The End-User License Agreement (EULA) is a binding contract that gives you the legal right to use a piece of software.  In an enterprise environment, managing software licenses is critically important.

27. Chapter 5: MAINTAINING THE OPERATING SYSTEM27 OBTAINING A CLIENT ACCESS LICENSE  A Client Access License (CAL) is required for each user or device that will connect to the server.  CALs are normally obtained in bundles (5, 10, 25, 50, 100).  CALs are not a physical object, but an entitlement to connect to a Windows network.  A Client Access License (CAL) is required for each user or device that will connect to the server.  CALs are normally obtained in bundles (5, 10, 25, 50, 100).  CALs are not a physical object, but an entitlement to connect to a Windows network.

28. Chapter 5: MAINTAINING THE OPERATING SYSTEM28 PER SERVER LICENSING  Each server permits a certain number of concurrent connections.  Once the limit is reached, connections are refused.  Usually only practical in environments with a single server.  Each server permits a certain number of concurrent connections.  Once the limit is reached, connections are refused.  Usually only practical in environments with a single server.

29. Chapter 5: MAINTAINING THE OPERATING SYSTEM29 PER DEVICE OR PER USER LICENSING  Each user or device requires a license.  Licensed users or devices can connect to any number of servers.  Common in environments with multiple servers.  Each user or device requires a license.  Licensed users or devices can connect to any number of servers.  Common in environments with multiple servers.

30. Chapter 5: MAINTAINING THE OPERATING SYSTEM30 LICENSING TOOLS  Licensing in Control Panel  Manages licensing for a single computer running Windows Server 2003  Licensing in Administrative Tools  Centralized control of licensing and license replication in a site-based model  Licensing in Control Panel  Manages licensing for a single computer running Windows Server 2003  Licensing in Administrative Tools  Centralized control of licensing and license replication in a site-based model

31. Chapter 5: MAINTAINING THE OPERATING SYSTEM31 ADMINISTERING SITE LICENSING  License Logging service assigns and tracks licenses.  Licensing information is replicated to a centralized licensing database.  Use the Licensing tool in the Administrative Tools program group to view and manage licensing for an entire site.  License Logging service assigns and tracks licenses.  Licensing information is replicated to a centralized licensing database.  Use the Licensing tool in the Administrative Tools program group to view and manage licensing for an entire site.

32. Chapter 5: MAINTAINING THE OPERATING SYSTEM32 THE SITE LICENSE SERVER

33. Chapter 5: MAINTAINING THE OPERATING SYSTEM33 ADMINISTERING SITE LICENSES

34. Chapter 5: MAINTAINING THE OPERATING SYSTEM34 LICENSE GROUPS  A license group is a collection of users who share one or more CALs.  License groups are created when:  A single user uses more than one device, such as a computer.  More than one user uses a single device, such as a computer.  A license group is a collection of users who share one or more CALs.  License groups are created when:  A single user uses more than one device, such as a computer.  More than one user uses a single device, such as a computer.

35. Chapter 5: MAINTAINING THE OPERATING SYSTEM35 SUMMARY  A service pack is a collection of updates that have been tested together and approved for installation on all computers.  A hotfix is a patch that addresses a single issue. Hotfixes are intended only for computers that perform certain tasks or are experiencing a particular problem.  Microsoft Software Update Services enables you to centralize and manage the approval and distribution of Windows critical updates and Windows security rollups.  Tracking and managing licenses and compliance is an important part of an administrator’s job.  A service pack is a collection of updates that have been tested together and approved for installation on all computers.  A hotfix is a patch that addresses a single issue. Hotfixes are intended only for computers that perform certain tasks or are experiencing a particular problem.  Microsoft Software Update Services enables you to centralize and manage the approval and distribution of Windows critical updates and Windows security rollups.  Tracking and managing licenses and compliance is an important part of an administrator’s job.