1. Technology Resources @ UAA

2. Who We Are & What We Do IT Services provides technology leadership, planning, and a wide range of services supporting UAA’s activities. Services include communications (voice, video, high performance data/messaging networks); computing infrastructure (high availability hosting services); core applications, distributed learning delivery systems/support; and support services including Call Center, audio visual, distance education, video conference, desktop/computer, telephone, and computer labs.

3. Technology Services & Assets Services:Assets: Call center Email Data Networks AV Equipment Video Conferencing Telephone Systems Telephone/Audio Desktop Computer Labs Hosting Software Licensing Smart Classrooms Blackboard Training (CMS) Servers Computer Labs IDEA Personal PCs Test Scanning Distance Education Cable TV Web/Internet

4. IT Call Center: 786-4646 If you don’t know who to call concerning a technology issue…one call does it all! – Option 1: Elive, Blackboard, or computer technology questions – Option 2: Audio visual, smart classroom support, or video conferencing – Option 3: Distance education student support – Option 4: Service Interruption Reporting – Option 5: Telephone related issues, trouble tickets, and billing – Option 6: Faculty Evaluation Software Technicians will troubleshoot, resolve issues, create trouble tickets and/or work order requests, escalate as appropriate Call Center Hours of Operation: M-F, 6am – Midnight & Weekends/Holidays, 8am – 5pm

5. Email Email Services – Student, staff, & faculty requirements – Gateway Mail Service - Google: http://www.alaska.edu/google – Microsoft Exchange & Web Access: http://owa.uaa.alaska.edu – Mailing Lists: Available to faculty and staff; online form; must be used for university business Dynamic Lists Static Lists (other than an Outlook mailing list) – Anti-spam services

6. AV Equipment Available equipment: – DVD/VCRs – Data/video, 16mm film, 35mm slide, and overhead projectors – Document cameras – LCD monitors – Audio conveners Reservations: administrative & instructional use (first-come, first-serve) Deliveries to main campus & University Center Equipment maintenance and repair Training & consultation

7. Video Conference Available for instructional, administrative and university sponsored events IP based video commonly referred to as H.323 conferencing Conferences can be point-to-point or multi-point Boardroom and cart units distributed on campus Event scheduling and on-site technical support Consultation, design, implementation, and training services available

8. Telephone & Audio Conference IT Services currently owns and maintains the Cisco Call Manager for VOIP (voice over IP) service. – Basic telephone service – Equipment sales – Long distance PINs & calling cards – Caller ID available on specific telephone handsets (no charge); standard on VOIP phones – Moves, adds, changes – audio conference contractual service (Encounter Collaborative) – Consulting services – Telephone directory publication – Campus Operator 786-1800: (hours of operation: Monday – Friday, 8:00am – 5:00pm)

9. Desktop Support Troubleshooting, maintenance and repair services; university workstations & personal computers. Consultation for new computer purchases. Services available to all UAA faculty, staff and students. Initiate requests through the IT Call Center. FY13 rates: $85 per hour, one hour minimum Apple, Dell, & Microsoft certified repair shop

10. Hosting All university affiliated organizations are eligible – Administrative Departments – Academic Departments – Student Clubs – Institutes – Research Centers – Any official university-sponsored organization Content Management System (CMS) General Web Hosting

11. Campus Open Computer Labs Five Locations to service students, faculty & staff: – Commons 105 – Student Union 211 – Sally Monserud Hall 111 – University Center 126 – Consortium Library 210 Software: Microsoft Office, Visio, Project, SPSS, AutoCAD (only @ UC and SMH), and many more….. Managed Print Service More info at: http://technology.uaa.alaska.edu/computer/labs Computer Lab Consultants are available to provide technical assistance.

12. Software Licensing Microsoft Campus Agreement (MCA) –System-wide licensing – Media available, SSB 120; WAH w/supervisor approval Symantec Antivirus – University System License – Download from Technology website or pick up a disk at SSB 120 SAS SPSS AutoCAD Ghost Blackboard

13. Helpful Information Student Evaluations/IDEA processed in our department; coordinated with Academic Affairs. Planning conferences/events? Call the 786-4646 to schedule AV equipment, or to request activation of phone/data ports. Submit revisions to the UAA Telephone Directory online: http://technology.uaa.alaska.edu/telephone/phoneDirectory.cfm For down-times (scheduled/unscheduled), call the Call Center to listen to the updated status line or join us on Twitter and Facebook Distance Education support is provided through the IT Call Center at 786-4646 (faculty support LIB 215, student support SSB 120).

14. Where can I get more details? Visit our website at: http://www.uaa.alaska.edu/technology Call Center: 786-4646 Schedule individual/group informational sessions or tours: 786- 4707 Stop by and visit us at SSB120

15. Technology at UAA… This is only the beginning!