2. Presented by: Sukaina A Al-Hamza Saudi Aramco Summer B Programme 2013 Special Training Centre The Power of Feedback

3. Outline Background Information Typical Conception Surprise! Providing Feedback Receiving Feedback New Perspective

4. Background Information SenderMessageMediumReceiver Feedback

5. Background Information Award Written Constructive Positive Negative Corrective Comparative Delayed Immediate Praise Oral Punishment

6. Typical Conceptions Positive AppreciativeReassuring Inspiring Negative DemeaningCorrective Assisting

7. Surprise! Commitmen t NegativePositive Hints Answers “Reverse Effect” Individual Efforts

8. Providing Feedback TimeAmountModeAudienceFocusComparisonFunctionValence

9. Ineffective Effective Denial Rationalization No improvement Active listening Evaluation Discussion Improvement Receiving Feedback

10. New Perspectives Negative Feedback  Objective  Better than none  Opportunity to learn  Redefinition  Building on strengths

11. THANK YOU