1. 1 Stakeholder forums: DISTRICT MUNICIPALITY FORUMS LAUNCHED BEFORE MUNICIPAL ELECTIONS FORUMS LAUNCHED AFTER MUNICIPAL ELECTIONS FORUMS TO BE LAUNCHED AND UPCOMING APPOINTMENTS Eden District Municipality-Eden DM -Knysna LM -Bitou LM -Kannaland LM -Hessequa LM -George LM -Mossel Bay LM -Oudtshoorn LM Meeting with the Eden District Executive Mayor on the 23 September 2011 Central Karoo District Municipality -Central Karoo DM -Laingsburg LM -Prince Albert LM -Murraysburg LM -Beaufort West LM Meeting with the Central Karoo District Executive Mayor on the 22 September 2011 West Coast District Municipality -Cederberg LM -Matzikama LM -Saldanha LM -Swartland LM – Launching in September awaiting confirmation date from Mayor -Bergrevier LM – meeting the Mayor on the 15 September 2011 Cape Winelands District Municipality -Stellenbosch LM -Witzenberg LM -Langeberg LM -Drakenstein LM – awaiting date from Mayor -Breede Valley LM – meeting Mayor on the 30 September 2011 Overberg District Municipality -Swellendam LMCape Agulhas LM -Theewaterskloof LM – meeting on the 13 September 2011 -Overstrand LM – awaiting date from Mayor Cape Metro Total Launched 2 DM’s & 15 LM’s Stakeholder Forums= 17 -City of Cape Town In a process of getting an appointment with the new Executive Mayor PM to attend Municipal Managers Forum – 13/09/2011

2. 2 Statistics: Duplicate ID Cases: Duplicate Identity DocumentsDM’sProgressive Total METRO & WCOverberg, Eden, CK, WB Total Applications from Head Office294263206665 Applications returned to Head Office5525802456 Duplicate cases detected at offices and submitted to Head Office 100101102724 Challenge: Clients non responsive Provincial strategy – telephone contacts, call out letters ID applications taken in at offices First issue = 17422 Re Issues = 24361 Total: 41 783 Passports applications taken in 16610

3. 3 Late Registration of Birth Cases: OfficesNo. of applications on hand at the beginning of the month No. of applications received during current month No. of application s sent for identificatio n to BVR No. of application s received from BVR No. of applications processed by the Regional Screening Committee: No. of application s forwarded to Head Office (Waltloo) Total no. of applications on hand at the 31 July 2011 at the Reg/ screening committee Approve d Referred to NIB Referred to Prov. Comm Rejected Bellville726455 708000 56 Cape Town025 037000250 Khayeltisha033479233001500 Malmesbury3640 2800001148 Mitchells Plain7111 7 000874 Nyanga05053624700000 Somerset West24142422160001725 Vredendal05510000050 Wynberg134191001710130147 Total : CM & WC3372612702762318102226350 George18529253477000 137 Paarl12459 315900031152 Oudtshoorn11 11920000 Beaufort West162251000127 Worcester016 331600000 Stellenbosch38001000001 Caledon4031 26240024166 Total : CK,E,WB,O379156144130206202161363 Total : WC7164174144064378304387713

4. 4 Outreach Programmes: NatureAreaStatistics ID applicationsBirth Registrations Late Registration of Birth IDs Issued First issue Re-issue30 daysAbove 30 days 15-16 yrs17 and above DHA Geographical Ceres, Wellington, Saldanha, Vredenburg, Clan william, Llwandle, Du Noon, Masiphumelele, Langa, Kensington, Murraysburg, Zoar, Cracks, waboomskraal, Bredasdorp, Hermanus, Hawston 966147216240725523 Municipal Elections All DHA Offices5455500001266 DHA Geographical Ceres, Wellington, Saldanha, Vredenburg, Clan william, Llwandle, Du Noon, Masiphumelele, Langa, Kensington, Murraysburg, Zoar, Cracks, waboomskraal, Bredasdorp, Hermanus, Hawston 158896221131415421396 DHA Geographical Ceres, Wellington, Saldanha, Vredenburg, Clan william, Llwandle, Du Noon, Masiphumelele, Langa, Kensington, Murraysburg, Zoar, Cracks, waboomskraal, Bredasdorp, Hermanus, Hawston 185223644435129381612 Thusong Mobile Project Zwelethemba,Rawsonville, Kayamandi,Grabouw, Hawston, Riversdale 243313528122545 Youth Activities (June 16) Riversdale,Harare,Kuyasa, Belhar 299547070 50021936910940631374842

5. 5 Assistance to victims of fire disasters Successfully assisted victims of fire disaster to obtain their ID documents free of charge prior the Elections Made arrangements with DLG&H to take photos free of charge Areas serviced: Ekanana, Ward 40, Gugulethu Taiwan Community (Khayelithsa) – 2 affected Cape Winelands – Khayemandi – 736 affected, Hillside Informal Settlement (Grabouw) - 58 adults & 20 children. Masiphumele (Wynberg) – 252 Children issued with BC, +- 5000 ID 7 and Temp Ids issued.

6. 6 BENEFITS TO CLIENTS & DHA BenefitDescriptionMeasure Orderly queues ■Client cannot skip to the front of a queue or collude to move to a specific counter/official ■There is no need to try and maintain positions in a queue anymore, whether by standing in a line or organised by the floor walker. Audio & Visual signal to client ■Previously clients would have to be called by an official ■With the QMS an audio and a visual signal is given to inform clients where to move to Clarity and ease of use for clients ■Client get the signals to go to a specific counter that can serve his/her need and waiting time in the wrong queue is eliminated. ■Client behaviour observed indicated that clients quickly adapted to the instructions and had no problems in following the instructions. Management information to reduce waiting time ■Detailed management information is available to manager to monitor performance to proactively reduce waiting times ■Manager has the ability to balance resources through re- prioritisation ■Manager can identify trends through historic data to plan ahead Automated alerts provided ■The QMS pro-actively alert the manager that pre-defined service levels are being exceeded in order to address rising waiting times

7. 7 LINK TO MINISTER’S PA Objectives identified for the QMS Links to strategic DHA objectives GoalDescriptionAchieved? Goal 1 Render products and services within specified time frames.Yes Improve customer interaction by focusing on customers and their needs and rendering services in a professional manner. Yes Fully functional offices appropriate for staff and customers.Yes Goal 2 Effective strategic sourcing of service providers to ensure value for money and accountability for delivery. Yes ObjectiveAchieved? Contribute towards transforming DHA into a high performance organisationYes Enable an effective and efficient flow of clients through the use of technology.Yes Identify initiatives that could reduce waiting time and improve customer experience.Yes

8. 8 48 Electronic Queue Management System The QMS Servers Clients sit and wait while keeping an eye on the screen for their ticket number to be called to a specific counter. Training management on the QMS in the fingerprint room A Graph from one of the reports available – this one shows clients per service (the red part depicts where service levels were exceeded)

9. 9 Immigration Services overview: AREA OF SERVICE MANDATELEGISLATIONMOST PREVALENT NATIONALITY OPERATIONAL CHALLENGES Permitting Control the sojourn of foreigners whilst in South Africa through the issuance of -Temporary & - Permanent Residence Liaison with business partners Temporary residence: -Sec 11 (4 categories of Visitors permits) -Sec 13 Study-, -Sec 15 Business-, -Sec 17 Medical treatment-, -Sec 18 Relatives-, -Sec 19 Work, (Quota-, general-, intercompany transfer-, work permit) -Sec 20 Retired person-, -Sec 21 Corporate-, -Sec 22 Exchange permit. Permanent Residence categories: -Sec 26 (a) 5 year worker, (b) spouse, (c) minor child, (d) adult child, -Sec 27(a) Offer of employment, (b) exceptional skills, (c) own business, (d) Refugee, (e) retired, (f) financial dependants, (g) relative Majority of applications received are in respect of extensions of Visitors permits ito Sec 11. Majority of applications received are in respect of Refugee, relatives, spouse, retired categories: -Lack of Inspectorate capacity to police Permit holders

10. 10 AREA OF SERVICE MANDATELEGISLATIONMOST PREVALENT NATIONALITY OPERATIONAL CHALLENGES Immigration law enforcement/ Inspectorate Detection of persons in contravention of the Immigration and related legislation Enabling the prosecution process Deportation of illegal foreigners -Immigration Act 13 of 2002, Sec 33 (1 -14 outlays the enforcement & monitoring process of the inspectorate). -Detection of illegal foreigners Sec 32, Immigration Act - Arrest & deport in terms of Sec 32 and 34, Immigration Act - Prosecution in terms of Sec 49, Immigration Act - Identity status upon request of Immigration Officer in terms of Sec 41, Immigration Act. Issue J354 in terms of the Criminal Procedure Act- Administrative Fines Malawians, Mozambique, Tanzanians. Most trafficking: Chinese & Bangladeshi - Cape Town Magistrate Court – prosecutors not au fait with Immigration Law, -Poor organization of Operations in collaboration with City of Cape Town i.e. eviction of dwellers at the Senator Park Building. -Lack of capacity to investigate LRB cases 55 cases out of 1532 finalized Immigration Services overview:

11. 11 AREA OF SERVICE MANDATELEGISLATIONMOST PREVALENT NATIONALITY OPERATIONAL CHALLENGES: Ports of Entry Control of movement of persons into, residence within, and departure from South Africa Receiving of asylum seekers and the legal protection of recognized refugees Issuing of relevant documentation Liaison with business partners Admission & departure Sec 9 of the Immigration Act Issuance of Administrative fines -Sec 50 (1) - Over stay -Section 50(3) – Conveyers (conveyers bringing in foreigners without visas or expired passports) Cape Town Harbour Mostly Chinese and Vietnamese fined in terms of Sec 50(3). Majority of Stowaways = Tanzanians. Cape Town Harbour: -Location of the office (Customs House outside of the Harbour perimeter) -Entry into the Harbour (Transnet Security) – Immigration officers undergo continues security checks when entering the Harbour area. -Delay in capturing of data due to distance between office service areas. -Number of private slipways – private yachts Cape Town International Airport Mix Cape Town International Airport: -Inadequate office space within the Airport Building, -Private landing strips Immigration Services overview:

12. 12 Achievements Immigration Services: AchievementImpact on service delivery Permitting capacity increased at RO Cape Town with the appointment of 9 staff members Front Office turn around targets met in terms of Permitting applications. Permanent Residence backlog (493) applications discovered at RO Cape Town dealt with effectively. On 14 &15 June 2011 the Public Protector did an in-loco inspection of the Permitting Section at RO Cape Town in relation to complaints received from Immigration Practitioners Public Protector was satisfied with the processes and controls in place at the RO Cape Town. Strengthened working relationship with Provincial Joints and JCPS Cluster Profiling & detecting of illegal foreigners Policing permit holders Monitoring Refugee Office Assistance with detecting & arresting illegal foreigners through joint operations Successful joint operations at Mitchells Plain Town Centre (Pakistani, Egyptians and Bangladeshis), Mavericks Night Club, Lwandle Informal Settlement (2 x illegal foreigners detected) Sea Point Main Road Senator Park Flats (Cape Town) 8 illegal foreigners detected, Gugulethu, Nyanga & Phillipi – 3 illegal foreigners detected Routine roadblocks on N2

13. 13 Statistics Permiting: Type of permitAppliedQ-1IssuedQ-1Nationality AprilMayJuneAprilMayJune 1. Visitors permits996801677247438563116202630UK, Zimbabwe, USA, Switzerland, Nigeria, China, Deutsch, Ghana, Ireland, India, Cameroon, Spain, Pakistan, France, Philippines, DRC, Egypt, Bangladesh 2. Study permits239205168571257159493909 3. Treaty permits222683011 4. Business permits3040269633194193 5. Medical permits37291379294537111 6. Relatives permits275261249785328209368905 7. Qouta work permits12930511682145 8. General work permits24118916559582101210393 9. Exeptional skills work permits 495129129384252132 10. Intra-company transfer work permits 14202862721925116 11. Retired persons permits 312912724329 101 12. Corporate permits34161060783550 13. Exchange permits648183025 16. Crew permits TOTAL19661656141749981301127329335501

14. 14 Zimbabwean Dispensation Project: -As a result of an agreement between the South African and Zimbabwean Governments -Aim: to document all undocumented Zimbabwean Nationals Operational Challenges: - Clients do not have supporting documents or Passports Total Number of Applications Received and submitted to the Processing Hub. Total number of Permits endorsed RejectionsAppealsFingerpr ints send to Hub Queries to Hub Permits pending from Hub Uncollected Permits 17747691370624817453867619662

15. 15 Statistics: Law enforcement / Inspectorate Units Transgressors prosecuted Employers successfully prosecuted Detected illegal foreigners Illegal foreigners deported Joint Operations with stakeholders 87117117821 Nationalities Kenyans, Malawian, UK, Canadian, Zimbabwean, Somalians ZTE Technology Company Mozambicans, Malawians, Ethiopians, Bangladeshi, Chinese, Swati, Irish, Turkish Mozambicans, Malawians, Ethiopians, Bangladeshi, Chinese, Swati, Irish, Lesotho, Namibians - Roadblocks Garden Rout,- Mavericks Night Club, - Lwandle Location, - Sea Point Main Road, - Senator Park Flats,- Gugulethu, Nyanga, Phillipi, - Mitchells Plain Town Centre 1 st Quarter 2011/2012 (April 2011 – June 2011)

16. 16 Key statistics: Cape Town Airport STATISTICS ON THE MOVEMENT OF INTERNATIONAL PASSENGERS MONTHSAC FOREIGN ARRIVALS DEPARTURESARIVALSDEPARTURES January19247159386380264223 February11123109796279761460 March14754165785878664897 April14559137073047538967 May13490146302341027472 June14028184984267036661 July19523139303492737311 August14765163622741029120 September15701178703031927820 October15811133114007334846 November14687136065648757828 December20738231676151251179 TOTAL 2010188426188576532668531784 2011 January22090176625969861127 February12056121956160060818 March14593180975045862484 April18289195553935844649 May17204177882204128208 June15934260481945922852 July28660179223212724544

17. 17 Key statistics: Cape Town Harbour MonthVesselsPax / crew OPL permit Bay permit Penalties & SailingProhib ition Sto waw ays Saldahna In / OutArrival Departure Issued FinesNotice s Bay Crew SACForeign er SACForeigner Issued In / Out April '104431081129339234110415620539101 May '103952831047337176015914419310489 June '104101121961498263813381019736103 July '104413641825534347010383820512485 Aug '1042425097837710119979198219113 Sept '10375629231761025115142319284177 Oct '104411661655200163410312112178180 Nov '104605143586157128911914221627156 Dec '1040080720911691889121121120826131 Jan '1159268601537353921561156233204122 Feb '114415285627277249511527023103147 March '1144165311771799246015018619103133 TOTAL486611707235368402241681436155122258569601437

18. 18 Key statistics: Passenger Liners: Cape Town Harbour continued VESSEL NAMEETAETDPassengers on arrival Passengers on departure Crew on Arrival Crew on Departure Silver Wind12 Mar 2011 271226227221 Prince Albert II24 Mar 201125 Mar 201183 120117 Artemis25 Mar 201126 Mar 201110741085572579 Pacific Princess11 April 201112 April 2011557562382391 Crystal Serenity16 April 201118 April 2011409560661688 Asuka II26 April 201127 April 2011465 468462 MSC Sinfonia03 May 2011 20361433703690 Nippon Maru05 May 201106 May 2011185173170 Sun Princess02 June 2011 19132114849

19. 19 Overview : Refugee Affairs AREA OF SERVICE MANDATELEGISLATIONMOST PREVALENT NATIONALITY OPERATIONAL CHALLENGES Refugee Reception Office Receive asylum seekers Register asylum seekers Refer asylum seekers with special needs to relevant institutions, Facilitate the adjudication process Render services to recognized refugees (Refugee ID’s and Refugee Passports,) Keep data on both asylum seekers & Refugees. Sec 23 of the Immigration Act (Border pass). Refugee Act, 1998 -Sec 22 Asylum seekers permit -Sec 24 (a) grant refugee status Top 5 countries: - Somalia, DRC, Malawi, Mozambique, Zimbabwe (as of 31/07/2011 the office experienced a significant increase in Zimbabwean Nationals visiting the office) 90% come by land borders Bangladeshis arrive by Air using their passports and hiding them when applying for asylum. Location of the Office (420 Voortrekker Road Maitland), Co-operation from bordering countries, Capacity to deal with daily influx Somali clients cause chaos on Somali day.

20. 20 Refugee Affairs: Overview and achievements continued MONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAY Central African Countries DRC Burundi Rwanda East African Countries Somalia All other nationalities SADC Countries Zimbabwe Malawi SADC Countries Zimbabwe Malawi AchievementsImpact on service delivery 6 Disciplinary cases investigated (1x Assault, 2 x gross negligence, 1x absenteeism, 2 x corruption) Out of the 6 cases 4 members remained dismissed after arbitration. Two received lessor sections after arbitration. Clear message of a zero tolerance approach to staff and clients. Appointed interim management capacity: (A) Operations Manager, Security Manager RRO Manager Vacancies currently being advertised Improved operations management, Improved management of Chippa Security Guards continues / Quarterly meetings New SCRA Chairperson appointed with effect from 1 September 2011. Improved turn around time in appeal cases and fast tracking of deportation cases Attended to infrastructural issues: Procured additional ablution facilities, Procured carpet tiles for staff Signage needs identified Secured building with additional locks to outer doors

21. 21 Statistics: MONTHNew Applicants Section 22 Extensions Section 24 Extensions Cases Adjudicated Cases Decided Reject M.U Reject UNF Granted Jan13497225143643639822212753 Feb105735471268104196753734171 March22093674144214381230661470122 April47325881050853 40241836 May18213597107070792135531270 June508826317311119105377225736 July29737497232294390567420933 Totals149703075993196537632736232134421 55% Manifestly unfounded, 33 Unfounded, 6% Refugee Status granted

22. 22 Future plans: Monitoring and evaluation of staff / office performance Improved queue management Improved query management Focus resources on Hospitals and High Schools Form partnership with Provincial Security Cluster to assist with detection & deportation if illegal foreigners (MU cases) Telephone surveys in an attempt to improve response times

23. 23 Thank you Questions & answers