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2007 Hotqua - Activities. Hotqua Aktivitäten 2007 www.hotqua.de 2 Online - courses Quality Management ISO 9001 Online - courses Quality Representative.

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Presentation on theme: "2007 Hotqua - Activities. Hotqua Aktivitäten 2007 www.hotqua.de 2 Online - courses Quality Management ISO 9001 Online - courses Quality Representative."— Presentation transcript:

1 2007 Hotqua - Activities

2 Hotqua Aktivitäten 2007 www.hotqua.de 2 Online - courses Quality Management ISO 9001 Online - courses Quality Representative DIN-EN-ISO 9001 (December 2006) Quality Manager DIN-EN-ISO 9001 (2007) Photo: Samira Rayan, Frankfurt am Main

3 Hotqua Aktivitäten 2007 www.hotqua.de 3 Hotqua Service Quality Hotqua In- house further education: Service quality from the viewpoint of the guests Introduction of the service standards Schloss & Gut Liebenberg (February March April)

4 Hotqua Aktivitäten 2007 www.hotqua.de 4 Quality Management ISO 9001:200 Quality Auditor Workshop Auditor exam from CERTQUA Sucevita, February 2007

5 Hotqua Aktivitäten 2007 www.hotqua.de 5 Schloss & Gut Liebenberg Hotqua Quality Standards Schloss & Gut Liebenberg

6 Hotqua Aktivitäten 2007 www.hotqua.de 6 DEHOGA Berlin Hotqua Service Quality (02.07), Communication (03.07), Professional Sales (04.07)

7 Hotqua Aktivitäten 2007 www.hotqua.de 7 03.05.07, contentment degree 95% DEHOGA Berlin Hotqua Complaint Management Hotel, 03.05.07, contentment degree 95%

8 Hotqua Aktivitäten 2007 www.hotqua.de 8 Complaint Management Restaurant, 03.05.07, contentment degree 92% Hotqua - DEHOGA Berlin Complaint Management Restaurant, 03.05.07, contentment degree 92%

9 Hotqua Aktivitäten 2007 www.hotqua.de 9 Complaint Management Restaurant, 04.05.07, contentment degree 94% Hotqua - DEHOGA Berlin Complaint Management Restaurant, 04.05.07, contentment degree 94%

10 Hotqua Aktivitäten 2007 www.hotqua.de 10 Complaint Management Hotel, 04.05.07, contentment degree 96% Hotqua - DEHOGA Berlin Complaint Management Hotel, 04.05.07, contentment degree 96%

11 Hotqua Aktivitäten 2007 www.hotqua.de 11 Hotqua- CERTQUA – DEHOGA Berlin Further education Quality Manager ISO 9001:2000 Berlin, 13-15.06.07 Location: Hotel Sylter Hof Berlin Satisfaction degree of the participants: 95%

12 Hotqua Aktivitäten 2007 www.hotqua.de 12 Hotqua Quality Standards CENTRUL DE AFACERI MAREA NEAGRA HOTEL PRESIDENT **** 905500 Mangalia - Romania, Str. Teilor nr. 6, Tel.:(+40)(241)755861; Fax: (+40)(241)755695 E-mail: office@hpresident.com office@hpresident.com May & June 2007 Photo: Hotel employees

13 Hotqua Aktivitäten 2007 www.hotqua.de 13 Quality Management ISO 9001 Workshop: Chamber of Commerce and Industry Bucharest, 25-27.06.07, Satisfaction degree 90%

14 Hotqua Aktivitäten 2007 www.hotqua.de 14 Hotqua - DEHOGA Berlin Service quality from the viewpoint of the guests Service quality from the viewpoint of the guests, 02.07.07, Hotel Sylter Hof Berlin, Contentment degree: 97%

15 Hotqua Aktivitäten 2007 www.hotqua.de 15 Hotqua- DEHOGA Berlin DEHOGA Berlin Further Education Workshop Service Quality Standards for Hotels & Restaurants Hotel Sylter Hof Berlin, 06.07.07 : 93% Contentment degree of the participants: 93%

16 Hotqua Aktivitäten 2007 www.hotqua.de 16 Hotqua - DEHOGA Berlin Workshop: Successful communication, 01.08.07, Berlin, contentment degree: 90%

17 Hotqua Aktivitäten 2007 www.hotqua.de 17 Hotqua - DEHOGA Berlin Conflict management in hotel and restaurant companies DEHOGA Berlin Workshop, 03.08.07, Hotel Sylter Hof Berlin : 88% Contentment degree of the participants: 88%

18 Hotqua Aktivitäten 2007 www.hotqua.de 18 Hotqua - DEHOGA Berlin DEHOGA Berlin Sales Workshops, 03.09.07, Hotel Sylter Hof Contentment degree: 81 % (Restaurant ) and 90 % (Hotel)

19 Hotqua Aktivitäten 2007 www.hotqua.de 19 Hotqua - DEHOGA Berlin DEHOGA Berlin Workshop: Sales Management for Hotels and Restaurants Hotel Sylter Hof Berlin, 07.09.07 : 88% Contentment degree of the participants: 88%

20 Hotqua Aktivitäten 2007 www.hotqua.de 20 Quality Manager CCI - Maramures Further education Quality Manager, 17- 20.09.07, in Baia Mare, Romania, contentment degree 93%

21 Hotqua Aktivitäten 2007 www.hotqua.de 21 Quality Management ISO 9001 Hotel Akzent Kolumbus, Berlin Implementation workshop DIN-EN-ISO 9001 Photo: preparation for the internal audit, 27.09.07, department manager & GM

22 Hotqua Aktivitäten 2007 www.hotqua.de 22 Hotqua - DEHOGA Berlin DEHOGA Berlin Workshop 01.10.07 Complaints in the restaurant (left photo) Complaints in the hotel (right photo) : 93% and 90% Contentment degree of the participants : 93% and 90%

23 Hotqua Aktivitäten 2007 www.hotqua.de 23 Berlin Hotqua - DEHOGA Berlin DEHOGA Berlin Workshop: Complaint Management in Hotels & Restaurants Hotel Sylter Hof Berlin, 05.10.07 Contentment degree of the participants: 88%

24 Hotqua Aktivitäten 2007 www.hotqua.de 24 Sunday workshop Hotqua Mercure Hotel & Residenz Berlin Checkpoint Charlie Service quality from the viewpoint of the guests Contentment degree of the participants: 97% Sunday workshop: 07.10.07

25 Hotqua Aktivitäten 2007 www.hotqua.de 25 Internal Audit Hotel Kolumbus Congratulation for the successful passed internal audit Audit for the departments: front office, housekeeping, restaurant kitchen and management Berlin: 09-10-11.11.07

26 Hotqua Aktivitäten 2007 www.hotqua.de 26 Tiroler Bauernstuben In house workshop: Professional sales in the restaurant, 19.10.07 Contentment degree of the participants: 96%

27 Hotqua Aktivitäten 2007 www.hotqua.de 27 Quality Management Health Further education: Quality Managment for health, 24-26.10.07 Hotel Sylter Hof Berlin Contentment degree of the participants: 89% Photo: Takeda Group

28 Hotqua Aktivitäten 2007 www.hotqua.de 28 QM Hotel & Tourism APT Banat, Quality Management, 29.10-01.11.07 in the Hotel Timisoara, Romania Contentment degree of the participants: 98% Photo: Participants and trainer, 01.11.07

29 Hotqua Aktivitäten 2007 www.hotqua.de 29 Hotqua - DEHOGA Berlin Workshop:, 05.11.07, Contentment degree of the participants : 90% Workshop: Hygiene & work flow in the kitchen / HACCP, 05.11.07, Contentment degree of the participants : 90% Workshop: Housekeeping & work flows“, 05.11.07, Contentment degree of the participants: 93% Location: Hotel Sylter Hof Berlin

30 Hotqua Aktivitäten 2007 www.hotqua.de 30 Hotqua - DEHOGA Berlin Workshop:, 06.11.07 Workshop: Hygiene & work flow in the kitchen / HACCP, 06.11.07 Contentment degree of the participants : 96% Location: Hotel Sylter Hof Berlin

31 Hotqua Aktivitäten 2007 www.hotqua.de 31 Berlin Hotqua - DEHOGA Berlin Further education: „Human resources for Restaurants & Hotels“, 09.11.07 Contentment degree of the participants : 89% Location: Hotel Sylter Hof Berlin

32 Hotqua Aktivitäten 2007 www.hotqua.de 32 Inhouse Hygiene Workshop Tiroler Bauernstuben / HACCP In-house Workshop in the traditional Restaurant Tiroler Bauernstuben Berlin Workshop „Hygiene & work flow in the kitchen / HACCP“, 15.11.07

33 Hotqua Aktivitäten 2007 www.hotqua.de 33 DEHOGA Berlin - Hotqua Further education for the middle and top hotel and restaurant management Hotel- & Restaurant Management 03.12.07 Location: Hotel Sylter Hof Berlin Contentment degree of the participants : 95 % Photo: Frau A. Kießling (Café Seidenfaden) und Frau D. Rösler (Restaurant Dressler)

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