1. Case Analysis Study Martha Aguilar Miguel Aguilera John Alarcon Irma Acuna Business Team 1 University of Texas as El Paso Spring 2012

2. Best Buy Overview Sound of Music in 1966 Best Buy in 1983 As of 2011 Fiscal Year, 1099 stores in the U.S.

3. Best Buy Overview Best Buy Reports December 2011 Revenue of $8.4 Billion Consumer Electronics & Home Office make up 72% of Best buys Revenue 19% of Consumer Electronics Market is made up of Best Buy

4. Best Buy Mission "Our formula is simple: we’re a growth company focused on better solving the unmet needs of our customers—and we rely on our employees to solve those puzzles. Thanks for stopping. "

5. Best Buy SWOT Strengths Consistent training throughout Company SimplifiedTrained Staff Weakness Not detailed enough Incomplete training Discouraged Employees Opportunities Hands on training Annual re-training Confidence boost Threats Customer loss Skewed inventory Loss of profit

6. Nature of Best Buy’s Communication Challenge Delivery and installation provide convenience for customers. Delivery and installation require OMS order process. All employees may create a OMS order

7. Nature of Best Buy’s Communication Challenge Employees learn OMS instructions through a via video tutorial upon hire Video Covers OMS basics, but does not show how to handle real life problems that may occur Managers need to re- emphasis OMS procedures that need to followed.

8. Best Buy’s Current Communication Challenge Lack of proper training, company knowledge, and customer benefits Employees need to communicate customers needs to each other Employees lack communication to customer

9. Solution Managers should go over addition details dealing with OMS orders that weren’t covered in the video and encourage questions.

10. Conclusion Managers following up with employees will give employees more training. The extra exposure and proper training will lead to fewer errors, satisfied customers, increase in efficiency, and correct inventory counts.

11. Work Cited http://phx.corporate- ir.net/phoenix.zhtml?c=83192&p=irol-faq http://phx.corporate- ir.net/phoenix.zhtml?c=83192&p=irol-faq http://www.corporateofficeheadquarters.com/20 11/02/best-buy-corporate-office- headquarters.html http://www.corporateofficeheadquarters.com/20 11/02/best-buy-corporate-office- headquarters.html http://en.wikipedia.org/wiki/Best_Buy http://www.company-statements-slogans.info/list- of-companies-b/best-buy.htm http://www.company-statements-slogans.info/list- of-companies-b/best-buy.htm http://www.company-statements-slogans.info/list- of-companies-b/best-buy.htm http://www.company-statements-slogans.info/list- of-companies-b/best-buy.htm http://phx.corporate- ir.net/phoenix.zhtml?c=83192&p=irol-news&nyo=0