1. Cisco Confidential 1 © 2013-2014 Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014 Instructions for Navigating in the Training Module This training module is best viewed in Slide Show mode. Click on the PowerPoint slide show icon at the bottom of the screen. To proceed to the next step, click the mouse, or use the “PgDn” or Down Arrow key on your keyboard. To return to the previous step, right click and select “Previous” from the menu, or use the “PgUp” or Up Arrow key on your keyboard. To end the presentation, right click and select “End Show” from the menu, or use the “Esc” key on your keyboard.

2. Cisco Confidential © 2013 Cisco and/or its affiliates. All rights reserved. 2 Bill to ID - Administration: Reporting To obtain reports, on the Administration screen: Click on the report type: Select the Name(s), Bill to ID(s), or Group(s). Click the Export button (a report will be displayed). - by Name - by Bill to ID - by Group 1 2 2 2 3 1 2 3

3. Cisco Confidential © 2013 Cisco and/or its affiliates. All rights reserved. 3 Bill to ID - Administration: Report Information Reports include the Bill to ID and: Whether the Individual is Blocked from the Bill to ID (“Blocked”: the individual does not have the Bill to ID in his profile. “No”: The individual does have the Bill to ID in his profile.) The Individual’s First, Last Name, Cisco.com ID, Address and Email Whether the Individual has Support Access Enabled (“Yes”: The individual can use all Contract Numbers under the Bill to ID in order to obtain support. “No”: The Bill to ID is in the profile, but cannot be used for support.) Whether the Individual can Download Software (“Yes” or “No”) What Type of Technical Support Access the Individual Has (“Open”: Can open support requests, “Update”: Can update requests, “Query”: Can check status of requests) Whether the Bill to ID Number is Locked (“Yes”: It is Locked and the Bill to ID is already in the individual’s profile. “No”: It is not Locked and is in the individual’s profile). The Bill to ID Company’s Name and Address If the report is “by Group”, the Group Name